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cxkev
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Gaming lag

Hi,

I have started to encounter lag on gaming, it's been going on for days, at any point on the day, any game.

I'm playing PS4 through a wired connection. When I do internet test it says I am getting fast enough speed, 130Mbps, not quite up to my full 200 but should be more than enough for gaming, ping 20ms.

Does anyone know what else it could be? I've been trying to do more tests at whatsmyip.org but it says all the ping requests are "lost"

Thanks
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Forum Team (Retired) Adam_L
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Re: Gaming lag

Hi cxkev, 

 

Thanks for getting in touch to let is know about your gaming lag issues, this must be frustrating I can imagine! I offer my apologies for any troubles.

 

I have tested things from here and I can see that your modem's SNR (Signal to Noise Ratio) levels are too low, an engineer will be required to attend in order to resolve this for you.

 

I will send you a PM (Purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll ensure this all gets booked and secured for you.

 

Take care, 

Thanks, 

Adam.


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