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Shaun_77
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Disconnecting from Destiny and Elder Scrolls online ( PS4 )

 

Hi all,

 

Been having lots of of Dc's in the last few weeks with both these games.

 

At first i thought it was just me, but now i see others are having the same issues as myself with lots of different games.

I can however stream content fine ( had a YouTube video streaming when it happened as a test ) modem lights never go out, and i never get a message to say the console or PC are offline etc.

 

On top of this my friends list wont update when people come online/offline etc. This all started around the same time as the disconnects about 3-4 weeks ago.

 

I have tried the Modem mode, but for some reason its just wont work, and seems like the modem is dead. So had to set it back to factory settings using the reset switch.

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Re: Disconnecting from Destiny and Elder Scrolls online ( PS4 )

Hi Shaun_77,

 

Welcome to the community Smiley Happy

 

I'm sorry to hear you're experiencing disconnections with Destiny & Elder Scrolls online recently.  Are you using a wired or wireless connection?  Could you check the firewall logs in the hub to see if there are any entries around the time of the dropouts?

 

Could I direct you towards this thread where my colleague John is collecting info on similar issues.

Kev

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Dibbly
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Re: Disconnecting from Destiny and Elder Scrolls online ( PS4 )

I'm having the same problem the arguments I have had with VM there customer service is terrible. I'm paying £50 a month and I'm treated disgustinly over the phone. If you have a SH2 that's your problem the firmware s updated and effects the game play. Elderscrolls is unplayable for me and I'm wired. It's ridiculous. I can't go to modem mode as other people are using the SH2 via wireless. I play the xbox one and I've checked all my connections and troubleshoot all sorts but nothing. Just wish VM would get around this. It's very frustrating.
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nu4an
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Re: Disconnecting from Destiny and Elder Scrolls online ( PS4 )

ive also been getting disconnected from elder scrolls. Ive never had a problem before until the firmware update which they seem to deny. Lucky enough for me, my contracts up so may have to swap to either bt or sky if this isnt sorted soon

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Dibbly
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Re: Disconnecting from Destiny and Elder Scrolls online ( PS4 )

I'm doing the same don't worry. Can't wait till contract is up
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Re: Disconnecting from Destiny and Elder Scrolls online ( PS4 )

Hi everyone.

 

We really do appreciate your patience while we are investigating these online gaming issues that appear to be connected to the Superhub2. As soon as we have some information we will be in contact with the community asap.

 

Hope you all have a good weekend.

 

 


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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EmEmDeeDub
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Re: Disconnecting from Destiny and Elder Scrolls online ( PS4 )

Virgin Super Hub 2:

Software Version:  "V2.01.03"
Hardware Version:   3.11
Console: PlayStation 4
Game: Elder Scrolls Online
Connection drops started: Around 10/8/2015

 

Date Time Error Number Error Description

23/08/201516:18:25 GMT66050310Auth Success - Web login successful.
23/08/201516:06:19 GMT66050310Auth Success - Web login successful.
23/08/201516:06:13 GMT66050300Auth Fail - Web login failed.
23/08/201515:42:15 GMT68010302DHCP WAN IP - 82.1.210.137
23/08/201515:41:22 GMT68000407TOD established
Time Not EstablishedTime Not Established84000510Downstream Locked Successfully
23/08/201514:50:59 GMT66050310Auth Success - Web login successful.
23/08/201514:50:50 GMT66050300Auth Fail - Web login failed.
23/08/201514:48:23 GMT66050310Auth Success - Web login successful.
23/08/201514:12:57 GMT66050310Auth Success - Web login successful.
23/08/201513:48:23 GMT66050310Auth Success - Web login successful.
23/08/201513:48:09 GMT66050310Auth Success - Web login successful.
23/08/201513:47:25 GMT66050310Auth Success - Web login successful.
23/08/201513:42:38 GMT66050310Auth Success - Web login successful.
23/08/201513:42:28 GMT66050300Auth Fail - Web login failed.
21/08/201509:07:32 GMT68010302DHCP WAN IP - 82.1.210.137
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