Please don't post multiple threads for the same issue, it just confuses things and delays responses rather than speeding them up.
I have merged your two threads.
Forum staff response times are usually up to a week and as it has been a week since your original post, perhaps the @ModTeam could get somebody to respond on this thread.
Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong If my answer solves your problem please mark it as helpful as it may help others My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
The timing of the increased ping times does fit in with the reduced capacity levels at peak times. This is already under investigation, fault ref: F003981025, and some work has already been completed though a little further attention is required (to complete the network upgrade).
We shall keep you notified of any updates about this issue and please read my PM (purple envelope icon, top right of page) which outlines your credit options relating to this.
I have been encountering the same problem. But for me it is not only when I'm playing. It is constant ping, especially after lunch. Sometimes is working perfectly but other times it is just a complete disaster ( and it has been happening for quite some time now... and I've just installed the router one month ago). I thought it's because of the signal so I bought another router which I have connected to the other one that VM gave me from downstairs and connected cable to it. The first day it worked flawless, but then again...BOOM, ping went crazy again for some days now. Not to mention that my speed is 100mbs. There are some pictures of some test I've ran on different stuff:
Thanks for the post! I am sorry to hear about your issues with your constant ping spikes, this must be annoying for you so apologies for any troubles.
I have tested things from here and I noticed that there's been a few time outs inside the Hubs logs since the last reboot, I would like to get this investigated a little further by one of our engineers.
I will send you a PM (Purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll ensure this all gets booked and secured for you.
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