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Fw7
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Connection issues

I have been having connectivity issues with Fifa 17. Most games I freeze or disconnect especially in weekend leagues.

I use the super hub 3 and have tried almost everything to try and fix the problem
.port forwarding
.dmz
.Static ip
.console reset
.hub reset
.wired
.new router

I phoned ea and did a uo trace which identified many unknown hosts with no statistics and i was guaranteed that it wasnt a problem at there end
Any help?
.
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Re: Connection issues

Hi Fw7,

 

Welcome to the community and thanks for posting.

 

My apologies that you are having issues when you play Fifa 17. I can imagine how annoying this must be.

 

I appreciate all the checks you have completed so far, but too no avail. Looking at your connection, there is currently a fault reported which is causing loss of service. The reference number is F004946411 and has a review date of later today. 

 

When you are back online, can you try the connection whilst the Hub is in modem mode please?

Can you also post some trace route results to the EA servers for us to check?

 

Hope to hear from you soon

Sam


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Fw7
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Re: Connection issues

I am unable to put it modem mode as there is my router is in another room from my xbox. I have a uo trace to ea here

 

Host Name                        IP Address        Hop    Ping Time   Ping Avg   % Loss    Pkts r/s   Ping best/worst
* Unknown Host *                 192.168.0.1       1      2ms         2ms        0%        101 / 101  1ms / 10ms
* Unknown Host *                 10.234.160.1      2      16ms                   100%      0 / 100
sgyl-core-2a-xe-000-0.network.vir62.253.0.189      3      11ms        15ms       0%        100 / 100  9ms / 75ms
* Unknown Host *                 0.0.0.0           4      0ms
* Unknown Host *                 0.0.0.0           5      0ms
* Unknown Host *                 0.0.0.0           6      0ms
* Unknown Host *                 0.0.0.0           7      0ms
* Unknown Host *                 0.0.0.0           8      0ms
tclo-ic-3-ae0-0.network.virginmed212.250.25.62     9      21ms        26ms       0%        100 / 100  20ms / 43ms
blackhole.prolexic.com           195.66.224.31     10     29ms                   100%      0 / 100
unknown.prolexic.com             72.52.60.192      11     30ms        32ms       0%        100 / 100  26ms / 106ms
unknown.prolexic.com             72.52.60.197      12     26ms        27ms       0%        100 / 100  21ms / 93ms
* Unknown Host *                 93.191.173.11     13     121ms                  100%      0 / 100
unknown.prolexic.com             209.200.168.132   14     122ms       121ms      0%        100 / 100  113ms / 181ms
* Unknown Host *                 159.153.93.2      15     121ms                  100%      0 / 100
* Unknown Host *                 159.153.226.70    16     127ms                  100%      0 / 100
* Unknown Host *                 159.153.226.67    17     125ms                  100%      0 / 100

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