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innokenti
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Frequent High latency spikes playing Heroes of the Storm

Haven't had any problems for a long time but over the last few weeks have had latency spikes every day when trying to play Heroes of the Storm, reaching over 1000ms at times. Some occasional problems with streaming (e.g. Twitch) where there were none before, but usually not noticeable even now.

 

Did a traceroute during these spikes - log below. Running with the hub on modem mode with an Asus router (though that doesn't appear to be the culprit).

 

Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:

1 3 ms 1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 979 ms 7 ms 11 ms oxfd-core-2a-xe-1103-0.network.virginmedia.net [62.254.129.21]
4 389 ms 9 ms 12 ms oxfd-core-2b-ae1-0.network.virginmedia.net [213.106.244.74]
5 24 ms 15 ms 13 ms brnt-bb-1a-ae4-0.network.virginmedia.net [213.106.244.69]
6 * * * Request timed out.
7 979 ms 800 ms 16 ms brnt-bb-1c-ae1-0.network.virginmedia.net [62.254.42.102]
8 17 ms 12 ms 12 ms m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
9 15 ms 13 ms 13 ms 213.46.174.118
10 13 ms 16 ms 13 ms ldn-bb3-link.telia.net [213.155.136.200]
11 21 ms 19 ms 21 ms adm-bb3-link.telia.net [213.155.136.111]
12 20 ms 22 ms 19 ms adm-b2-link.telia.net [62.115.141.1]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

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Re: Frequent High latency spikes playing Heroes of the Storm

Hi innokenti

 

Thanks for posting. I'm sorry to hear of the problems that you are experiencing while playing Heroes of the Storm.

 

Everything looks good when checking your connection. No problems affecting your hub and peak time usage is low. Your trace route also looks ok. Some hops do get quite high but it looks ok afterwards. Thanks for confirming that the hub is in modem mode. Are you connected wired or wireless to your router?

 

Speak soon 


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Sleepz
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Re: Frequent High latency spikes playing Heroes of the Storm

Been having similar problems myself with HoTS recently, especially over the last few days. He's a tracert from me to the same location. 

 

Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:

1 * * * Request timed out.
2 20 ms 34 ms 19 ms midd-core-2a-xe-103-0.network.virginmedia.net [62.254.64.221]
3 * * * Request timed out.
4 * * * Request timed out.
5 374 ms 18 ms 43 ms nrth-bb-1b-ae1-0.network.virginmedia.net [62.254.42.218]
6 101 ms 116 ms 50 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
7 65 ms 129 ms 89 ms ldn-b1-link.telia.net [213.248.84.25]
8 293 ms 40 ms 202 ms ldn-bb3-link.telia.net [62.115.114.126]
9 50 ms 180 ms 74 ms adm-bb3-link.telia.net [213.155.136.111]
10 100 ms 66 ms 139 ms adm-b2-link.telia.net [213.155.137.195]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

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innokenti
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Re: Frequent High latency spikes playing Heroes of the Storm

Connecting wirelessly from my PC.

 

It's annoyingly hard to figure out where the problems are because I have no issues with download speeds or connection generally. Unclear whether it's problems on the ISP end or the game end (because HotS forums are also full of latency spike complaints for the EU server...).

 

I get a dropped wireless connection maybe once or twice a week, so don't know how that figures into things.

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Re: Frequent High latency spikes playing Heroes of the Storm

Hi Innokenti,

 

Could you try a wired connection? Wireless is such an unpredictable and unstable form of connection that it will skew any results from tests you run. If you get a perfect connection over wired then we'll know the issue is down to wireless instability and can take steps to try and improve this. 


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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