Hello, I have recently moved into a flat with my father and he has brought his Virgin Media service across with him to the new property, Since then i have been "trying" to use his service.
For everything else it is perfectly fine but whenever i try to play ANY online game during peak times (5pm - 11pm) it is pretty much unplayable with packet loss and up to 85% choke, Meaning in FPS games such as CounterStrike: Global offensive I cannot even move or switch weapons or anything.
There is no BT Lines to these flats and there are approximately 15 other flats around us and by the looks of the cabling outside almost all of them have virgin media which i assume would account for the loss of quality during peak times.
Now I understand that Line speed has nothing to do with gaming and all that jazz but i was wondering if i upgraded from 50mb to the 200mb service would it potentially make any difference, and also if i did make the upgrade am i then locked into a contract for that price or if it is not good can i just downgrade again the following month?
i have the superhub 2 and 50mb service, i get around 50mb down (49-52) and 2.5-3mb upload, using a wired connection with a cat5 ethernet cable.
is there anything else i can do to try to fix my problem?
I have upgraded to 200mb like an hour ago as they said i could downgrade again next month if it's still crap, my ping keeps shooting up to like 400 and my upload is varying between 1-10 mb, this is really annoying.
is there another way to get my power levels checked other than calling 151 as i dont have a home phone connected, no use for one i have my mobile
Your upstream power levels are a tad high, but within spec. If they move upward you have an issue. Wait for staff to tell you whats going on with your node and if they think bringing down your upstream power levels would benefit you.
Replies are usually within 48 hrs of last post. Each time we reply , your thread gets kicked to the back of the queue as they answer oldest first. If your lucky it will get picked up tomorrow, if not, it will be Monday as they don't work the weekend.
You COULD take a punt on 150 but as your is a more complex case-
On paper your power levels are in spec, the script jockeys on 150 will likely knock you back for an engineers visit
Whereas the staff on here have some savvy and may make a different decision