After recent failure and switching to your newest hub I am constantly having very short and consistent connection loses. It happens every 30 seconds for 1-2 seconds and after that the connection resumes. This is very irritating in most online games where constant connection is a must. What can I or you do to fix it?
Sorry about your recent connection issues though I think I've located the cause. Fault ref: F005182638 has been raised due to issues with low SNR (signal to noise ratio) and FEC's (forward error corrections) on the network.
A network Technician has been assigned to investigate and I'll check back daily for updates for you. (If I forget feel free to post a prompt).
Once the fault is resolved your connection should stabilise. If it doesn't we'll look into this again for you, but we need to know the fault is resolved first.
I also replaced the router back to the old HUB2.0 and that did the trick for gaming online, no more lags. Apparently, current Virgin HUB3.0 loses way more data packets than 2.0... Do you know when HUB3.0 issues are going to be resolved?