This is becoming an incredibly frustrating problem and as far as I can see it has been the customers on this forum who have done the most to try and diagnosis the problem. It isn't clear to me that Virgin Media are even doing anything to look into the issue. I haven't seen them give any assurances, except from the 'turn it off then on again' type posts, that they are working towards an actual solution.
I'm aware that Blizzard have contacted Virgin Media about the problem, as I'm sure they are not happy with thousands of their customers being unable to play - which in-turn affects their subscriptions.
Can someone from Virgin actually confirm that you are looking into a fix? If it's going to take months I'd rather know now so I can go with another provider.
not everyone wants to shell out for their own router, which in all honesty we shouldn't have to.
They just need to get a move on and fix the firmware that started these problems.
also on a side note, this is only the case with the SH2. If you have a SH2ac, then you'll have problems using modem mode.
You're right, why should we have to pay for another router out of our own pocket? I think part of the issue here is that Virgin Media are just flat out denying that there is any problem with their superhub or firmware.
Appreciate that Forum team is trying to help us. Just wanted to add my name to the list of Virgin media customers having the same issue. Currently trying modem mode to see if that improves the situation before i start a new thread