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lionside
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Erratic connection since fault

This week a fault was found in my area which was revolved within 24 hours, but since then my connection has been disastrous with the connection deteriorating within four hours. I've had issues with my hub before with connection deterioration, and have to reset it every 24 hours to correct it, but this is a new issue.

The issue isn't apparent in modem mode but that isn't an option as the WiFi is used throughout the household, so router mode is necessary.

I've had a BQM open for a long time due to the issues I've had previously.

Here is a typical day before the fault.

http://www.thinkbroadband.com/ping/share/1fbf807a5573d49e370d9166ec73f05f-16-07-2016.html

 

Here is the day of the fault.

http://www.thinkbroadband.com/ping/share/054292a82e16f5871749ea1a69bfcca9-19-07-2016.html

 

And here is what each subsequent day has looked like. The drops are where I have had to reset due to the unusable connection.

http://www.thinkbroadband.com/ping/share/cde618fecf76453359f43c017331b52f-21-07-2016.html

I've been told that the fault is no longer an issue, but it has clearly had a lasting impact on my connection. Resetting the router every 24 hours was a hassle but fine, but having to reset several times a day is ridiculous.

Here is my downstream, upstream, and network log:

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8 299000000 Hz 251000000 Hz 259000000 Hz 267000000 Hz 275000000 Hz 283000000 Hz 291000000 Hz 307000000 Hz Locked Locked Locked Locked Locked Locked Locked Locked 127 121 122 123 124 125 126 128 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 2.0 dBmV 1.2 dBmV 0.9 dBmV 0.6 dBmV 0.6 dBmV 2.2 dBmV 2.3 dBmV 1.4 dBmV 43.2 dB 43.9 dB 43.9 dB 43.8 dB 43.8 dB 43.9 dB 43.2 dB 43.2 dB

Frequency (Hz)
Lock Status(QAM Lock/FEC Sync/MPEG Lock)
Channel ID
Modulation
Symbol Rate (Msym/sec)
Interleave Depth
Power Level (dBmV)
RxMER (dB)

 

Upstream   US-1 US-2 US-3 US-4 2.0 2.0 N/A N/A 3 1 N/A N/A 24400000 Hz 37600000 Hz N/A N/A Success Success N/A N/A QAM16 QAM16 N/A N/A 5120000 5120000 N/A N/A 128 128 N/A N/A 43.5 dBmV 44.8 dBmV N/A N/A 0 0 N/A N/A 0 0 N/A N/A 0 0 N/A N/A 1 1 N/A N/A

Channel Type
Channel ID
Frequency (Hz)
Ranging Status
Modulation
Symbol Rate (Sym/sec)
Mini-Slot Size
Power Level (dBmV)
T1 Timeouts
T2 Timeouts
T3 Timeouts
T4 Timeouts

 

 

Network Log

First TimeLast TimePriorityError NumberDescription
 24/06/2016 14:28:03  24/06/2016 14:28:03  Critical (3)  82000400  Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 

 

 

 

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legacy1
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Re: Erratic connection since fault


lionside wrote:

The issue isn't apparent in modem mode but that isn't an option as the WiFi is used throughout the household, so router mode is necessary.

 


You can get your own wireless router setup to work with that mode or you can ask for another different super hub that may cost you and may cause other problems you didn't have before.

 

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