Welcome to our forum, I am sorry you are having a few problems with lag. The actual connection looks good however we have an area issue with intermittent noise on the upstreams, this may cause you a few lost packets or lag at times. Our engineers are aware ref F004479755 and we are doing our best to fix. The estimated fix is 13/06/2016. Please ask us for an update any time.
I'm having another problem still. After recent failure and switching to your newest hub I am constantly having very short connection loses. It happens every 30 seconds for 1-2 seconds and after that the connection resumes. This is very irritating in most online games where constant connection is a must. What can I or you do to fix it?
Thanks for getting back in touch, I am sorry to see that you have continued to have trouble with your connection.
I have taken a look and it seems there are a few things going on.
Firstly it seems you are affected by fault ref F004880139 for slow speeds at peak times. The current review date for this is 19/07/2017. I do not have a lot of information on this fault currently. Please give this thread a bump closer to the time and we will get an update for you.
Secondly it seems there is a new fault raised for SNR and FECS ref F005182638. I do not yet have a review date for this as it was only raised this morning but i will keep an eye on this fault and let you know as soon as I know more.
Yellow is maximum latency. Top is HUB3, bottom is SH2AC- Same line. HUB3 has a firmware issue that is as yet unresolved- Im sure it will be some time going forward but ATM if your gaming and want lower latency, HUB3 is worse.