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Registered: ‎17-12-2012
Message 1 of 6 (189 Views)

Constant Lagging Issues

For the last couple of weeks I have been experiencing lagging issues playing games such as COD MWR and Rocket League on the PS4, especially in the evenings.

I have in the last month just recently moved to the vivid gamer package. Has there been issues with this package? Not ever had anything like this before.
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Superfast
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Registered: ‎04-02-2015
Message 2 of 6 (175 Views)

Re: Constant Lagging Issues

maybe your issue is due to this thread.

http://community.virginmedia.com/t5/Gaming-Support/Hub-3-Compal-CH7465-LG-TG2492LG-and-CGNV4-Latency...




Offline System Update Diagnostic Tool on Xbox One: http://bit.ly/1e8bSs3
Network ports used by Xbox Live on Xbox One: http://bit.ly/1dCNLm0
xBox Support: http://bit.ly/1lE2QrK
Xbox One operating system versions and system updates: http://bit.ly/1NiJS1j

www.twitch.tv/familycreations

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Registered: ‎17-12-2012
Message 3 of 6 (145 Views)

Re: Constant Lagging Issues

I'm still on the hub 2, so I don't think that affects me.
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Registered: 2 weeks ago
Message 4 of 6 (131 Views)

Re: Constant Lagging Issues

How are you connected to the hub? Are you wired or using wifi?

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Registered: ‎17-12-2012
Message 5 of 6 (92 Views)

Re: Constant Lagging Issues

Wired.

Now starting to find wireless devices are dropping out.

Phoned up and was told there was nothing wrong, changed the wireless channel and sent me on my way.

If this continues I may look for another isp.
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Forum Team
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Registered: ‎07-04-2015
Message 6 of 6 (43 Views)

Re: Constant Lagging Issues

Afternoon Hungryjedi,

 

Welcome to the community and thanks for posting. Sorry to read you are having an issue with the connection.

 

From checking your line, the Modem SNR for downstream is too low at 31 dB and the upstream is high at 52 dBmV. For this I would like to book an engineer appointment to check this over and have sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

 

Hope to hear from you soon

Sam


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