Menu
Reply
  • 133
  • 1
  • 11
EL9916
Dialled in
98 Views
Message 1 of 4
Flag for a moderator

Frequent lag and connection drops

It's been a while since I needed help, but recently I've come across an issue with my SH2ac router.

So a timeline as to what has happened so far.

I believe it all started around the 2nd or 3rd of January..so last week, I lost my connection to xbox live, oddly enough my wifi extender was still broadcasting, so I change the channel from 11 to 10 so I figured that was that. problem solved.

Then the next day I loose my connection again for a worrying amount of time, Upon checking the logs I see that an update of some sort happened and now I'm running a V2.01.11 software version, since then I have been having issue maintaining a connection to xbox live, When I'm not lagging like crazy I'm getting disconnected from party chats, and the opposite way around.

I have attempted changing channels currently 9,10,11 and 12 are all unusable and things are super laggy. Channel 8 worked for a few days but last night I lost connection to XBL and my PC lost connection too, I had to reboot the whole router just so I could get to my superhub GUI to change the channel, I've gone back to 11 to see if things work okay but I am hesitate to think its fixed.

I've seen other post with similar issues with either a same day or close to the day my issues started, so it's either something on VM's end or the software update I received has caused some internal issues with my router. 

Either way I hope someone can help, I've had next to no issues throughout 2016 and then suddenly all this happens.

and like always, here are my upstream and downstream stats.

Upstream   US-1 US-2 US-3 US-4

Channel Type2.02.0N/AN/A
Channel ID21N/AN/A
Frequency (Hz)3940000046200000N/AN/A
Ranging StatusSuccessSuccessOtherOther
Modulation16QAM16QAMN/AN/A
Symbol Rate (Sym/sec)51200005120000N/AN/A
Mini-Slot Size44N/AN/A
Power Level (dBmV)43.7545.25N/AN/A
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0000
T4 Timeouts0000

 

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)299000000267000000275000000283000000291000000307000000315000000323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID1713141516181920
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)0.61-0.66-0.030.480.710.751.221.67
RxMER (dB)36.1735.4235.7835.6036.1736.1736.6136.61
Pre RS Errors516215475602860784650485144214137
Post RS Errors3151003966955982911976906

 

P.S: I am in area 14, Rotherham, could also be work being done in my area but I think thats a very slim "what if"

0 Kudos
Reply
  • 12.48K
  • 353
  • 1.45K
Forum Team
Forum Team
59 Views
Message 2 of 4
Flag for a moderator

Re: Frequent lag and connection drops

Hi EL9916,

I shall do my best to help with this, so thanks for reporting it to us Smiley Happy I have run a number of tests from here but I honestly cannot see any faults or errors on the network. Your Hub is not reporting any timeouts and power levels are optimal. 

I wonder if this only affecting wireless devices? If you've not tried already would you test your connection via Ethernet please? I'd like to know if that displays a similar issue. Just post an update on here and I'll take another look for you.

 


Jen
Forum Team



0 Kudos
Reply
  • 133
  • 1
  • 11
EL9916
Dialled in
57 Views
Message 3 of 4
Flag for a moderator

Re: Frequent lag and connection drops

Hi Jen, thanks for the reply. 

I have tried using the ethernet cable and the same issue still happens, I can play a few online games fine for around the first hour or so but eventually it all just drops and kicks me offline, both Xbox and PC.

Again I have to mention myself and others are reporting similar issues recently so I'm not sure if its an issue with our gear but something else as a whole.

0 Kudos
Reply
  • 3.88K
  • 120
  • 203
Forum Team (Retired) Adam_L
Forum Team (Retired)
33 Views
Message 4 of 4
Flag for a moderator

Re: Frequent lag and connection drops

Hi EL9916, 

Thanks for posting! I am sorry to hear about your issues with broadband connection dropping and lagging, I apologise for any inconvenience caused.

I have tested things from here and I noticed that there's a number of time outs inside the hubs logs. An engineer will need to attend to investigate things further for you.

I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking.

Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks,

Adam.


Tech fan? Have you read our Digital life blog yet? Check it out