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Tuning in
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Message 51 of 107 (232 Views)

Re: Connection issues with Blizzard services

Got Hub 3.0 which is also pretty new ( i think less than 5 months )

And i've just done the requested change.

 

I'll try to sort out those test with Blizzard looking glass through different connection.

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Tuning in
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Message 52 of 107 (225 Views)

Re: Connection issues with Blizzard services

i got the test in a problematic moment:

http://pastebin.com/kXxk5HzC -> virgin media connection

http://pastebin.com/20q0d6jW -> 4g hosted

 

with also the option that you have mentioned already disabled

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Message 53 of 107 (219 Views)

Re: Connection issues with Blizzard services

@Nicola_C

As can be seen we're again seeing packet loss on the MTR trace back to Kolima's IP

 

MTR:
HOST: Blizzard                         Loss%   Snt   Last   Avg  Best  Wrst StDev
  1. Blizzard                                      0.0%    10    0.6   0.5   0.4   0.6   0.1
  2. ???                                                100.0    10    0.0   0.0   0.0   0.0   0.0
  3. 37.244.9.100                                        0.0%    10    0.8   0.6   0.5   0.8   0.1
  4. 37.244.9.32                                         0.0%    10    0.6   0.8   0.6   1.9   0.4
  5. 7-1-23.ear2.Paris1.Level3.net                       0.0%    10    1.0   1.2   0.9   3.2   0.7
  6. ae-1-3101.ear1.London1.Level3.net                  30.0%    10  2748. 2973. 2748. 3535. 285.6
  7. 213.46.174.169                                      0.0%    10    8.9  11.2   8.9  31.6   7.2
  8. ???                                                100.0    10    0.0   0.0   0.0   0.0   0.0
  9. 84.116.135.46                                       0.0%    10    9.0   9.0   9.0   9.1   0.0
 10. brnt-ic-1-ae24-0.network.virginmedia.net            0.0%    10   14.4  17.2  14.2  27.5   4.5
 11. ???                                                100.0    10    0.0   0.0   0.0   0.0   0.0
 12. ???                                                100.0    10    0.0   0.0   0.0   0.0   0.0
 13. ???                                                100.0    10    0.0   0.0   0.0   0.0   0.0
 14. nott-core-2b-ae13-0.network.virginmedia.net        60.0%    10   17.6  17.6  17.6  17.6   0.0
 15. ???                                                100.0     7    0.0   0.0   0.0   0.0   0.0
 16. cpc86080-nott19-2-0-custxxx.12-2.cable.virginm.net 14.3%     7   28.5  31.6  27.6  41.0   4.9
 
 
10/02/2017 19:06:53 UTC

It's intermittent but it's definitely there.

Can we please get this escalated?

 

 

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Tuning in
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Message 54 of 107 (214 Views)

Re: Connection issues with Blizzard services

I'm only putting overwatch IP in to WinMTR test, What else can I do?

Spoiler
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 132 | 132 | 2 | 7 | 85 | 6 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
|cdif-core-2a-xe-032-0.network.virginmedia.net - 5 | 112 | 107 | 13 | 23 | 100 | 18 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| nrth-ic-1-ae1-0.network.virginmedia.net - 0 | 132 | 132 | 20 | 32 | 111 | 26 |
| m674-mp2.cvx1-b.lis.dial.ntli.net - 10 | 98 | 89 | 22 | 33 | 103 | 27 |
| ae-11.r24.londen12.uk.bb.gin.ntt.net - 13 | 88 | 77 | 22 | 31 | 105 | 33 |
| ae-1.r25.londen12.uk.bb.gin.ntt.net - 16 | 82 | 69 | 24 | 30 | 83 | 30 |
| ae-2.r24.amstnl02.nl.bb.gin.ntt.net - 48 | 46 | 24 | 33 | 40 | 57 | 38 |
| ae-2.r03.amstnl02.nl.bb.gin.ntt.net - 42 | 50 | 29 | 31 | 41 | 108 | 38 |
|xe-0-3-0-21.r03.amstnl02.nl.ce.gin.ntt.net - 30 | 62 | 44 | 30 | 37 | 51 | 36 |
| 37.244.10.33 - 21 | 72 | 57 | 27 | 37 | 94 | 37 |
| 37.244.10.101 - 37 | 55 | 35 | 28 | 37 | 93 | 33 |
| 185.60.114.149 - 24 | 68 | 52 | 28 | 37 | 96 | 29 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
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Message 55 of 107 (209 Views)

Re: Connection issues with Blizzard services

@Sol1 Go here

http://eu-looking-glass.battle.net/

And put Overwatch in the dropdown list.

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On our wavelength
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Message 56 of 107 (201 Views)

Re: Connection issues with Blizzard services

Blizzard just made some changes today, i checked the looking glass and we're now being routed through Telia instead of Level3 and so far on WoW it has been stable, at least for now

https://eu.battle.net/forums/en/wow/topic/17614794057?page=7

Tuning in
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Message 57 of 107 (195 Views)

Re: Connection issues with Blizzard services

I have been stable all day on WoW today (the 10th). Even during peak.

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Message 58 of 107 (193 Views)

Re: Connection issues with Blizzard services

Can anyone else report if the situation has improved?

Ravenstar68

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Message 59 of 107 (170 Views)

Re: Connection issues with Blizzard services

Morning Tim et.al

 

I do not wish to jump the gun and fingers crossed but if Blizzard have made changes and it has resolved it then it would not look to have been a Virgin Media issue. The outgoing traceroutes of jackdowson seemed to suggest it with no loss after leaving the VM network to

 

80.249.208.83

1358549075

80.249.208.83

1200

Amsterdam Internet Exchange B.V.

Amsterdam Internet Exchange B.V

 

but then loss on the subsequent Blizzard servers

 

80.249.208.83 - 0 | 40 | 40 | 30 | 34 | 42 | 34 | |

37.244.10.33 - 3 | 36 | 35 | 0 | 34 | 43 | 35 | |

185.60.112.157 - 25 | 20 | 15 | 0 | 36 | 41 | 40 | |____________________________________________________|______|______|______|______|______|______|

 

The packet loss to the hub from Blizzard and not reaching the final hop is quite interesting, I wonder if is okay after the hopeful Blizzard fix? 

 

We do keep an open mind and are always happy to escalate problems to our network team however we need evidence. Thank you so much to all of you and especially Tim for trying to provide just that, although I appreciate it may not be over yet. 

 

Please keep us updated

Nicola

Virgin Media Forum Team
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Message 60 of 107 (167 Views)

Re: Connection issues with Blizzard services

@Nicola_C

I did see the change in route on the Looking Glass path last night.

MTR:
HOST: Blizzard                        Loss%   Snt   Last   Avg  Best  Wrst StDev
  1. Blizzard                                     0.0%    10    0.5   0.6   0.5   1.6   0.3
  2. ???                                               100.0    10    0.0   0.0   0.0   0.0   0.0
  3. 37.244.9.102                                       0.0%    10    0.7   0.8   0.7   1.8   0.3
  4. 24.105.31.19                                       0.0%    10    8.6   8.6   8.5   8.7   0.0
  5. 37.244.11.32                                       0.0%    10    8.5   8.6   8.5   9.9   0.4
  6. slou-b1-link.telia.net                             0.0%    10    9.0  10.2   9.0  13.6   1.8
  7. ldn-bb3-link.telia.net                             0.0%    10    9.1   9.2   9.1   9.7   0.2
  8. ldn-b1-link.telia.net                              0.0%    10    9.5   9.7   9.5  11.1   0.5
  9. upc-ic-306717-ldn-b1.c.telia.net                   0.0%    10   12.4  12.4  12.4  12.5   0.0
 10. nrth-ic-1-ae18-0.network.virginmedia.net           0.0%    10   14.7  15.1  14.7  17.9   1.0
 11. ???                                               100.0    10    0.0   0.0   0.0   0.0   0.0
 12. ???                                               100.0    10    0.0   0.0   0.0   0.0   0.0
 13. ???                                               100.0    10    0.0   0.0   0.0   0.0   0.0
 14. perr-core-2b-ae15-0.network.virginmedia.net        0.0%    10   16.5  16.5  16.5  16.7   0.1
 15. sutt-cmts-04-gigaether-80.network.virginmedia.net  0.0%    10  102.2  92.7  18.5 333.4  94.1
 16. cpc35-sutt4-2-0-cust8.19-1.cable.virginm.net       0.0%    10   29.7  32.0  29.1  37.6   3.0


11/02/2017 09:01:12 UTC
--------------------

MTR:
HOST: Blizzard                        Loss%   Snt   Last   Avg  Best  Wrst StDev
  1. Blizzard                                     0.0%    10    0.5   0.6   0.4   2.0   0.5
  2. ???                                               100.0    10    0.0   0.0   0.0   0.0   0.0
  3. 37.244.9.102                                       0.0%    10    0.7   0.8   0.6   2.0   0.4
  4. 24.105.31.19                                       0.0%    10    8.5   8.5   8.5   8.6   0.0
  5. 37.244.11.32                                       0.0%    10    8.4   8.4   8.3   8.5   0.0
  6. slou-b1-link.telia.net                             0.0%    10    9.0   9.3   9.0  12.1   1.0
  7. ldn-bb3-link.telia.net                             0.0%    10    9.1  14.7   9.1  30.2   8.1
  8. ldn-b1-link.telia.net                              0.0%    10    9.7   9.6   9.5   9.8   0.1
  9. upc-ic-306717-ldn-b1.c.telia.net                   0.0%    10   12.3  12.4  12.3  12.4   0.0
 10. nrth-ic-1-ae18-0.network.virginmedia.net           0.0%    10   20.4  19.9  14.6  37.6   7.6
 11. ???                                               100.0    10    0.0   0.0   0.0   0.0   0.0
 12. ???                                               100.0    10    0.0   0.0   0.0   0.0   0.0
 13. ???                                               100.0    10    0.0   0.0   0.0   0.0   0.0
 14. perr-core-2b-ae15-0.network.virginmedia.net        0.0%    10   16.5  16.5  16.5  16.6   0.0
 15. sutt-cmts-04-gigaether-80.network.virginmedia.net  0.0%    10   44.8  68.9  18.4 271.1  78.5
 16. cpc35-sutt4-2-0-cust8.19-1.cable.virginm.net       0.0%    10   35.2  31.4  29.1  35.2   1.8


11/02/2017 09:01:12 UTC
--------------------

MTR:
HOST: Blizzard                        Loss%   Snt   Last   Avg  Best  Wrst StDev
  1. Blizzard                                     0.0%    10    0.4   0.5   0.3   1.0   0.2
  2. ???                                               100.0    10    0.0   0.0   0.0   0.0   0.0
  3. 37.244.10.100                                      0.0%    10    0.8   1.0   0.8   1.4   0.2
  4. 24.105.31.33                                       0.0%    10    6.7   6.8   6.7   6.8   0.0
  5. 24.105.31.31                                       0.0%    10    6.9   7.0   6.8   7.8   0.3
  6. 37.244.11.32                                       0.0%    10    6.7   6.8   6.7   6.8   0.0
  7. slou-b1-link.telia.net                             0.0%    10    7.4   7.3   7.2   7.4   0.0
  8. ldn-bb3-link.telia.net                             0.0%    10    7.4   7.6   7.4   8.5   0.4
  9. ldn-b1-link.telia.net                              0.0%    10    7.9   8.0   7.8   9.0   0.4
 10. upc-ic-306717-ldn-b1.c.telia.net                   0.0%    10    7.1   7.2   7.0   7.6   0.2
 11. nrth-ic-1-ae18-0.network.virginmedia.net           0.0%    10   15.8  13.7   9.4  22.3   4.7
 12. ???                                               100.0    10    0.0   0.0   0.0   0.0   0.0
 13. ???                                               100.0    10    0.0   0.0   0.0   0.0   0.0
 14. ???                                               100.0    10    0.0   0.0   0.0   0.0   0.0
 15. perr-core-2b-ae15-0.network.virginmedia.net        0.0%    10   12.2  12.2  12.2  12.3   0.0
 16. sutt-cmts-04-gigaether-80.network.virginmedia.net  0.0%    10   21.3  87.0  14.9 334.2  98.8
 17. cpc35-sutt4-2-0-cust8.19-1.cable.virginm.net       0.0%    10   26.7  26.4  19.5  34.8   3.9


11/02/2017 09:01:12 UTC
--------------------

MTR:
HOST: Blizzard                        Loss%   Snt   Last   Avg  Best  Wrst StDev
  1. Blizzard                                     0.0%    10    0.4   0.4   0.2   0.8   0.2
  2. ???                                               100.0    10    0.0   0.0   0.0   0.0   0.0
  3. 37.244.10.100                                      0.0%    10    0.8   0.8   0.7   1.1   0.1
  4. 24.105.31.33                                       0.0%    10    6.7   6.7   6.6   6.8   0.1
  5. 24.105.31.31                                       0.0%    10    6.8   6.9   6.6   7.9   0.3
  6. 37.244.11.32                                       0.0%    10    6.7   6.8   6.5   7.9   0.4
  7. slou-b1-link.telia.net                             0.0%    10    7.3   7.3   7.2   8.0   0.2
  8. ldn-bb3-link.telia.net                             0.0%    10    7.4   7.6   7.3   8.2   0.3
  9. ldn-b1-link.telia.net                              0.0%    10    7.9   8.0   7.6   9.0   0.4
 10. upc-ic-306717-ldn-b1.c.telia.net                   0.0%    10    7.1   7.1   7.0   7.2   0.1
 11. nrth-ic-1-ae18-0.network.virginmedia.net           0.0%    10   15.8  13.6   9.4  22.3   4.6
 12. ???                                               100.0    10    0.0   0.0   0.0   0.0   0.0
 13. ???                                               100.0    10    0.0   0.0   0.0   0.0   0.0
 14. ???                                               100.0    10    0.0   0.0   0.0   0.0   0.0
 15. perr-core-2b-ae15-0.network.virginmedia.net        0.0%    10   12.3  12.2  12.2  12.3   0.0
 16. sutt-cmts-04-gigaether-80.network.virginmedia.net  0.0%    10   21.1  86.8  14.8 333.8  98.7
 17. cpc35-sutt4-2-0-cust8.19-1.cable.virginm.net       0.0%    10   26.7  27.9  22.5  34.8   3.8


11/02/2017 09:01:12 UTC
--------------------

And as can be seen all the MTR results are now reaching the final hop, peering is now with Telia rather than Level3

The outbound trace looks a mess until you look at the final hop and realise that there is currently 0% packet loss - I kept it going for 200 pings to be sure.

 

WinMTR Statistics

WinMTR statistics

 

Host%SentRecvBestAvrgWrstLast
192.168.0.1020520513655
cpc35-sutt4-2-0-gw.19-1.cable.virginm.net81571458143717
perr-core-2a-xe-112-0.network.virginmedia.net71651547143212
No response from host1004100000
No response from host1004100000
No response from host1004100000
No response from host1004100000
nrth-ic-1-ae1-0.network.virginmedia.net1413311513205015
m674-mp2.cvx1-b.lis.dial.ntli.net1214112514205820
ae-11.r24.londen12.uk.bb.gin.ntt.net1014913515203321
ae-1.r25.londen12.uk.bb.gin.ntt.net1214412814213817
ae-2.r24.amstnl02.nl.bb.gin.ntt.net47733924294327
ae-2.r03.amstnl02.nl.bb.gin.ntt.net36855523284026
xe-0-3-0-21.r03.amstnl02.nl.ce.gin.ntt.net31936523284326
37.244.10.33271017424274027
185.60.112.157020520522288828

It does look as if the outbound route has changed somewhat as well.

Ravenstar68 

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