Getting disconnected from online matches on Xbox one
I'm regularly being disconnected from online matches, nearly every time I try and play online I will get kickee from the game and Xbox party and have to reconnect and it's very frustrating as it was working perfectly fine a few months back and we have even recently upgraded. Someone help please thank you!
Re: Getting disconnected from online matches on Xbox one
Thanks for getting in touch to let us know that you keep getting disconnected from Xbox online matches, I apologise for any inconvenience caused I am confident that we can get this sorted.
I have tested your connection from here and I noticed a number of time outs inside the Hubs logs which would explain the disconnections you mentioned. I would need to arrange for an engineer to attend and investigate this further for you.
I will send you a PM (Purple envelope at the top) detailing what's required to proceed with making the booking, please respond to me there and I'll get this sorted for you.
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