I've had the exact same problem for about a week as well, live in North Ayrshire! I've got an engineer coming out to inspect my side of things but something is definitely amiss with Virgin's infrastructure somewhere. These are my Broadband Quality Monitoring results and as you can see - not too pretty, doing anything (especially gaming) is impossible right now with this connection.
Just looking at the 4 most recently posted BQM graphs shows something that isnt difficult to spot. Within a very short window, all 4 connections suffered 100% loss. This could be indicative of VM taking a look at the issue or, and I pray this isnt the case....the issue becoming steadily worse.
Apparently the SH2 is a temp fix, do you think if I phone them they can send me a temp SH2 monitor until the issues is resolved
I've been using a super hub 1 for years, no issues whatsoever untill 10 days ago so i doubt downgrading will help. I understand there will be a good few frustrated VM employees going through the motions with half of Ayrshire on the phone but they really need to get their act together and release some statements etc. I've tweeted, phoned and posted here with differing results every time. Half of the people answering the phone don't know their arse from their elbow & don't get me started on their social media team. The only real answers I've had is from other users in this thread 2 weeks later.
I'm experiencing the same horrible packet loss in Irvine - North Ayrshire. All games that require a back and forward from the client are unplayable, the competitive aspect of them have been completely ruined and defeats the purpose of having the service. Will post BQM tomorrow.