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Axladaki13
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Message 1 of 27
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Critical errors while playing online gaming

I was having in game problems lags so i contacted the riot games support team to resolve the issue the support tech helped me for one week in order to find the problem so finally they found out that the problem was that while i was playing i was getting network critical errors i have the ingame logs and network analysis and i need a tech from virgin media to resolve the issue,open a ticket and copy paste all the steps i followed with riots techs.Sadly i contacted a live chat that moved our conversation to a gadget rescue chat that it was a bot spaming about offers to fix my computer etc* **bleep**? so what i am supposed to do in order to get in touch with a real tech that can read the logs and solve the issue?

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JakePasquill
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Message 2 of 27
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Re: Critical errors while playing

My advice is wait here until the forum team contact you, it can take a couple days but they're definitely human and are so very helpful Smiley Wink


---------

I'll always try my best to help, although my advice may not always lead to a solution. Take it as you wish, I just like to help Smiley Happy
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Axladaki13
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Message 3 of 27
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Re: Critical errors while playing

Riots tech said that<Based on the WinMTR logs you sent me it's confirmed that the issue is from your ISP. The issue doesn't stem from your computer, but from specific nodes on your connection that are owned by virgin media. This is the primary issues and they will need to address it.> still waiting for an answer from virgin media someone that i can adress and send him the logs and the network analysis

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Message 4 of 27
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Re: Critical errors while playing

Hi Axladaki13,

 

Could you post all the logs in this thread and we'll be happy to take a look at everything for you.

I've just checked your connection and can see no issues from here with your local connection at least. Post the logs and traces here and we'll take a look. 


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Axladaki13
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Re: Critical errors while playing

do you want me to post all the league of legends logs aswell??export2.pngexport2.pngExport.png

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Axladaki13
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Re: Critical errors while playing

2016-02-02T23-39-11: LogOut_File: : logfile started
2016-02-02T23-39-11: Net Status: low-level initialize success.
2016-02-02T23-39-11: Note that this new version (12/19/2011) has reduced the frequency of updates so the numbers will be larger
2016-02-02T23-39-11: time = time of logging
2016-02-02T23-39-11: address = address of IP address
2016-02-02T23-39-11: incoming = total size of messages set to me in bytes. Spikes can indicate lag.
2016-02-02T23-39-11: outgoing = total size of messages set from me in bytes. Spikes can indicate lag.
2016-02-02T23-39-11: app_ctos = client to server bytes delta excluding overheads (app data only)
2016-02-02T23-39-11: app_stoc = server to client bytes delta excluding overheads (app data only)
2016-02-02T23-39-11: loss = number of packets lost. Can indicate lags.  Some node on the network is dropping packets or taking to long and we have to resend them.
2016-02-02T23-39-11: sent = number of packets sent. Spikes can indicate lag.
2016-02-02T23-39-11: ping = how long it takes for a packet to get back and forth. Spikes can indicate lag.
2016-02-02T23-39-11: variance = how much the ping is changing from avg ping. Spikes can indicate lag.
2016-02-02T23-39-11: reliable delayed = This occurs when we drop reliable packets from sending this frame because we are sending to much data. Unreliable are more likely to be dropped than reliable.
2016-02-02T23-39-11: unreliable delayed = This occurs when we drop unreliable packets from sending this frame because we are sending to much data.
2016-02-02T23-39-11: app update delayed = This occurs when the app is taking to long to run code caused by network packets (ie CPU) and packets are delayed until the next frame
2016-02-02T23-39-11: Time spent in critical section (frame) = This is the time the network thread is blocking the main thread from doing anything.
2016-02-02T23-39-11: [time], [address], [incoming], [outgoing], [app_ctos], [app_stoc], [loss], [sent], [ping], [variance], [reliable delayed], [unreliable delayed], [app update delayed], [Time spent in critical section (frame)]
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2016-02-03T00-00-53: Memory Allocations
 Current Allocations = 0
 Total Allocations = 287422
 Max Allocations = 357
 Out of Pool Allocations = 5777
 Out of Pool dealloc = 5777

2016-02-03T00-00-53: LogOut_File: : logfile stopped

 

2016-02-03T00-03-26: LogOut_File: : logfile started
2016-02-03T00-03-26: Net Status: low-level initialize success.
2016-02-03T00-03-26: Note that this new version (12/19/2011) has reduced the frequency of updates so the numbers will be larger
2016-02-03T00-03-26: time = time of logging
2016-02-03T00-03-26: address = address of IP address
2016-02-03T00-03-26: incoming = total size of messages set to me in bytes. Spikes can indicate lag.
2016-02-03T00-03-26: outgoing = total size of messages set from me in bytes. Spikes can indicate lag.
2016-02-03T00-03-26: app_ctos = client to server bytes delta excluding overheads (app data only)
2016-02-03T00-03-26: app_stoc = server to client bytes delta excluding overheads (app data only)
2016-02-03T00-03-26: loss = number of packets lost. Can indicate lags.  Some node on the network is dropping packets or taking to long and we have to resend them.
2016-02-03T00-03-26: sent = number of packets sent. Spikes can indicate lag.
2016-02-03T00-03-26: ping = how long it takes for a packet to get back and forth. Spikes can indicate lag.
2016-02-03T00-03-26: variance = how much the ping is changing from avg ping. Spikes can indicate lag.
2016-02-03T00-03-26: reliable delayed = This occurs when we drop reliable packets from sending this frame because we are sending to much data. Unreliable are more likely to be dropped than reliable.
2016-02-03T00-03-26: unreliable delayed = This occurs when we drop unreliable packets from sending this frame because we are sending to much data.
2016-02-03T00-03-26: app update delayed = This occurs when the app is taking to long to run code caused by network packets (ie CPU) and packets are delayed until the next frame
2016-02-03T00-03-26: Time spent in critical section (frame) = This is the time the network thread is blocking the main thread from doing anything.
2016-02-03T00-03-26: [time], [address], [incoming], [outgoing], [app_ctos], [app_stoc], [loss], [sent], [ping], [variance], [reliable delayed], [unreliable delayed], [app update delayed], [Time spent in critical section (frame)]
772,X.X.X.X,82,98,0,0,0,2,442,101,0,0,0,0
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121147,X.X.X.X,88349,10358,5317,450,0,236,41,4,0,0,6,0
131148,X.X.X.X,104122,11359,11575,449,0,255,41,3,0,0,14,0
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221199,X.X.X.X,288164,75156,32023,6018,0,572,41,3,0,0,16,0
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281229,X.X.X.X,537884,135436,33592,5938,0,814,41,3,0,0,17,0
291231,X.X.X.X,586267,145363,41279,5851,0,851,41,4,0,0,17,0
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311247,X.X.X.X,678898,164684,48712,6046,0,917,41,4,0,0,17,0
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391280,X.X.X.X,1054846,244874,40833,6536,0,1254,41,4,0,0,17,0
401282,X.X.X.X,1099907,255364,37477,6102,0,1292,41,3,0,0,17,0
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471320,X.X.X.X,1398252,314100,48721,5618,0,1486,41,4,0,0,18,0
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641397,X.X.X.X,2081938,475108,34044,6216,0,2127,41,4,0,0,18,0
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671406,X.X.X.X,2210144,504056,48221,6143,0,2235,41,4,0,0,18,0
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921609,X.X.X.X,3269916,732226,57685,6271,0,3213,41,3,0,0,18,0
931618,X.X.X.X,3325903,743683,48359,6869,0,3276,41,4,0,0,18,0
941622,X.X.X.X,3379404,754373,45997,6328,0,3329,41,4,0,0,18,0
951625,X.X.X.X,3431741,764697,45240,6116,0,3372,41,4,0,0,18,0
961632,X.X.X.X,3466054,774627,27537,5944,0,3409,41,4,0,0,18,0
971638,X.X.X.X,3497474,783218,25938,5205,0,3437,41,4,0,0,18,0
981643,X.X.X.X,3547926,793326,42123,5841,0,3474,41,4,0,0,18,0
991647,X.X.X.X,3584079,802898,30049,5822,0,3516,41,4,0,0,18,0
1001649,X.X.X.X,3629915,813569,38671,6473,0,3560,40,3,0,0,18,0
1011652,X.X.X.X,3662590,821194,27760,4761,0,3602,40,3,0,0,18,0
1021657,X.X.X.X,3713284,829689,45165,5079,0,3641,40,4,0,0,18,0
1031667,X.X.X.X,3762352,840137,42583,6356,1,3681,41,4,0,0,18,0
1041677,X.X.X.X,3828910,852326,58482,7343,1,3752,41,4,0,0,18,0
1051687,X.X.X.X,3867990,862260,32123,5938,1,3791,41,3,0,0,18,0
1061689,X.X.X.X,3901436,869253,29063,4183,1,3819,41,3,0,0,19,0
1071691,X.X.X.X,3901742,872401,0,2432,7,3834,41,3,0,0,19,0
2016-02-03T00-21-22: Memory Allocations
 Current Allocations = 0
 Total Allocations = 210354
 Max Allocations = 89
 Out of Pool Allocations = 3282
 Out of Pool dealloc = 3282

2016-02-03T00-21-22: LogOut_File: : logfile stopped

 

 

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Re: Critical errors while playing

Hi Axladaki13,

 

Thanks for posting your logs and MTRs. What I find odd is that there's packet loss and high ping from the very first hop which is either from your PC to router or modem to network depending how you're connected. This would indicate an issue at the local end. There may be other issues further along the route but without having a reliable initial connection it's hard to tell.

Are you connecting via wireless when you ran this test by any chance?


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Re: Critical errors while playing

No, so what i have to do?

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Re: Critical errors while playing

Hi Axladaki13,

 

Thanks for letting me know you're not using wireless. Could you now try the hub in modem mode with a PC in safe mode with networking. This will narrow down the potential causes by ruling out other devices on the network, background software on your PC and the hubs router functions.


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Re: Critical errors while playing

i already tried this with the riots tech support but i did it

again its the same nothing changes!!the problem remains the same

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