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ryanyates8
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Constant ping spikes

Me and my friends have been experiencing ping spikes while online gaming?
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ryanyates8
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Constant ping spikes again!!!

I complained about this last week and still haven't got back to me with the reason 😡😡. I'm wired on my Xbox and supposed to be receiving 100mb which I'm not?
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Superuser
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Re: Constant ping spikes again!!!

Please don't post multiple threads for the same issue, it just confuses things and delays responses rather than speeding them up.

I have merged your two threads.

Forum staff response times are usually up to a week and as it has been a week since your original post, perhaps the @ModTeam could get somebody to respond on this thread.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

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Forum Team
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Re: Constant ping spikes again!!!

Hi ryanyates8,

Sorry for your (and your friend's) poor gaming experience. 

To be honest it's not unusual to see increased latency when gaming and there could be any number of contributing factors.

So that we have a clearer picture of what's happening I hope you don't mind me asking a couple of questions:

  • What is your average ping and how high are these spiking?
  • How often does this happen?
  • Is this a gaming only issue or are other forms of Internet usage affected?
  • How are you testing your speeds, and at which times of day?

Please run a couple of speed tests via speedtest.net and post the results on here.

It would also help us if you could set up a BQM (you'll need to enable ICMP pings on the Hub first) so that we can hopefully identify what's happening.

Looking forward to your reply so we can help with this Smiley Happy


Jen
Forum Team



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ryanyates8
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Re: Constant ping spikes again!!!

Hi,
My average ping usually varies to about 10-30 but spikes up to 400 max during 4pm- 10pm. Also my download speed isn't great considering I'm supposed to be recieving 100mb

http://www.speedtest.net/my-result/i/1780403584

http://www.speedtest.net/my-result/i/1780404806

http://www.speedtest.net/my-result/i/1780406271
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Forum Team
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Re: Constant ping spikes again!!!

Hi ryanyates8,

Thanks very much for the update.

The timing of the increased ping times does fit in with the reduced capacity levels at peak times. This is already under investigation, fault ref: F003981025, and some work has already been completed though a little further attention is required (to complete the network upgrade).

We shall keep you notified of any updates about this issue and please read my PM (purple envelope icon, top right of page) which outlines your credit options relating to this.

Kind wishes,


Jen
Forum Team



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Coraa
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Re: Constant ping spikes

Hello, 

I have been encountering the same problem. But for me it is not only when I'm playing. It is constant ping, especially after lunch. Sometimes is working perfectly but other times it is just a complete disaster ( and it has been happening for quite some time now... and I've just installed the router one month ago). I thought it's because of the signal so I bought another router which I have connected to the other one that VM gave me from downstairs and connected cable to it. The first day it worked flawless, but then again...BOOM, ping went crazy again for some days now.  Not to mention that my speed is 100mbs. There are some pictures of some test I've ran on different stuff: 

http://prntscr.com/coa5eq - League Game ping

http://prntscr.com/coa7st - YouTube ping

http://prntscr.com/coa8f8 - Trace League of Legends Game's Server

http://prntscr.com/coa938 - this one is the response from the router, which seems quite okay, but it's irrelevant since i have ping everywhere.

Anyone knows any solution to this? ... 

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Forum Team (Retired) Adam_L
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Message 8 of 8
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Re: Constant ping spikes

Hi Coraa, 

 

Thanks for the post! I am sorry to hear about your issues with your constant ping spikes, this must be annoying for you so apologies for any troubles.

 

I have tested things from here and I noticed that there's been a few time outs inside the Hubs logs since the last reboot, I would like to get this investigated a little further by one of our engineers. 

 

I will send you a PM (Purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll ensure this all gets booked and secured for you.

 

Take care, 

Thanks, 

Adam.


Tech fan? Have you read our Digital life blog yet? Check it out


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