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zira
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Connection problems with Overwatch

Hi there i have been playing overwatch from the start of the game and its slowly got worse by my connection so i contacted the blizzard support and they told me to come here cause they cannot help with situation here is my traceroute

Best regards  

Adam.

TRACEROUTE:
traceroute to *****************, 15 hops max, 60 byte packets
1 5.42.188.6 (5.42.188.6) 0.689 ms 1.230 ms 1.303 ms
2 Blizzard (Blizzard) 1.331 ms 1.383 ms 1.458 ms
3 37.244.9.100 (37.244.9.100) 1.190 ms 1.205 ms 1.210 ms
4 24.105.31.36 (24.105.31.36) 11.589 ms 11.691 ms 12.290 ms
5 37.244.10.32 (37.244.10.32) 12.747 ms 13.316 ms 13.377 ms
6 80.249.209.253 (80.249.209.253) 11.446 ms 11.151 ms 11.120 ms
7 * * *
8 renf-core-2a-ae5-0.network.virginmedia.net (62.254.84.46) 34.908 ms 34.899 ms 34.891 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *


21/07/2016 17:28:47 UTC
--------------------

TRACEROUTE:
traceroute to *******************), 15 hops max, 60 byte packets
1 5.42.168.5 (5.42.168.5) 0.792 ms 1.024 ms 1.131 ms
2 Blizzard (Blizzard) 1.244 ms 1.391 ms 1.395 ms
3 37.244.10.100 (37.244.10.100) 1.020 ms 1.091 ms 1.117 ms
4 37.244.10.32 (37.244.10.32) 1.008 ms 2.449 ms 2.456 ms
5 80.249.209.253 (80.249.209.253) 1.004 ms 1.008 ms 1.007 ms
6 * * *
7 renf-core-2a-ae5-0.network.virginmedia.net (62.254.84.46) 24.555 ms 24.557 ms 24.552 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *


21/07/2016 17:28:47 UTC
--------------------

PING:
PING ********************* 56(84) bytes of data.

--- ************** ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

 

21/07/2016 17:28:47 UTC
--------------------

PING:
PING *************** 56(84) bytes of data.

--- **************** ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

 

21/07/2016 17:28:47 UTC
--------------------

MTR:
Start: Thu Jul 21 17:28:47 2016
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1.|-- 5.42.188.6 0.0% 10 0.6 1.0 0.6 1.7 0.0
2.|-- Blizzard 0.0% 10 1.0 1.3 0.9 1.8 0.0
3.|-- 37.244.9.100 0.0% 10 1.1 1.1 0.9 1.6 0.0
4.|-- 24.105.31.36 0.0% 10 11.1 12.1 11.1 12.9 0.5
5.|-- 37.244.10.32 0.0% 10 11.2 11.6 11.1 12.7 0.3
6.|-- 80.249.209.253 0.0% 10 11.2 11.2 10.9 11.5 0.0
7.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
8.|-- renf-core-2a-ae5-0.network.virginmedia.net 0.0% 10 34.9 35.3 34.9 36.1 0.0
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


21/07/2016 17:28:47 UTC
--------------------

MTR:
Start: Thu Jul 21 17:28:47 2016
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1.|-- 5.42.168.5 0.0% 10 0.5 0.6 0.5 0.8 0.0
2.|-- Blizzard 0.0% 10 1.3 1.3 1.2 1.6 0.0
3.|-- 37.244.10.100 0.0% 10 1.9 2.1 1.1 3.6 0.6
4.|-- 37.244.10.32 0.0% 10 1.1 1.9 1.0 3.0 0.3
5.|-- 80.249.209.253 0.0% 10 1.0 1.4 0.9 1.9 0.0
6.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7.|-- renf-core-2a-ae5-0.network.virginmedia.net 0.0% 10 24.8 25.2 24.6 28.5 1.2
8.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


21/07/2016 17:28:47 UTC
--------------------

 

 

 

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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wonkotsane
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Message 2 of 9
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Re: Connection problems with Overwatch

Blizzard aren't going to be able to tracert to your computer, that would be a security risk. All the tracert tells us is that you're in Renfrewshire. If you ping Blizzard's servers what response times do you get? If you're getting latency then a tracert from your side might pinpoint the hop where it goes up but chances are you're going to need Virgin to identify it for you.

I'm assuming that you have been getting this issue for a period of time and that you've ruled out contention already. Can you post the results of a ping and a tracert to Blizzard's servers?

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zira
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Re: Connection problems with Overwatch

well im really bad with all this stuff all i know is a game master told me it was virgin media that was causing my issue in lag

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wonkotsane
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Re: Connection problems with Overwatch

Sorry, I assumed you were au fait with this type of thing. Follow these instructions:

Open a command prompt by running "cmd". You will get a window with a black background and white text. It'll have some copyright information and then (depending on Windows version) something like "C:\Users\Zira" or whatever username you have for Windows. At the command prompt, type in "ping 185.60.112.157" and press enter. You should get something like this ...

Pinging 185.60.112.157 with 32 bytes of data:
Reply from 185.60.112.157: bytes=32 time=42ms TTL=248
Reply from 185.60.112.157: bytes=32 time=38ms TTL=248
Reply from 185.60.112.157: bytes=32 time=46ms TTL=248
Reply from 185.60.112.157: bytes=32 time=81ms TTL=248

Ping statistics for 185.60.112.157:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 38ms, Maximum = 81ms, Average = 51ms

Now type "tracert 185.60.112.157" and press enter. You should get something like ...

 

Tracing route to 185.60.112.157 over a maximum of 30 hops

1 12 ms 7 ms 13 ms 192.168.0.1
2 21 ms 15 ms 14 ms cpc1-telf12-2-0-gw.16-1.cable.virginm.net [82.37.150.1]
3 19 ms 29 ms 70 ms wolv-core-2a-ae8-620.network.virginmedia.net [80.3.145.97]
4 * * * Request timed out.
5 123 ms 55 ms 156 ms ams2-ic-1-ae0-0.network.virginmedia.net [62.253.188.158]
6 93 ms 151 ms 56 ms 80.249.208.83
7 74 ms 72 ms 38 ms 37.244.10.33
8 38 ms 37 ms 40 ms 185.60.112.157

Trace complete.

What the ping does is send a packet of data to Blizzard's Overwatch Europe server and time how long it takes to get there. For me it's an average of 51ms which is reasonable for this time of night. The tracert does something similar but times how long it takes to get that packet of data to each step between you and the server. You can see that when you do the tracert you can see more information than Blizzard can. I get a response for all but one hop which is the one between the core switch in Wolverhampton and the one in Amsterdam which may be a Virgin WAN router as I know Virgin have their own pipe between England and Amsterdam.

You can see in the tracert that there is a relatively long wait at Amsterdam but that doesn't necessarily mean there's a problem because the delay could be in resolving the hostname (turning the IP address 62.253.188.158 into ams2-ic-1-ae0-0.network.virginmedia.net). To check that run tracert -d 185.60.112.157.

Tracing route to 185.60.112.157 over a maximum of 30 hops

1 7 ms 5 ms 4 ms 192.168.0.1
2 20 ms 24 ms 12 ms 82.37.150.1
3 17 ms 22 ms 15 ms 80.3.145.97
4 * * * Request timed out.
5 40 ms 37 ms 39 ms 62.253.188.158
6 49 ms 73 ms 41 ms 80.249.208.83
7 36 ms 43 ms 37 ms 37.244.10.33
8 63 ms 45 ms 46 ms 185.60.112.157

Running the tracert more than once shows some varying response times at the Amsterdam switch and at 37.244.10.33 which is a Blizzard server in Germany.

If you can do the ping and the last tracert a few times and post the results here that would be useful.

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scale257
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Re: Connection problems with Overwatch

Not wanting to take over someone else's topic, but I'm having similar lag spike issues with Overwatch.

Pinging 185.60.112.157 with 32 bytes of data:
Reply from 185.60.112.157: bytes=32 time=331ms TTL=248
Reply from 185.60.112.157: bytes=32 time=27ms TTL=248
Reply from 185.60.112.157: bytes=32 time=27ms TTL=248
Reply from 185.60.112.157: bytes=32 time=160ms TTL=248

Ping statistics for 185.60.112.157:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 27ms, Maximum = 331ms, Average = 136ms

------------------------------------------------------------------------------------------------------

Tracing route to 185.60.112.157 over a maximum of 30 hops

1 * * * Request timed out.
2 11 ms 16 ms 15 ms bagu-core-2a-xe-205-0.network.virginmedi
2.255.7.233]
3 * * * Request timed out.
4 * * * Request timed out.
5 40 ms 32 ms 31 ms ams2-ic-1-ae0-0.network.virginmedia.net
188.158]
6 201 ms 31 ms 33 ms 80.249.208.83
7 34 ms 34 ms 32 ms 37.244.10.35
8 69 ms 38 ms 31 ms 37.244.10.103
9 35 ms 28 ms 28 ms 185.60.112.157

Tracing route to 185.60.112.157 over a maximum of 30 hops

1 * * * Request timed out.
2 11 ms 16 ms 15 ms bagu-core-2a-xe-205-0.network.virginmedi
2.255.7.233]
3 * * * Request timed out.
4 * * * Request timed out.
5 40 ms 32 ms 31 ms ams2-ic-1-ae0-0.network.virginmedia.net
188.158]
6 201 ms 31 ms 33 ms 80.249.208.83
7 34 ms 34 ms 32 ms 37.244.10.35
8 69 ms 38 ms 31 ms 37.244.10.103
9 35 ms 28 ms 28 ms 185.60.112.157

----------------------------------------------------------------------------------------------------------

Tracing route to 185.60.112.157 over a maximum of 30 hops

1 * * * Request timed out.
2 10 ms 19 ms 26 ms 62.255.7.233
3 * * * Request timed out.
4 * * * Request timed out.
5 92 ms 246 ms 33 ms 62.253.188.158
6 32 ms 31 ms 33 ms 80.249.208.83
7 134 ms 32 ms 33 ms 37.244.10.35
8 31 ms 31 ms 32 ms 37.244.10.103
9 32 ms 30 ms 31 ms 185.60.112.157

Trace complete.

Tracing route to 185.60.112.157 over a maximum of 30 hops

1 * * * Request timed out.
2 10 ms 19 ms 26 ms 62.255.7.233
3 * * * Request timed out.
4 * * * Request timed out.
5 92 ms 246 ms 33 ms 62.253.188.158
6 32 ms 31 ms 33 ms 80.249.208.83
7 134 ms 32 ms 33 ms 37.244.10.35
8 31 ms 31 ms 32 ms 37.244.10.103
9 32 ms 30 ms 31 ms 185.60.112.157

Trace complete.

 

The ping in game ranges from 40 to 1k+

Hopefully you can help =S

 

 

 

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wonkotsane
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Re: Connection problems with Overwatch

With so few traces to go on it's difficult to be certain but it looks like it may be the Amsterdam hop that's the culprit. I'm doing some traces myself at the moment on a loop to see if it's consistent.
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Aurron
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Re: Connection problems with Overwatch

I'm having some really bad problems with Overwatch only too, i play other blizzard games and get no problems what so ever!

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert 185.60.112.157

Tracing route to 185.60.112.157 over a maximum of 30 hops

1 * * * Request timed out.
2 9 ms 20 ms 12 ms midd-core-2a-xe-103-0.network.virginmedia.net [6
2.254.64.221]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 32 ms 32 ms 33 ms ams2-ic-1-ae0-0.network.virginmedia.net [62.253.
188.158]
7 34 ms 34 ms 35 ms 80.249.208.83
8 36 ms 36 ms 35 ms 37.244.10.35
9 68 ms 34 ms 34 ms 37.244.10.103
10 34 ms 33 ms 33 ms 185.60.112.157

Trace complete.

C:\Windows\system32>tracert 185.60.112.157

Tracing route to 185.60.112.157 over a maximum of 30 hops

1 * * * Request timed out.
2 10 ms 10 ms 11 ms midd-core-2a-xe-103-0.network.virginmedia.net [6
2.254.64.221]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 33 ms 34 ms 45 ms ams2-ic-1-ae0-0.network.virginmedia.net [62.253.
188.158]
7 36 ms 36 ms 39 ms 80.249.208.83
8 38 ms 42 ms 49 ms 37.244.10.35
9 52 ms 36 ms 39 ms 37.244.10.103
10 40 ms 35 ms 33 ms 185.60.112.157

Trace complete.

C:\Windows\system32>ping 185.60.112.157

Pinging 185.60.112.157 with 32 bytes of data:
Reply from 185.60.112.157: bytes=32 time=32ms TTL=248
Reply from 185.60.112.157: bytes=32 time=475ms TTL=248
Reply from 185.60.112.157: bytes=32 time=32ms TTL=248
Reply from 185.60.112.157: bytes=32 time=33ms TTL=248

Ping statistics for 185.60.112.157:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 32ms, Maximum = 475ms, Average = 143ms

Can anyone see anything here?

Ran multiple tracert's and pings!

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\James>ping 185.60.112.157

Pinging 185.60.112.157 with 32 bytes of data:
Reply from 185.60.112.157: bytes=32 time=33ms TTL=248
Reply from 185.60.112.157: bytes=32 time=32ms TTL=248
Reply from 185.60.112.157: bytes=32 time=33ms TTL=248
Reply from 185.60.112.157: bytes=32 time=33ms TTL=248

Ping statistics for 185.60.112.157:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 32ms, Maximum = 33ms, Average = 32ms

C:\Users\James>tracert 185.60.112.157

Tracing route to 185.60.112.157 over a maximum of 30 hops

1 * * * Request timed out.
2 9 ms 12 ms 12 ms midd-core-2a-xe-103-0.network.virginmedia.net [6
2.254.64.221]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 62 ms 38 ms 37 ms ams2-ic-1-ae0-0.network.virginmedia.net [62.253.
188.158]
7 39 ms 41 ms 40 ms 80.249.208.83
8 43 ms 40 ms 43 ms 37.244.10.35
9 250 ms 40 ms 39 ms 37.244.10.103
10 37 ms 32 ms 33 ms 185.60.112.157

Trace complete.

 

Please can anyone help, it's driving me insane and i can't play competetive!

 

I've highlighted some spikes i see, but I don't know what they mean.

 

Regards

 

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wonkotsane
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Message 8 of 9
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Re: Connection problems with Overwatch

I did a load of traces last night and there was nothing conclusive, just occasional high latency in Amsterdam and Germany. Looking on forums people are suggesting there is a server in London but the Blizzard website only lists a German server in Europe. Can someone with a case open with Blizzard clarify this?

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Aurron
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Re: Connection problems with Overwatch

Just opened these ports in the SH settings, played 3 games, not a single lag, will probably be playign competetive tonight.

if I get no spikes and this is indeed a fix I will be suprised though!

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