When Youtube or Netflix is being used on our iPad I get a constant ping of 400-1000ms. Unacceptable for what's supposed to be 100mb broadband. I have tried using Wifi, an Ethernet cable directly into the Superhub router and resorted to trying another more expensive 3rd Party Wireless Router none of which have made a difference.
Re: Constant High Ping When Netflix/Youtube in use
Sorry to hear you're getting high ping. Does this only happen when streaming from Netflix and Youtube or does it happen at any time? If this is happening with a 3rd party router then it won't be down to the hubs wireless.
I've checked your connection and can see that your upstream power levels are too high and will need a technician to fix. I've just sent you a private message to arrange the best time for this.
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