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Fishpan
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Consistent packet loss - ideas?

Hi all,

Have been getting consistent packet loss for the past week, though the amount is not significant, I would like to have it looked into as I cannot see anyone else with the exact same issue.

Consistent packet loss - resync around 5PM.Consistent packet loss - resync around 5PM.

Thanks

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Superuser
Superuser
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Message 2 of 7
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Re: Consistent packet loss - ideas?

can you post your upstream, downstream and network logs from the hub?

 


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Fishpan
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Re: Consistent packet loss - ideas?

Using Superhub 3.0 by the way. 

Network logsNetwork logsDS US SNR & Power levelsDS US SNR & Power levels

Thanks

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Superuser
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Message 4 of 7
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Re: Consistent packet loss - ideas?

That looks odd. Im going to ask some other SU's for a hand because Ive never seen 3 upstream channels before...

 


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Superuser
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Message 5 of 7
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Re: Consistent packet loss - ideas?

Sorry I haven't come back to you before now. Ive flagged your post for staff to run some diagnostics, as I reckon you need an engineer out.

 


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Forum Team
Forum Team
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Re: Consistent packet loss - ideas?

Hi Fishpan,

 

Welcome to the Community!

 

Sorry to hear your having connection trouble.

 

I've run a diagnostic for you and there's an issue with your signal levels. We'll need to send a technician out to adjust this for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Catch you soon! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Fishpan
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Message 7 of 7
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Re: Consistent packet loss - ideas?

Thanks for the help - hopefully can get this sorted out. 

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