Thanks for getting in touch to let is know about your gaming lag issues, this must be frustrating I can imagine! I offer my apologies for any troubles.
I have tested things from here and I can see that your modem's SNR (Signal to Noise Ratio) levels are too low, an engineer will be required to attend in order to resolve this for you.
I will send you a PM (Purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll ensure this all gets booked and secured for you.
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