Over the last 6-10 months there have been constant spikes in my ping, it goes from 15-20 to around 150 with excessive packet loss no matter which game I play, or even if I'm only using VOIP. I'm not sure why I get this as my Internet has been supposedly tested and I've been told it's 'working fine' when it's clearly not.
I would be grateful if anyone else has any insight to my problem,
Thanks for posting and a big welcome to the community
Sorry to hear about the connection problems you're experiencing. I think legacy1 was referencing to the specific issues with your VOIP, these can be tricky and often using a 3rd party router helps as you can access advanced configuration tools. Modem Mode is a good place to start with our diagnostics.
Hope to hear back from you soon,
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