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joerhorton
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Games lagging and unable to connect to Nintendo Game Services

Hello, For the last 24 hours we have been unable to play games without lagging and we can not connect at all to any Nintendo online gaming services (shop etc are fine). I have tried the following: Using an Asus RT-N56U with the Superhub 2 in Modem mode. Superhub 2 only and direct connection. resetting the superhub and the external router to default settings. Port forwarding for various games and for Nintendo. None of them work and I still have the same issue.

Here are the Superhub Status Screens:

Information Cable Modem EuroDOCSIS 3.0 Compliant Serial Number XXXXXXXX Boot Code Version PSPU-Boot 1.0.20.1391 Software Version V1.01.11 Hardware Version 1.03 CA Key Installed Cable Modem Status Item Status Comments Acquired Downstream Channel (Hz) 202750000 Locked Ranged

Upstream Channel (Hz) 39400000 Success Provisioning State OK Operational Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8 Frequency (Hz) 202750000 210750000 218750000 226750000 234750000 242750000 250750000 258750000 Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked Channel ID 1 2 3 4 5 6 7 8 Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 Interleave Depth I=12 J=17 I=12 J=17 I=12 J=17 I=12 J=17 I=12 J=17 I=12 J=17 I=12 J=17 I=12 J=17 Power Level (dBmV) 1.83 1.76 1.50 1.38 1.05 1.18 1.05 1.00 RxMER (dB) 36.84 36.84 36.61 36.39 36.84 36.84 36.84 36.17 Pre RS Errors Reset Counter 3504 2909 809 1573 319 328 359 294 Post RS Errors Reset Counter 284 288 285 908 302 308 356 288 Upstream US-1 US-2 US-3 US-4 Channel Type 2.0 N/A N/A 2.0 Channel ID 10 N/A N/A 12 Frequency (Hz) 39400000 N/A N/A 25800000 Ranging Status Success Other Other Success Modulation 64QAM N/A N/A 64QAM Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000 Mini-Slot Size 4 N/A N/A 4 Power Level (dBmV) 46.75 N/A N/A 44.75 T1 Timeouts 0 0 0 0 T2 Timeouts 0 0 0 0 T3 Timeouts 0 0 0 0 T4 Timeouts 0 0 0 0 Upstream Burst Req (1) Init Maint (3) Per Maint (4) Adv Short (9) Adv Long (10) Adv UGS (11) Modulation Type QPSK QPSK QPSK 64QAM 64QAM 64QAM Differential Encoding OFF OFF OFF OFF OFF OFF Preamble Length 56 640 384 104 104 104 Preamble Value Offset 652 0 0 716 716 716 FEC Error Correction (T) 0 5 5 12 16 12 FEC Codeword Information Bytes (K) 16 34 34 81 223 81 Maximum Burst Size 0 0 0 11 193 219 Guard Time Size 8 48 48 8 8 8 Last Codeword Length Fixed Fixed Fixed Shortened Shortened Shortened Scrambler On/Off ON ON ON ON ON ON General Configuration Network Access Allowed Maximum Number of CPEs 1 Baseline Privacy Enabled DOCSIS Mode EuroDOCSIS 3.0 Config File Primary Downstream Service Flow SFID 259537 Max Traffic Rate 230000000 bps Max Traffic Burst 42600 bytes Min Traffic Rate 0 bps Primary Upstream Service Flow SFID 259536 Max Traffic Rate 12700000 bps Max Traffic Burst 16320 bytes Min Traffic Rate 0 bps Max Concatenated Burst 16320 bytes Scheduling Type Best Effort Network Log First Time Last Time Priority Error Number Description 21/12/2016 16:32:03 GMT 21/12/2016 16:32:03 GMT Warning (5) 66050310 Auth Success - Web login successful. 21/12/2016 16:19:41 GMT 21/12/2016 16:19:41 GMT Error (4) 68000407 TOD established Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully 21/12/2016 16:18:08 GMT 21/12/2016 16:18:08 GMT Warning (5) 66050310 Auth Success - Web login successful. 21/12/2016 16:17:41 GMT 21/12/2016 16:17:41 GMT Warning (5) 66050310 Auth Success - Web login successful. 21/12/2016 16:16:12 GMT 21/12/2016 16:16:12 GMT Error (4) 68010302 DHCP WAN IP - ********** 21/12/2016 16:15:20 GMT 21/12/2016 16:15:20 GMT Error (4) 68000407 TOD established Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully 21/12/2016 10:40:43 GMT 21/12/2016 10:40:43 GMT Error (4) 68010302 DHCP WAN IP - ********** 21/12/2016 10:39:52 GMT 21/12/2016 10:39:52 GMT Error (4) 68000407 TOD established Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully 21/12/2016 10:26:59 GMT 21/12/2016 10:26:59 GMT Error (4) 68010302 DHCP WAN IP - ********** 21/12/2016 10:26:07 GMT 21/12/2016 10:26:07 GMT Error (4) 68000407 TOD established Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully 21/12/2016 10:24:12 GMT 21/12/2016 10:24:12 GMT Warning (5) 66050310 Auth Success - Web login successful. 21/12/2016 10:17:19 GMT 21/12/2016 10:17:19 GMT Warning (5) 66050310 Auth Success - Web login successful. 21/12/2016 10:16:54 GMT 21/12/2016 10:16:54 GMT Warning (5) 66050310 Auth Success - Web login successful. 21/12/2016 10:02:21 GMT 21/12/2016 10:02:21 GMT Warning (5) 66050310 Auth Success - Web login successful. 21/12/2016 09:55:20 GMT 21/12/2016 09:55:20 GMT Warning (5) 84020200 Lost MDD Timeout

[MOD EDIT: Personal and private information has been removed from this post. Please do not post your WAN IP address in your public posts. Please review the Forum Guidelines]

 

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Forum Team
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Re: Games lagging and unable to connect to Nintendo Game Services

Hi joerhorton,

 

Thanks for posting!

 

Sorry to hear you're having trouble with your connection.

 

I've run a diagnostic on your equipment and I can see an issue with your Upstream Power levels that will need to be adjusted. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to sort it out.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


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