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cl1br
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Constant ping spikes for months

As title, speed always fine, but constant ping spikes/disconnects 24/7.

BQM

Upstream/downstream

Virgin pls -____-

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Superuser
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Re: Constant ping spikes for months

Options:

1. Reboot as often as you need. Every few days to two weeks is usual when running a SH1 in router mode.

2. Run the SH1 in modem mode and attach a 3rd party router. The ramping latency will not occur.

3. Ask for a SH2/2ac hub to replace your SH1. Only the SH1 has this issue. Then you won't need to reboot ever again.

p.s. Your power levels and SNR are well within specs, although it would be safer if your downstream power was a few dBmV higher. Though this is not the cause of your current issue. Just a hint for your next tech service.


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legacy1
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Re: Constant ping spikes for months

Reboot your super hub router mode if you want your ping to be stable over a long time use modem mode.

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Superuser
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Re: Constant ping spikes for months

Options:

1. Reboot as often as you need. Every few days to two weeks is usual when running a SH1 in router mode.

2. Run the SH1 in modem mode and attach a 3rd party router. The ramping latency will not occur.

3. Ask for a SH2/2ac hub to replace your SH1. Only the SH1 has this issue. Then you won't need to reboot ever again.

p.s. Your power levels and SNR are well within specs, although it would be safer if your downstream power was a few dBmV higher. Though this is not the cause of your current issue. Just a hint for your next tech service.

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cl1br
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Re: Constant ping spikes for months

Thanks both - will contact re getting a newer hub, and probably switch to modem when that's inevitably naff too. Unfortunately rebooting basically does nothing to fix.
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Superuser
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Re: Constant ping spikes for months


cl1br wrote:
Thanks both - will contact re getting a newer hub, and probably switch to modem when that's inevitably naff too. Unfortunately rebooting basically does nothing to fix.

A Superhub 2 or 2ac will look significantly different than your BQM. Like this in router mode:

C606db5c9588f8073eeb86b999af7a42-09-05-2016

And with a lot less yellow spikes in modem mode.

Note the flat green minimum latency. That's what your SH1 BQM should look like if you didn't have the issue.

 

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legacy1
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Re: Constant ping spikes for months


MUD_Wizard wrote:

Note the flat green minimum latency. That's what your SH1 BQM should look like if you didn't have the issue.

 

That used to be the saying.....but its a little more

as you can see the green here is not flat but its not a problem

http://www.thinkbroadband.com/ping/share/4bc6492cfbdf962795075e4770c58982-01-05-2016.html

Just like the Maximum Latency shows the highest out of 100 pings the Minimum Latency shows the lowest so you don't want either to be far part but and you don't want your Average Latency to be as high as the Maximum Latency if they are far part but thats not to say if your Minimum Latency was the same as your Maximum Latency which would be ideal. So something like that.


 

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cl1br
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Re: Constant ping spikes for months

So I got a router for like £18, put the superhub in modem mode... here's a before-and-after pic.

vmbeforeafter.png

Sooo much better. Cheers.