Menu
Reply
  • 9
  • 0
  • 1
hwotk
Tuning in
514 Views
Message 1 of 12
Flag for a moderator

Gaming in the peak times 300 Ping + GG

Hello everyone

I guess you've heard that one before but i belive i'm affected by whatever fault makes the broadband unrealiable in the evenings.

I'm a gamer so i mostly want to play League and other online games in the evening  but its impossible with pings jumping anywhere between 150-300 usually between 6pm -11 pm almost everyday.

I find that other services are struggling to stream like twitch etc.

I only have my computer connected to the superhub i've tried modem mode but it does not make any diffrence.

During my installation enginner did not connect the new cable from the socket instead he took a cable that someone else is connected and gave me one of the wires inside saying  its ok and i wont be affected in any way, he also said my proper cable will get installed later that week but that never happened. Dunno if its making any diffrence regarding my issue.

 

i've been a virgin customer before moving to the new adress for the last 3 years living 4 streets away and never had this issue back then.

 

OFF peak speed and ping is perfect and i love it.

0 Kudos
  • 12.92K
  • 366
  • 1.04K
Moderator
Moderator
457 Views
Message 2 of 12
Flag for a moderator

Re: Gaming in the peak times 300 Ping + GG

Hi hwotk,

 

Thanks for getting in touch, though sorry to hear of the peak time latency issues, annoying.

 

Checking your local network segment I can see that peak time traffic is the issues here, networks are working on adding capacity on ref. F003536108, with the current upgrades due for completion over the next few days, so hopefully you'll begin to see some improvement.

 

See how things go over the next week or so and drop us an update.

 

Cheers

 

 

 

 

Ralph_R
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
  • 9
  • 0
  • 1
hwotk
Tuning in
408 Views
Message 3 of 12
Flag for a moderator

Re: Gaming in the peak times 300 Ping + GG

Hi
Thx for the info
I had router going offline for about 10 mins around 10 AM this morning so i wonder if its to do with anything u guys doing.
I'll monitor the evening pings and performance to see if anything Changed
Thank you again
0 Kudos
  • 9
  • 0
  • 1
hwotk
Tuning in
372 Views
Message 4 of 12
Flag for a moderator

Re: Gaming in the peak times 300 Ping + GG

Alright i gave it a week
Came back from work today want to play a game or 2 but this happens:
current time 22:25 PM

Please help its killing me to not be able to do gaming related in peak times.


135552139

0 Kudos
  • 1
  • 0
  • 0
lavez
Settling in
363 Views
Message 5 of 12
Flag for a moderator

Re: Gaming in the peak times 300 Ping + GG

I've been experiencing the same problems for the past 3 weeks. I first thought it may have been the weather but I'm now getting to the point where it is really beginning to annoy me. I pay for 50mb internet and I don't feel like Im getting what Im paying for. I will be seriously considering other providers if this doesnt stop soon.

0 Kudos
  • 9
  • 0
  • 1
hwotk
Tuning in
343 Views
Message 6 of 12
Flag for a moderator

Re: Gaming in the peak times 300 Ping + GG

ok so here we have sunday evening 1 Pm

135580257

Its not possible to play at all with connection like this

0 Kudos
  • 14
  • 1
  • 0
ZhorzH
On our wavelength
336 Views
Message 7 of 12
Flag for a moderator

Re: Gaming in the peak times 300 Ping + GG

The same story! Ps4 game kick me from the servers due bad connection

0 Kudos
  • 14.34K
  • 640
  • 1.44K
Moderator
Moderator
302 Views
Message 8 of 12
Flag for a moderator

Re: Gaming in the peak times 300 Ping + GG

Hi Hwotk,

 

I've checked on fault F003536108 and I'm afraid this has been delayed to the new review date of 16/12/15. While checking on this I did notice that your upstream power is too high which will make the speed worse as well as dropping out the connection.

I've just sent you a private message to arrange the best time. 

Check the envelope at the top of the forum to see your messages. 


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
  • 9
  • 0
  • 1
hwotk
Tuning in
252 Views
Message 9 of 12
Flag for a moderator

Re: Gaming in the peak times 300 Ping + GG

So its weekend time this is how its looks like:

f6d2b031af0b3481953828c1d74ce3b0-13-12-2015.png

 

Thank you for looking into this issue in advance

0 Kudos
  • 2
  • 0
  • 0
Wabznasm
Joining in
209 Views
Message 10 of 12
Flag for a moderator

Re: Gaming in the peak times 300 Ping + GG

Same issue here. Everything fine until peak times then the ping starts increasing and spiking and I have to stop playing. Problem started about 2 weeks ago and is getting worse. Used to be able to have two people watching netflix or similar and one person online gaming at peak times with little trouble.

0 Kudos