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DABhand
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Elder Scrolls Online - Constant DC's after 1hr-ish of gameplay

This is a problem one, it looks like there is no pathing problems before or after the dc, and the same during the dc (I can tell when it is going to happen when everything becomes unresponsive in game).

 

Now... here is the conundrum...

 

This happens with Zenimax's EU megaserver, the US one does not dc me after 1hr+. The time can vary.

 

Although the Pathing looks fine, I do get T3 errors, some don't even get reported by the shub but you can tell when you get them, and also some Correctable codewords still happen from time to time, so it could easily be one of them throwing everything in a loop. However... that would mean it would affect the US megaserver also.

 

So to me it looks like its the EU megaserver blocking my connection, but I have to check all possibilities, including possible pathing issues that may be quick and hard to pin point from my end.

 

C:\Windows\system32>tracert 159.100.232.160

Tracing route to 159.100.232.160 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    15 ms     9 ms     9 ms  10.141.228.1
  3     8 ms     9 ms    10 ms  uddi-core-2b-ae6-724.network.virginmedia.net [80
.3.17.201]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8    38 ms    19 ms    19 ms  popl-bb-1b-ae0-0.network.virginmedia.net [62.254
.42.90]
  9    28 ms    19 ms    39 ms  m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162
]
 10    28 ms    19 ms    19 ms  193.159.224.57
 11    38 ms    39 ms    39 ms  217.239.45.222
 12    41 ms    39 ms    39 ms  87.190.232.66
 13    38 ms    39 ms    39 ms  ns99.rookdns.com [195.122.154.4]
 14    48 ms    39 ms    39 ms  159.100.232.160

That was during the dc process.

 

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz)267000000251000000259000000275000000283000000291000000299000000307000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID3735363839404142
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)7.337.587.497.077.816.826.736.39
RxMER (dB)37.6437.3637.3636.8438.6137.9437.3637.36
Pre RS Errors526163182242
Post RS Errors00000000

 

Still  not happy about the always increasing CC (Pre-RS) errors (not long reseted the counter about 1 hr ago). Not as high as they were for a long time once before, but the fact they still happen is annoying... to those who say "It is fine it is doing it's job" well thats good for you, but the fact that they are being caught is a worry, it shouldn't be happening at all. 

 

Upstream  US-1 US-2 US-3 US-4
Channel Type2.02.0N/AN/A
Channel ID78N/AN/A
Frequency (Hz)3760000031000000N/AN/A
Ranging StatusSuccessSuccessOtherOther
Modulation64QAM64QAMN/AN/A
Symbol Rate (Sym/sec)51200005120000N/AN/A
Mini-Slot Size44N/AN/A
Power Level (dBmV)40.7540.75N/AN/A
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts192100
T4 Timeouts0000

 

Those damn T3s, and no I don't want an engineer sent out... they never fix it, so no point watching them scratch heads every time they do get sent out Smiley Tongue

 

So yeah would be good to finally figure out what is going on, but I have asked Zenimax also what is going on from their side, since they have logs of my logging in etc, it should show why I disconnect.

 

Although I am fully aware of the blame game about to start, you blame them and they blame you.

Majide!
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Message 2 of 13
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Re: Elder Scrolls Online - Constant DC's after 1hr-ish of gameplay

Hello DABhand

 

Sorry you are suffering disconnections with Elder Scrolls we will take a look.

 

The connection is all looking good from here, hub line stats all in spec. The area data looks good, traffic low and no SNR issues.

 

The odd T3 now and then, are you able to see the times in the hub network log by the way?

 

Some pre RS errors would not normally cause a problem and is expected. 

 

As you say the traceroute looks good, if it was a problem with your connection one would think that it would happen on the US server as well?

 

If you think the EU server is possibly "blocking" your connection do you think that is based on your public IP, is it worth trying modem only mode to try another one?

 

Please keep us updated

Nicola

Virgin Media Forum Team
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DABhand
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Message 3 of 13
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Re: Elder Scrolls Online - Constant DC's after 1hr-ish of gameplay

Nothing showing on logs at times when kicked from servers... But yes on T3 times, it is sporadic, except for the other day when there was a group of them from 8:30-9:30 in the morning.

 

I don't think their servers is blocking by IP, or else I would be permanently blocked, it seems to just block traffic for about 30 seconds on average, which is long enough for the client to kick me back to the main menu because it has lost connection.

 

I had to come through you and cover everything so I can show Zenimax that.... they cannot turn around and blame VM.

 

Although the ping times are bigger than they should be on the traceroute and thats been the case since VM stepped in after BY. In game the latency hovers around 90-100ms and the server is based in Germany, one would expect latency to be a lot lower... but for most MMOs I start around those latency times, which isn't fun... however that is another issue and not about this one Smiley Tongue

Majide!
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Armaitus
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Re: Elder Scrolls Online - Constant DC's after 1hr-ish of gameplay

Pretty much every member of my ESO guild that is on Virgin is being kicked every 30 minutes (only around 5 of us to be fair) as opposed to the BT/Sky players who are enjoying business as usual.
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DABhand
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Message 5 of 13
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Re: Elder Scrolls Online - Constant DC's after 1hr-ish of gameplay

Ahhh thats good information... so it is very much a possible that it is VM.

 

 

Tonight I was randomly kicked off Marvel Heroes 2015 also, twice in the space of 1.5 hrs.

Majide!
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Armaitus
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Re: Elder Scrolls Online - Constant DC's after 1hr-ish of gameplay

So, I just spent 10 minutes on hold to Virgin to be told, basically, that I should move my account to BT to solve the problem.

The chap wanted to meddle with port forwarding and then moved onto it not being Virgin's fault that the connection was cut.

I asked if he could look into the possibility of it being P2P throttling but he just went back to it not being Virgin's problem.

So, my only solution is to leave Virgin... Great, thanks Virgin, nice advice there ... I'll be sure to pass it on to my other gaming buddies.
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DABhand
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Re: Elder Scrolls Online - Constant DC's after 1hr-ish of gameplay

Wow you got a bad advisor basically.

 

So the blame game starts like I thought it would.

Thats 2 MMOs that have dc'd me after 1hr or so of play.

 

If I try a 3rd one and it happens with that, then VM will hear me.

Majide!
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Armaitus
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Re: Elder Scrolls Online - Constant DC's after 1hr-ish of gameplay

What was the 2nd MMO?

It seems a steady 90 minute cycle for me at the moment.

I haven't tried Neverwinter yet, it could well be that gets dc'd too.
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Armaitus
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Message 9 of 13
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Re: Elder Scrolls Online - Constant DC's after 1hr-ish of gameplay

Scratch that... Every 20 to 30 minutes.
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DABhand
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Message 10 of 13
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Re: Elder Scrolls Online - Constant DC's after 1hr-ish of gameplay


Armaitus wrote:
What was the 2nd MMO?

It seems a steady 90 minute cycle for me at the moment.

I haven't tried Neverwinter yet, it could well be that gets dc'd too.

Marvel Heroes 2015.

 

However last night I turned off the Shub's Firewall and tried it out..... no crash for 3 hrs.

Not saying it is fixed, I will have to try again during the day. And hope I don't get DOS'd or something Smiley Tongue

Majide!