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Ruth10183
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Download speeds slow when gaming

Hi we pay for 200mbps and my partner has the brand new xbox one. He wires in to play online gaming but is only getting 30-80mbps max (on the odd occasion) we have tired everything. We've even got a new router from virgin to see if that helped. My phone Samsung s7 is the only device in the house that gets 200+ mbps. Any ideas any getting frustrated that we pay for this fast speed and we aren't getting it.
Thanks
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Superuser
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Re: Download speeds slow when gaming

Screencap it

ALT and PRNTSCRN

Then paste it, save it and upload it- or use something like GYAZO



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Superuser
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Re: Download speeds slow when gaming

You can only get as much speed as Msofts servers throw at you.

If your mobile device is getting full speed, then its likely down to that.


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Ruth10183
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Re: Download speeds slow when gaming

He use to get over 180 about a month ago. When I ran a speed test on the Web browser on the xbox one it's always between 30 - 50 which does not rely on microsofts servers. Is there a way they are capping it, seeing as I can get 200mb wireless on a phone but a hardwired xbox now gets no where near
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Superuser
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Re: Download speeds slow when gaming

VM cant look LAN side so there's no way they can cap speed to one device and not others on the network. All they COULD do (but dont) is cap total downstream. If you are using a LOT of upstream, you may fall into traffic management- but then your other devices would be be suffering too.

Google "speed tests on Xbox one"- all the reliable info is that both the Network test onboard and tests through a browser are unreliable.

DO you have a hardwired PC? If so I can run you through some other diagnostics

 


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Ruth10183
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Re: Download speeds slow when gaming

Yeah I do.
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Superuser
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Re: Download speeds slow when gaming

From your PC (wired)

Go

Here

Run the speed test and post the resulting graph

 


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Ruth10183
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Re: Download speeds slow when gaming

Hi how do I post the picture it won't let me this is the link....
http://labs.thinkbroadband.com/speedtest/?site=omegaUEKWiwklw392
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Superuser
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Re: Download speeds slow when gaming

Screencap it

ALT and PRNTSCRN

Then paste it, save it and upload it- or use something like GYAZO


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Ruth10183
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Message 9 of 10
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Re: Download speeds slow when gaming

Hi, thanks for your help. I have ran another speed test today on my xbox and it keeps going over 200 in the browser so it is back working how it was. Have no idea how but least it sorted. Thanks for your help
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sjc3146
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Re: Download speeds slow when gaming

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