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Fonzotron
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Frequent lag spikes

Hi

I'm getting frequent lag spikes while playing online games, doesn't matter what game.  Also notice it while streaming some videos(iplayer).

Not sure if it is a problem with the router or something else.

Would appreciate any advice.

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Re: Frequent lag spikes

Hi Fonzotron,

 

Thanks for getting in touch, the frequent latency issues are disappointing news, I'll take a look at your connection from this end to see if anything is playing up.

 

Initial diagnostics on the Hub have come back showing that the downstream power levels are a touch on the high side which may be the issue, I think the best bet is we arrange for an engineer visit to get these checked and adjusted, I'll drop you a Private Message so we can this booked in.

 

Cheers

 

 

Ralph_R
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