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robhall1
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FIX YOUR DAMN SUPERHUB! Constant disconnections!

Do you even read the forums, everyone is having disconnection problems due to some stupid firmware update thinking we are all downloading torrents and its disconnecting for a ms and kicking us off games and disconnecting streams. 

 

Don't deny it because when a different router is used it fixes the problem and it seems to only be virgin media having this problem.

 

Had this problem for over a month now and although sky internet isn't the best, its where I will be going in the future if this isn't fixed.

 

Don't ask me to try several different diagnostic tests as there are plenty of people who have done it and you keep denying that the problem is on your end. OWN UP! It is on your end!

 

Useless customer service and technical support.

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RedGooner
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Message 2 of 14
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Re: FIX YOUR DAMN SUPERHUB! Constant disconnections!

Go modem mode and your own router. Then you will be fine.

 

Most gamers have this setup.

 

The SH was designed for people that are clueless in setting up own home networks.

 

 

 

 

--
Red (VM SH2 AC Beta tester)
Running on 200Mb VM service with SH2 AC in Modem Mode, with a ASUS RT-N66U router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
My advice is at your own risk.
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robhall1
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Re: FIX YOUR DAMN SUPERHUB! Constant disconnections!

Yeah but that means nobody else can connect to the internet?

 

I shouldn't have to do that.

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Superuser
Superuser
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Message 4 of 14
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Re: FIX YOUR DAMN SUPERHUB! Constant disconnections!

No people can connect to your router when you connect it to the SH in modem mode
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robhall1
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Re: FIX YOUR DAMN SUPERHUB! Constant disconnections!

Does that mean I need to find/buy another router though?

 

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Superuser
Superuser
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Message 6 of 14
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Re: FIX YOUR DAMN SUPERHUB! Constant disconnections!

that is the best way to get a good stable connection for gaming yes
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RedGooner
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Message 7 of 14
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Re: FIX YOUR DAMN SUPERHUB! Constant disconnections!

YES. Modem mode is the best way to go.


See my sig for best option.

--
Red (VM SH2 AC Beta tester)
Running on 200Mb VM service with SH2 AC in Modem Mode, with a ASUS RT-N66U router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
My advice is at your own risk.
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Moderator
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Message 8 of 14
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Re: FIX YOUR DAMN SUPERHUB! Constant disconnections!

Hi robhall1

 
Welcome to the forum. I'm sorry to hear of the disconnections that you are experiencing when playing online.
 
When testing your connection everything looks healthy. We are currently investigating similar issues that appeared to be linked with a firmware update that occurred a few weeks ago. Once we have further information we will let you know.
 
Thanks
 

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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VegaNovus
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Message 9 of 14
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Re: FIX YOUR DAMN SUPERHUB! Constant disconnections!


Ty_S wrote:

Hi robhall1

 
Welcome to the forum. I'm sorry to hear of the disconnections that you are experiencing when playing online.
 
When testing your connection everything looks healthy. We are currently investigating similar issues that appeared to be linked with a firmware update that occurred a few weeks ago. Once we have further information we will let you know.
 
Thanks
 

Have you ever thought that this needs immediate, urgent attention?

The firmware started rolling out in May and is STILL not fixed.

 

I've also written to CISAS and my application has been expected.

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VegaNovus
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Message 10 of 14
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Re: FIX YOUR DAMN SUPERHUB! Constant disconnections!

Accepted*

Hard to sound serious with typos
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