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KAi_Fayt
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FFXIV Lag spikes and Disconnects in the evening

Basically when playing at night me and partner suffer from severe lag spikes that lead to a disconnect, thisis a recent thing and we didnt have these problems before- We are on 200mb  Vivid with a Super hub 3 and its getting so bad its making the game unplayable

We have done tracert to the game server and hopefully this can help solve our problem.

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>tracert 195.82.50.45

Tracing route to 195.82.50.45 over a maximum of 30 hops

1 3 ms 4 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 14 ms 14 ms 12 ms belf-core-2b-xe-1130-0.network.virginmedia.net [213.105.207.253]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 23 ms 24 ms 24 ms nrth-ic-1-ae1-0.network.virginmedia.net [62.254.42.218]
9 26 ms 24 ms 29 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
10 27 ms 26 ms 22 ms ldn-b1-link.telia.net [213.248.84.25]
11 28 ms 26 ms 29 ms ldn-bb2-link.telia.net [62.115.115.200]
12 42 ms 109 ms 43 ms prs-bb2-link.telia.net [80.91.247.240]
13 63 ms 41 ms 46 ms ffm-bb2-link.telia.net [213.155.132.155]
14 39 ms 41 ms 38 ms ffm-b1-link.telia.net [62.115.141.239]
15 44 ms 42 ms 41 ms ffm-b1-link.telia.net [62.115.141.239]
16 71 ms 59 ms 41 ms kddi-ic-301629-ffm-b7.c.telia.net [62.115.32.106]
17 41 ms 39 ms 101 ms 195.82.61.14
18 43 ms 42 ms 41 ms 195.82.50.234
19 45 ms 41 ms 39 ms 195.82.50.45

Trace complete.

 

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Forum Team
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Re: FFXIV Lag spikes and Disconnects in the evening

Hi KAi_Fayt

 

Thanks for taking the time to post back on the community.

 

I'm sorry to read that you are having issues with lag spikes when playing online.

 

From checking your connection, the line and hub are running fine. I am unable to see any issues on the network that would cause this.

 

I assume that when you and your partner are playing online during the evening, this is through 2 different devices? If so are they both connected via Ethernet or wireless? 

Are you able to set up a Broadband Quality Monitor please? As this will check the performance of the connection. If you do set up the BQM you will need to disable the firewall for it to work.

 

Hope to hear from you soon

Sam


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KAi_Fayt
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Re: FFXIV Lag spikes and Disconnects in the evening

Hi Samantha_L

Yes we are i on PC and she is on PS4 both connected via Ethernet.

here are the broadband Quality Results (hopefully dont know if linked Properly ^_^; )

http://www.thinkbroadband.com/ping/share/92a15a1adb5e5f4c0a4638f3d59032a5.html

 

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Forum Team (Retired) Adam_L
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Re: FFXIV Lag spikes and Disconnects in the evening

Hi KAi_Fayt, 

 

Thanks for keeping us updated on your issues! I offer my apologies as I understand that these types of problems can cause some frustration.

 

I have tested things from here and I can see that both of your upstream power levels are too low, an engineer will be required to proceed with getting this resolved for you.

 

I will send you a PM (Purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this all sorted for you.

 

Take care, 

Thanks, 

Adam.


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