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Haigh93
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Gaming Latency Issues.

Hi, I'm at that point where I don't know where to go or how i can get help in my situation.

Basically I currently play league of legends. My latency(ping) is so frequently spiking it's making it unplayable. I've tried other games too and it's the same story. I've rang the helpline 4 times, for them to just tell me everything looks fine and reset my hub each time stating it will be fixed. (Good one).  It was worse around a week ago with the internet just cutting out completely for a couple minutes every 5 minutes or so. But weirdly only ever seemed to happen on an evening. 

I've read allot of posts on here with everyone pretty much explaining the same thing. My download speed and other things look fine with a speed-test which is what the online chat person told me to do. ( who BTW after a long drawn out hour of him ignoring everything i was trying to say decided to just reset my router half way through my 5th explanation in detail just to get rid of me..(classy).Also saved the transcript of it if anyone cares for a laugh.

It's been the same for about 3 weeks now and it's starting to get depressing. I can no longer just come home from work and chill out with friends because they don't want to play with me getting angry or just losing games due to a spike at the wrong moment. 

I'm currently using modem mode as i went and bought a router in the hopes it was just the hub being special. I've tried wired connection and there's no change there either. Here's a log of an average league game at the moment. http://logsoflag.com/#frA234CIkkg 

I set up a bqm after seeing it allot on here.  

https://www.thinkbroadband.com/broadband/monitoring/quality/share/41c85e54a9515e509d163bd393c3d10412...

I'd appreciate any help, Thanks

 

 

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DarkBahamut
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Message 2 of 13
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Re: Gaming Latency Issues.

Aside from a few spikes of loss overnight, that BQM is actually pretty healthy. 

The logs shows frequent packet loss, but at that time the BQM is completely clear. The issue would appear to lie outside of your local VM connection in that case. So it's more likely either your PC, the server you're playing on, or something on the route to the sever (which isn't present on the route between LINX and your VM connection) - all assuming the logging isn't just wrong of course. Do you frequently play on the same server or are all the servers hosted in the same location at least?

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Haigh93
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Re: Gaming Latency Issues.

I do frequently play on the same server i guess. Honestly i'm not the most technical person. I've played at a my friends house a fair bit recently (also on VM), and it seems fine there, which makes me think it's not the PC. I've tried hard to rule out allot of things. 

 

Can you give me any tips on tests or anything i can run to try get to the bottom of this I would be greatful  

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deviousiphone
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Re: Gaming Latency Issues.

Can you go to the routers admin page, should be http://192.168.0.1 click on router status and post the details under the downstream, upstream and network log area, I suspect your power levels might be out of sync looking at the BQM although this is just a theory
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Haigh93
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Re: Gaming Latency Issues.

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)299000000267000000275000000283000000291000000307000000315000000323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID139101112141516
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)-2.64-2.47-2.38-2.66-2.53-2.49-2.29-2.36
RxMER (dB)38.6138.2638.2638.2639.4038.9839.4038.61
Pre RS Errors112348136199139532132087113046109468118889118553
Post RS Errors3013538112385503542127066260033186237516
 
 
 
 
Upstream   US-1 US-2 US-3 US-4
Channel Type2.0N/AN/A2.0
Channel ID2N/AN/A1
Frequency (Hz)39400000N/AN/A46200000
Ranging StatusSuccessN/AN/ASuccess
Modulation64QAMN/AN/A64QAM
Symbol Rate (Sym/sec)5120000N/AN/A5120000
Mini-Slot Size4N/AN/A4
Power Level (dBmV)46.00N/AN/A47.00
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts240057
T4 Timeouts0000
Network Log
First TimeLast TimePriorityError NumberDescription
20/05/2017 06:48:52 GMT20/05/2017 06:48:52 GMTCritical (3)82000200No Ranging Response received - T3 time-out
20/05/2017 06:47:31 GMT20/05/2017 06:47:31 GMTCritical (3)82000200No Ranging Response received - T3 time-out
20/05/2017 04:02:49 GMT20/05/2017 04:02:49 GMTCritical (3)82000200No Ranging Response received - T3 time-out
20/05/2017 04:02:10 GMT20/05/2017 04:02:10 GMTCritical (3)82000200No Ranging Response received - T3 time-out
20/05/2017 03:39:25 GMT20/05/2017 03:39:25 GMTCritical (3)82000200No Ranging Response received - T3 time-out
20/05/2017 03:30:08 GMT20/05/2017 03:30:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
20/05/2017 01:51:57 GMT20/05/2017 01:51:57 GMTCritical (3)82000200No Ranging Response received - T3 time-out
20/05/2017 01:42:18 GMT20/05/2017 01:42:18 GMTCritical (3)82000200No Ranging Response received - T3 time-out
20/05/2017 01:42:17 GMT20/05/2017 01:42:17 GMTCritical (3)82000200No Ranging Response received - T3 time-out
20/05/2017 01:25:58 GMT20/05/2017 01:25:58 GMTCritical (3)82000200No Ranging Response received - T3 time-out
20/05/2017 01:25:23 GMT20/05/2017 01:25:23 GMTCritical (3)82000200No Ranging Response received - T3 time-out
20/05/2017 01:25:19 GMT20/05/2017 01:25:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
20/05/2017 01:25:18 GMT20/05/2017 01:25:18 GMTCritical (3)82000200No Ranging Response received - T3 time-out
20/05/2017 01:24:59 GMT20/05/2017 01:24:59 GMTCritical (3)82000200No Ranging Response received - T3 time-out
20/05/2017 00:14:07 GMT20/05/2017 00:14:07 GMTCritical (3)82000200No Ranging Response received - T3 time-out
20/05/2017 00:13:57 GMT20/05/2017 00:13:57 GMTCritical (3)82000200No Ranging Response received - T3 time-out
20/05/2017 00:13:56 GMT20/05/2017 00:13:56 GMTCritical (3)82000200No Ranging Response received - T3 time-out
20/05/2017 00:13:52 GMT20/05/2017 00:13:52 GMTCritical (3)82000200No Ranging Response received - T3 time-out
20/05/2017 00:13:51 GMT20/05/2017 00:13:51 GMTCritical (3)82000200No Ranging Response received - T3 time-out
20/05/2017 00:13:50 GMT20/05/2017 00:13:50 GMTCritical (3)82000200No Ranging Response received - T3 time-out

 

The error in the network log, I've tried to google but only got to people with the same issue, couldn't find any answers. But it's come up allot in the past few weeks.

Thank you for the help I really appreciate it 

 

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deviousiphone
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Message 6 of 13
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Re: Gaming Latency Issues.

Your having a lot of T3 timeouts in a short period of time, this would cause connections drops and give you the issues you are experiencing, obviously make sure all your connections to your hub and equipment are all nice and tight, but I do think you are gonna need to call them up as an engineer is probably gonna need to come and investigate what is causing those, you also have a lot of post RS errors which are not good, this could be due to noise and like I say will probably need an engineer.

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Haigh93
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Re: Gaming Latency Issues.

Yeah, here's hoping they actually send someone and not just tell me it's fine like the last 4 times xD.

Thanks man
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Forum Team
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Message 8 of 13
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Re: Gaming Latency Issues.

Hello Haigh93,

Thanks for posting and a big welcome to the community Smiley Happy

I appreciate you posting your stats, it's very helpful. When I've checked your Superhub this morning I can see you rebooted two days ago and since then you've only accumulated 5 time-outs which isn't much of a concern. Has your connection settled down since your last post? If not let me know and I'll continue to investigate, but right now it would appear your connection is running as normal.

Thanks again for posting,

Take care and have a great weekend.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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Haigh93
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Message 9 of 13
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Re: Gaming Latency Issues.

Hey, yeah after ringing support for the 6th time I just flat out asked for an engineer and got one! Smiley Happy   Internet was better for a while. However now it seems to have took a turn again.I work allot during the evening. So i tend to use the internet more on a night time. between say 9 - 5am. I'd of assumed it would be better at this sort of time. But it seems quite the opposite and i'm not sure why, I seem to get allot of packet loss on a night, so disconnects which can ruin the game i'm playing, or when watching Netflix or other streams means i seem to get constant fuzziness where the connection lowers and also just flat out stops.

 

thanks for taking an interest i'd appreciate any help still 

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Haigh93
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Message 10 of 13
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Re: Gaming Latency Issues.

Bump'dy Bump       -Issues havn't changed

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