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marzotron
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Dreadful pings in online gaming for the past few weeks in the evening.

Have been having really dreadful pings in the evening for the past few weeks which has rendered most of my games rather unenjoyable, have tried resetting router, using wired and using wireless.  Ontop of this makes watching any streams of any sort annoying as they constantly stutter and start again.

Games are League of legends, Dota, Battlefield , CSGO, and WoW

 

Have had a peek around and added some other additional information which might draw conclusions.

 

Any help would be appreciated.

 

My Broadband Ping - Virgin Media

 

Tracing route to www.google.co.uk [62.252.170.173]
over a maximum of 30 hops:

  1     *        1 ms     1 ms  routerlogin.net [192.168.0.1]
  2   105 ms    65 ms    12 ms  cpc14-sgyl27-2-0-gw.sgyl.cable.virginm.net [94.173.25.1]
  3   155 ms     9 ms    69 ms  sgyl-core-2a-xe-033-0.network.virginmedia.net [82.13.247.1]
  4     *        *        *     Request timed out.
  5   114 ms    83 ms    54 ms  manc-bb-1d-ae0-0.network.virginmedia.net [62.254.42.118]
  6    45 ms    54 ms   153 ms  gate-icdn-1-ae0-0.network.virginmedia.net [62.253.174.246]
  7   160 ms    59 ms   121 ms  m685-mp1-cvx1b.lan.ntl.com [62.252.170.173]

Trace complete.

C:\Users\Ollie>tracert www.google.co.uk

Tracing route to www.google.co.uk [216.58.211.67]
over a maximum of 30 hops:

  1     1 ms    <1 ms     1 ms  routerlogin.net [192.168.0.1]
  2   127 ms    29 ms    26 ms  cpc14-sgyl27-2-0-gw.sgyl.cable.virginm.net [94.173.25.1]
  3   100 ms    23 ms    19 ms  sgyl-core-2a-xe-033-0.network.virginmedia.net [82.13.247.1]
  4     *        *        *     Request timed out.
  5   120 ms    39 ms    48 ms  tcl5-ic-4-ae5-0.network.virginmedia.net [62.252.192.246]
  6   125 ms    20 ms    67 ms  246-14-250-212.static.virginm.net [212.250.14.246]
  7   100 ms    75 ms    27 ms  209.85.255.76
  8   186 ms    24 ms    93 ms  64.233.175.113
  9   146 ms    56 ms    87 ms  216.239.43.43
 10   168 ms    41 ms   116 ms  209.85.245.71
 11   165 ms   115 ms    60 ms  72.14.233.81
 12   174 ms    61 ms    52 ms  par03s14-in-f67.1e100.net [216.58.211.67]

Trace complete.
Downstream Channels
Lock Status	Channel ID	Frequency	Modulation	Rx Power	RxMER	Pre RS Errors	Post RS Errors
Locked	8	291000000 Hz	256 QAM	8.5 dBmV	 39.4 dB	84999	320
Locked	5	267000000 Hz	256 QAM	9.6 dBmV	 39.4 dB	11781	280
Locked	6	275000000 Hz	256 QAM	9.4 dBmV	 38.6 dB	19716	276
Locked	7	283000000 Hz	256 QAM	8.5 dBmV	 38.6 dB	58828	278
Locked	9	299000000 Hz	256 QAM	8.5 dBmV	 39.4 dB	126303	310
Locked	10	307000000 Hz	256 QAM	8.1 dBmV	 39.4 dB	226381	341
Locked	11	315000000 Hz	256 QAM	7.9 dBmV	 39.0 dB	463891	1049
Locked	12	323000000 Hz	256 QAM	7.7 dBmV	 39.0 dB	1135236	497
To reset the Pre and Post RS error counts please use the Downstream screen under the router status screen available from the login page.

Upstream Channels
Lock Status	Channel ID	Frequency	Modulation	Tx Power	Mode	Channel Bandwidth	Symbol Rate
Locked	12	24400000 Hz	ATDMA	39.3 dBmV	16QAM	6400000 Hz	5120 Ksym/sec
NotLocked	0	0 Hz	 	0 dBmV	 	 	0 Ksym/sec
NotLocked	0	0 Hz	 	0 dBmV	 	 	0 Ksym/sec
Locked	11	31000000 Hz	ATDMA	40.3 dBmV	64QAM	6400000 Hz	5120 Ksym/sec

 

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Re: Dreadful pings in online gaming for the past few weeks in the evening.

Hi marzotron

 

Welcome to the forum. I'm sorry to hear of the problems that you are experiencing with slow speeds in the evening.
 
I've run a few checks on your connection and there is a ticket open for peak time contention F002122654. There is an estimated review date scheduled for 18/11/2015. There are also some issues with the modem SNR which we will need an engineer to look into.
 
I will send you a private message (red envelope top left hand corner) to get this organised.
 
Speak soon 
 

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