got a funny text saying my issue was resolved, so i called up that UK number i've got and the guy said once again that it has been raised as an issue and an ETA is 11:50 tomorrow. So i will be giving them a call after that.
While I'm hopeful of the issue being resolved, this whole debacle has soured my experience with VM.
I'd like to think that they have some effective monitoring in place, akin to what I use in my day to day support of the corporate global network. We use PRTG extensively, monitoring every thing within the network from switches, routers, UPS devices, even going so far as to monitor VSAT connections on ships and their on board networks wherever they may be located across the globe.
In the event of any issues that occur, we have visibility of these, through an alerting process. Not just complete outages, but also poor performance on latency and throughput. While the network that I am responsible for may be significantly smaller than the VM estate, the concept remains the same.
Effective monitoring and resolution are key to the smooth operation of any network and in this case, and most likely others, VM have failed on both elements.
Virgin Media's network must be a nightmare, cobbled together from leftover bits of Nynex, Cable and Wireless, NTL, Telewest and pieces of old string. I'd like to think that a conglomeration as fragile as that would have a super hi-tech NASA-style mission control room with klaxons blaring whenever there's a problem but, in reality, I imagine VM's monitoring system is just a bloke in a server room with his head in his hands, weeping uncontrollably.
Run pingtest with java (needed for testing) about three times and check the packet loss which is you send 200 packets they receive your 200 packets. If no packet loss problem is downstream to you whether or not its the docsis line or routeing back from your connection is unknown. http://www.pingtest.net/