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Martyn3
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Gaming issues

Hi,

 

While playing call of duty on a wired connection i seem like i am 1-2 seconds behind everybody else which is terrible for a FPS game. This is making my gaming experience awful and very frustrating. 

 

Some days are worse than others. Some days are unplayable, where some are bearable to play. I've had this issue a while and i have had 3 engineers out, who have boosted the power levels of the down/upstream. This has not helped my gaming experience 1 bit. 

 

I am on the 152mb package and the speed is obviously great when browsing the internet or downloading files but when i game it becomes so inconsistent, even from game to game. 1 minute i can kill everything and the next i can't kill a thing and it feels like i'm getting killed without even seeing the other person (like i'm 1-2 seconds behind) .

 

When testing pingtest.net my ping/jitter has doubled in the past month which is why the connection is probably so unstable. The engineers all told me my issue will be passed onto the networks team but nothing has changed and if i ring the support team they just tell me everything is fine or they will send another engineer out (which there is no point in, its a waste of my time for them to come out and tell me that everything looks ok). 

 

I am becoming increasingly frustrated with this issue and i am considering changing isp to a provider who has a stable connection, even if they have lower speeds. Gaming is mostly what my connection is used for and i am not happy with my experience.

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Re: Gaming issues

Hi Martyn3,

 

Welcome to the forums and sorry to hear you're having trouble with CoD. Thank you for gaming wired. Most issues with gaming online stem from wireless so it's good that we can discount that early. 

I've checked your connection and I can see that you are affected by a peak time contention issue.This will cause your ping to fluctuate and your speeds to be slow at peak times. 

This has been raised under ticket F003398828 and is due for review 12/08/15.

As you say this isn't happening on every game it could be a separate cause. Everything else on your connection looks healthy. Which CoD are you playing?


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Martyn3
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Re: Gaming issues

It's not just at peak times when gaming is bad. It can be bad at anytime. Also when i first reported this problem they told me it would be fixed in May. My ping used to be about 20 with 1 jitter, i've just done a test and got 78 ping and 12 jitter. That's not good enough as gaming is the main use of the connection. I'm playing advanced warfare (competitively i might add)  and like i said, its like i am behind when playing the game. 

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Re: Gaming issues

Hi Martyn3,

 

If this isn't solely at peak times then there will be something else causing this. Could you run some traceroutes to one of the CoD servers and post them here? This will show us where the high ping and jitter is happening on the route to the game. 

I do recall AW is primarily on p2p which will factor in the hosts connection as well as our traffic shaping policy which you can read more about here.


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Martyn3
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Re: Gaming issues

This is a trace route to the black ops 2 server because that's the only one i could find. I don't play that game however and it was done when nobody else was using the connection. I also understand that the connection is not going to be as good when playing against people further away, but my concern is how unstable to connection can be.

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Dell>tracert 209.170.124.7

Tracing route to 209.170.124.7 over a maximum of 30 hops

1 1 ms <1 ms <1 ms routerlogin.net [192.168.0.1]
2 11 ms 8 ms 12 ms cpc3-roch7-2-0-gw.10-1.cable.virginm.net [82.4.2
16.1]
3 8 ms 8 ms 10 ms manc-core-2b-xe-003-0.network.virginmedia.net [8
2.8.208.69]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 10 ms 12 ms 10 ms manc-bb-1c-ae1-0.network.virginmedia.net [62.254
.42.242]
8 17 ms 30 ms 20 ms m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174
]
9 84 ms 83 ms 85 ms nl-ams05a-rd2-xe-2-3-2.aorta.net [84.116.133.17]

10 86 ms 84 ms 83 ms at-vie15a-ra1-so-7-0-0.aorta.net [213.46.160.250
]
11 93 ms 89 ms 84 ms 84.116.135.98
12 90 ms 92 ms 98 ms xe-0-0-0 [204.148.20.177]
13 90 ms 99 ms 96 ms 0.ae8.GW10.EWR6.ALTER.NET [140.222.231.131]
14 88 ms 106 ms * teliasonera-gw.customer.alter.net [157.130.91.86
]
15 93 ms 90 ms 86 ms nyk-bb2-link.telia.net [213.155.130.31]
16 184 ms 162 ms 168 ms las-b21-link.telia.net [80.91.252.165]
17 164 ms 163 ms 164 ms las-b1-link.telia.net [213.155.133.243]
18 166 ms 164 ms 166 ms 213.155.141.4
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

Do you need me to run anymore trace routes?

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Re: Gaming issues

Hi Martyn3,

 

Thanks for running the trace. The connection reaches america so 100ms ping is normal though later on it does get worse at 180ms which is still a problem. Unfortunately this is off our network so it's not something we can deal with from this end. I'd suggest contacting CoD and showing them the same traceroute.

I can keep checking on fault F003350938 for you if you bump this thread nearer the review date of 26/08/15. Just out of interest, was that trace done in peak time? All our servers show a good ping there so was curious. 


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Martyn3
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Re: Gaming issues

No it wasn't at peak time, it was done around about 1pm. I understand that if i connect to an american server then the ping is going to be a lot worse. But for example, when i am in a private match (in a online tournament) the host is from England but the connection is still bad, still like i am behind. Is there nothing i can do about that? Is there any optimal settings in the superhub 2ac or are the default settings the best? 

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Re: Gaming issues

Hi Martyn3 

 

Thanks for getting back to us and clarifying when that trace route was done.

Around 1pm the usage on your cable is quite low and wouldn't be affected by the peak time fault F003350938​.

 

Can you make sure any ports needed for the game have been opened. There is a guide to port forwarding here.

 

Could you also try modem mode and let us know if there is any difference?

 

Speak soon


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Re: Gaming issues

I can try it in modem mode but that will not solve the issue because people in my house need access to the wireless network. 

 

Also i have done port forwarding in the past but found that when i disabled upnp my brothers console would not get an open nat type. I then put his console in the dmz which gave him an open nat type, but he then kept having issues with being disconnected from the game/lobby. So i just went back to using upnp.

 

Can you use upnp and port forward or will that cause issues?

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Re: Gaming issues

Hi Martyn3,

 

We asked for modem mode as a test, not as a solution. We wouldn't expect you to give up all other devices just to get one device working. 

Modem mode eliminates the router portion of the hub as a possible cause of the issue as well as all other devices on your network that could be taking up bandwidth. 

If the issue persists in modem mode we also ask you to try a test in safe mode with networking which will eliminate any background software on the PC connected from being a possible cause. 

UPnP is meant to open the ports automatically so it shouldn't theoretically work with port forwarding but I've used it myself and left UPnP on with no problems. 


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