Hi, I'm at that point where I don't know where to go or how i can get help in my situation.
Basically I currently play league of legends. My latency(ping) is so frequently spiking it's making it unplayable. I've tried other games too and it's the same story. I've rang the helpline 4 times, for them to just tell me everything looks fine and reset my hub each time stating it will be fixed. (Good one). It was worse around a week ago with the internet just cutting out completely for a couple minutes every 5 minutes or so. But weirdly only ever seemed to happen on an evening.
I've read allot of posts on here with everyone pretty much explaining the same thing. My download speed and other things look fine with a speed-test which is what the online chat person told me to do. ( who BTW after a long drawn out hour of him ignoring everything i was trying to say decided to just reset my router half way through my 5th explanation in detail just to get rid of me..(classy).Also saved the transcript of it if anyone cares for a laugh.
It's been the same for about 3 weeks now and it's starting to get depressing. I can no longer just come home from work and chill out with friends because they don't want to play with me getting angry or just losing games due to a spike at the wrong moment.
I'm currently using modem mode as i went and bought a router in the hopes it was just the hub being special. I've tried wired connection and there's no change there either. Here's a log of an average league game at the moment. http://logsoflag.com/#frA234CIkkg
Aside from a few spikes of loss overnight, that BQM is actually pretty healthy.
The logs shows frequent packet loss, but at that time the BQM is completely clear. The issue would appear to lie outside of your local VM connection in that case. So it's more likely either your PC, the server you're playing on, or something on the route to the sever (which isn't present on the route between LINX and your VM connection) - all assuming the logging isn't just wrong of course. Do you frequently play on the same server or are all the servers hosted in the same location at least?
I do frequently play on the same server i guess. Honestly i'm not the most technical person. I've played at a my friends house a fair bit recently (also on VM), and it seems fine there, which makes me think it's not the PC. I've tried hard to rule out allot of things.
Can you give me any tips on tests or anything i can run to try get to the bottom of this I would be greatful
Can you go to the routers admin page, should be http://192.168.0.1 click on router status and post the details under the downstream, upstream and network log area, I suspect your power levels might be out of sync looking at the BQM although this is just a theory
Your having a lot of T3 timeouts in a short period of time, this would cause connections drops and give you the issues you are experiencing, obviously make sure all your connections to your hub and equipment are all nice and tight, but I do think you are gonna need to call them up as an engineer is probably gonna need to come and investigate what is causing those, you also have a lot of post RS errors which are not good, this could be due to noise and like I say will probably need an engineer.
Thanks for posting and a big welcome to the community
I appreciate you posting your stats, it's very helpful. When I've checked your Superhub this morning I can see you rebooted two days ago and since then you've only accumulated 5 time-outs which isn't much of a concern. Has your connection settled down since your last post? If not let me know and I'll continue to investigate, but right now it would appear your connection is running as normal.
Thanks again for posting,
Take care and have a great weekend.
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Hey, yeah after ringing support for the 6th time I just flat out asked for an engineer and got one! Internet was better for a while. However now it seems to have took a turn again.I work allot during the evening. So i tend to use the internet more on a night time. between say 9 - 5am. I'd of assumed it would be better at this sort of time. But it seems quite the opposite and i'm not sure why, I seem to get allot of packet loss on a night, so disconnects which can ruin the game i'm playing, or when watching Netflix or other streams means i seem to get constant fuzziness where the connection lowers and also just flat out stops.
thanks for taking an interest i'd appreciate any help still