I have been getting around 20-30% packet loss for the last couple of days now. Its so incredibly bad that it makes it impossible to play any form of online game or even chat to someone over a VoIP system.
Hey Jen, I had a service technician come out on Wednesday, he replaced the router and I could not detect the packet loss for about a day. But I still had a few other issues with websites & other such media not loading. But now I have around 20% packet loss again so, I phoned up again today and we ran a few tests to make sure that it was not a problem with my current setup at home and still they couldn't detect anything on their end. I have another technician coming on tuesday so i guess I will just have to wait until they arrive.
Really sorry that this is continuing and I'll definitely do what I can to help. To be honest with you our engineers are equipped to deal with physical faults. But, if there is any evidence of a potential network related problem they can escalate to a network technician.
If the engineer is unable to find anything amiss please post an update on here and I'll investigate further.
We cancelled the network technician appointment due to the line being competely clear on the day that he was suppost to arrive, thinking perhaps you guys had done somthing on your end. But nope its back again at around 20% as of this morning.