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butchydutchy
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Counter Strike GO - Constant High ping 100+ Hardwired with only one device on Router

Does anyone else have really bad ping and rubber banding to csgo servers.. ?

it only seems to be in this game that its really bad. i play with friends who are on BT infinity and they have no lag and good ping. so that eliminates the excuse virgin keep blaming the servers..

I have phoned the support team about 5 times now there English is terrible. they always try to say everything is fine there side but its clearly not. and the way they do tests its shocking they come on your pc remotely do a speed test and when the ping is fine in the speed test they assume everything is great on there end.

they also do a ping test in command prompt and they have no clue what there doing screen shot bellow shows how terrible they are.. 

 

http://prntscr.com/fw5oug

Look how hes spelt the domain name wrong an not to mention i told them pinging there website has nothing to do with my connection to there game servers so its pointless

anyway this has happened over 5 phone calls and its been the same everytime they say we will change some channel setting our end and it will fix your issue yet everyday its still terrible

Im glad they have already cancelled my contract due to selling me a package without room to install a phone line 

Should i refuse to pay my bill and change isp
 

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butchydutchy
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Re: Counter Strike GO - Constant High ping 100+ Hardwired with only one device on Router

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butchydutchy
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Re: Counter Strike GO - Constant High ping 100+ Hardwired with only one device on Router

C:\Users\butchydutchy>tracert 146.66.152.253

Tracing route to 146-66-152-253.valve.net [146.66.152.253]
over a maximum of 30 hops:

1.    3 ms 2 ms 5 ms [192.168.0.1]
2.    17 ms 11 ms 19 ms [10.42.240.1]
3.    24 ms 17 ms 86 ms [pres-core-2b-xe-133-0.network.virginmedia.net [213.104.74.157]
4.    32 ms 21 ms 17 ms [pres-core-2a-ae1-0.network.virginmedia.net [213.105.159.201]
5. * * * Request timed out.
6.    28 ms 54 ms 37 ms [tele-ic-8-ae5-0.network.virginmedia.net [62.252.224.94]
7.    66 ms 89 ms 37 ms [m398-mp2.cvx3-a.ltn.dial.ntli.net [213.104.85.142]
8.    54 ms 81 ms 46 ms [unknown.hwng.net [209.197.0.39]
9.    45 ms 46 ms 42 ms [unknown.hwng.net [69.16.177.213]
10.   131 ms 86 ms 129 ms [amslux-2.bg1b.lux.valve.net [155.133.248.245]
11. * * * Request timed out.
12.   171 ms 106 ms 99 ms [146-66-152-253.valve.net [146.66.152.253]

Trace complete.

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Forum Team
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Re: Counter Strike GO - Constant High ping 100+ Hardwired with only one device on Router

Hey butchydutchy,

Thanks for posting and a big welcome to the community Smiley Very Happy

Really sorry for the problems you're having and for the lack of support you've received so far. Can I ask if you have the same issues when you're connected in Modem Mode?

Please get back to us so we can investigate further.

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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butchydutchy
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Re: Counter Strike GO - Constant High ping 100+ Hardwired with only one device on Router

Hi heather sorry for late reply been kinda busy 

I was sent a new Super Hub 3 it fixed my problem for almost 3 weeks now am back to very bad latency spikes very high jitter 

I really need this fixing..

check out the graphs below for what im experiencing 


2hosted-by.i3d.net.png

 

 

hosted-by.i3d.net.png

 

 

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butchydutchy
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Message 6 of 10
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Re: Counter Strike GO - Constant High ping 100+ Hardwired with only one device on Router

Here are a few screen shots from my mobile testing also 


IMG_2216.PNG

 

 

IMG_2215.PNG

 

 I have tried the Router in modem mode and i dont see much difference if you would like me to to supply graphs for modem mode just let me know cheers.

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whoscallum
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Message 7 of 10
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Re: Counter Strike GO - Constant High ping 100+ Hardwired with only one device on Router

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butchydutchy
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Message 8 of 10
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Re: Counter Strike GO - Constant High ping 100+ Hardwired with only one device on Router

Is there any solutions for me or do i need to just change isp ?
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butchydutchy
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Message 9 of 10
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Re: Counter Strike GO - Constant High ping 100+ Hardwired with only one device on Router

is my modem running old firmware ?? 


version.png

 

 

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starsky135
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Message 10 of 10
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Re: Counter Strike GO - Constant High ping 100+ Hardwired with only one device on Router

Valve have pretty bad servers in the UK by the looks of it. I can sometimes get 50ms on CS:GO and about 8ms on Overwatch.

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