First of all, please forgive my lack of technical knowledge in regards to networks. For the past week, I have been having issues with EA based titles - Madden 17, Fifa 17. When playing online, my game pauses briefly, and then speeds up quickly to catch up to the point where the game would have been if it hadn't froze. It happens every few seconds and makes online gaming unplayable.
I've ran basic speed tests and have a download of 25mbps and an upload of 3mbps. I've tried port-forwarding, but the issue still occurs. I've tried a ping test too and get 100% packet loss. This is probably the firewall blocking the test though as all other aspects of the internet work fine (other than gaming). I'm based in Middlesbrough.
I've logged online to my VM account and it says that there are no known broadband issues in my area.
Does anyone have any clue to what could be causing this issue?