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Haevlyn
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Message 31 of 107
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Re: Connection issues with Blizzard services

Just to post an update. After phoning VM and complaining about a separate issue (receiving 35mb max on a 70mb line) and them agreeing to send an engineer to check the exchange out, I didn't get any latency last night (for the first night in two weeks).

I'm still only getting an average speed of 28mb but worst case scenario, I have an engineer visit booked for next wednesday.

There are lots of other people (all on virgin media) still getting the same issue though:

https://eu.battle.net/forums/en/wow/topic/17614794057?page=6

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Superuser
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Message 32 of 107
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Re: Connection issues with Blizzard services

@Haevlyn - Your tracert reminds me why it's important to check the last hop first.  Certainly you show packet loss on every hop EXCEPT the final one and Guilford core.  Note it doesn't mean there's problems with the other hops though.  Certainly it gives me something to compare with when you are having problems.

The purpose of my questions this thread is to try and gather evidence so that the Forum Team can say to networks can you have a closer look.  We don't think this is Blizzard.

Certainly without the 4G comparison from @jackdowson I'd have said the problem lies at Blizzards end.

To that mind would anyone else be willing to either do a comparison over 4G/3G or a free VPN service when they are having problems?

Ravenstar68

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Jordus
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Message 33 of 107
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Re: Connection issues with Blizzard services

Logged on WoW today to see if anything had changed, disconnected within 5 minutes. How can this be happening with one of the biggest game platforms out there?

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stormfury2
Superfast
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Message 34 of 107
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Re: Connection issues with Blizzard services

Just thought I'd try and help a little by providing a WinMTR result from our location - Using 300Mb VMBusiness line.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                           192.168.1.250 -   97 |   31 |    1 |    0 |    0 |    0 |    0 |
|bagu-core-2a-xe-710-0.network.virginmedia.net -    0 |  151 |  151 |   11 |   16 |  113 |   18 |
|bagu-core-2a-xe-710-0.network.virginmedia.net -   97 |   31 |    1 |   15 |   15 |   15 |   15 |
|                   No response from host -  100 |   31 |    0 |    0 |    0 |    0 |    0 |
| ams2-ic-1-ae0-0.network.virginmedia.net -    0 |  151 |  151 |   28 |   34 |  119 |   34 |
|                           80.249.208.83 -    0 |  151 |  151 |   26 |   33 |  127 |   28 |
|                            37.244.10.33 -    0 |  151 |  151 |   26 |   33 |  121 |   35 |
|                          185.60.112.157 -    0 |  151 |  151 |   26 |   33 |  129 |   34 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Unfortunately it doesn't appear that there is a bad route or packet loss from this location (Stockport area).

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stormfury2
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Message 35 of 107
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Re: Connection issues with Blizzard services

Trying to help here with some additional testing - did just post but it disappeared so will try again. Though it doesn't seem where I am is affected by this particular issue, it's a VMBusiness 300Mbit package however so I will have to test my domestic connection later today.

WinMTR statistics

 

Host%SentRecvBestAvrgWrstLast
192.168.1.250973210000
bagu-core-2a-xe-710-0.network.virginmedia.net0151151111611318
bagu-core-2a-xe-710-0.network.virginmedia.net9732115151515
No response from host1003100000
ams2-ic-1-ae0-0.network.virginmedia.net0151151283411934
80.249.208.830151151263312728
37.244.10.330151151263312135
185.60.112.1570151151263312934
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stormfury2
Superfast
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Message 36 of 107
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Re: Connection issues with Blizzard services

I've tried submitting WinMTR results twice now but it isn't letting me for some reason. Post keeps disappearing.

I'm not having the issue personally but wanted to try and provide results to help troubleshoot the issue as I would be extremely frustrated with constant connection issues.
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Superuser
Superuser
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Message 37 of 107
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Re: Connection issues with Blizzard services


stormfury2 wrote:
I've tried submitting WinMTR results twice now but it isn't letting me for some reason. Post keeps disappearing.

I'm not having the issue personally but wanted to try and provide results to help troubleshoot the issue as I would be extremely frustrated with constant connection issues.

I've flagged your post to the Mods so they can find out what's going on - Jordus had the same problem.

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Superuser
Superuser
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Message 38 of 107
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Re: Connection issues with Blizzard services

I haven't played WoW for ages - however I am going to install it and see what happens from my Virgin connection.

@Jordus - Are you able to provide a WinMTR from the Virgin connection and a comparable one either by tethering your PC to your phone or using a VPN such as Hotspotshield (use their free edition)?

I want to get as much evidence together as possible.

Ravenstar68

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Jordus
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Message 39 of 107
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Re: Connection issues with Blizzard services

At your request I did a WinMTR on both my home Virgin Media connection and my phones 4G wifi by tether.

This is the one done while on virgin media, I played WoW for around 5 minutes and disconnected twice during this time:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| No response from host - 100 | 49 | 0 | 0 | 0 | 0 | 0 |
| 10.98.180.1 - 0 | 248 | 248 | 8 | 13 | 163 | 9 |
|sgyl-core-2b-xe-133-0.network.virginmedia.net - 0 | 248 | 248 | 11 | 16 | 164 | 13 |
| No response from host - 100 | 49 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 49 | 0 | 0 | 0 | 0 | 0 |
| ams2-ic-1-ae0-0.network.virginmedia.net - 0 | 248 | 248 | 32 | 38 | 187 | 35 |
| 80.249.208.83 - 0 | 248 | 248 | 30 | 37 | 179 | 33 |
| 37.244.10.35 - 0 | 248 | 248 | 30 | 37 | 187 | 33 |
| 37.244.10.103 - 0 | 248 | 248 | 31 | 37 | 189 | 36 |
| 185.60.112.157 - 6 | 200 | 188 | 31 | 36 | 280 | 33 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

So then I switched to my phones internet, and unsurprisingly after playing for just over 10 minutes, I experienced zero disconnects. Here is the WinMTR while connected to that: 

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.43.1 - 1 | 643 | 642 | 2 | 10 | 4351 | 3 |
| No response from host - 100 | 130 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 130 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 130 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 130 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 130 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 130 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 130 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 130 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 130 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 130 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 130 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 130 | 0 | 0 | 0 | 0 | 0 |
| 87-194-4-241.bethere.co.uk - 1 | 635 | 631 | 36 | 56 | 586 | 49 |
|telefonica-international-wholesale.ethernet21-2.ar9.lon3.gblx.net - 1 | 639 | 637 | 37 | 64 | 4425 | 50 |
| ethernet21-1.ar9.lon3.gblx.net - 1 | 631 | 627 | 39 | 67 | 4528 | 52 |
| ae5.scr3.LON3.gblx.net - 1 | 636 | 633 | 38 | 67 | 4478 | 55 |
| po6.ar4.LON3.gblx.net - 1 | 632 | 628 | 36 | 73 | 4583 | 49 |
| 4.68.110.157 - 2 | 618 | 610 | 36 | 59 | 1586 | 51 |
| No response from host - 100 | 130 | 0 | 0 | 0 | 0 | 0 |
| 195.50.122.138 - 2 | 623 | 616 | 38 | 57 | 397 | 57 |
| 37.244.11.33 - 1 | 635 | 631 | 44 | 66 | 595 | 58 |
| 24.105.31.30 - 1 | 636 | 634 | 45 | 72 | 4476 | 60 |
| 37.244.10.103 - 1 | 635 | 631 | 45 | 62 | 397 | 57 |
| 185.60.112.157 - 2 | 611 | 602 | 46 | 72 | 4477 | 61 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

I am not sure whether it is noteworthy, but last night I couldn't view snapchats or reddit on my phone while using my Virgin Media home wifi and today I couldn't send a picture via whatsapp. Also I have been experiencing long load times for about 3 weeks on some websites such as www.twitch.tv and www.trakt.tv - After having those issues I had called Virgin on Saturday to see if there was an issue and the guy on the phone made me unplug the router and said he was changing some settings so that I wouldn't have that problem anymore and something about making the connection stronger. I wasn't entirely sure what he did, alas, I still have those loading problems today.  I don't know if that is in any way related to this issue but the more information the better I suppose. 

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Kolima
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Message 40 of 107
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Re: Connection issues with Blizzard services

Still happening for me aswell,

I've made numerous post on the forum, contacted the customer service.Still no response. What you have to do to get the attention of someone to fix this

problem? How this could still happen after weeks? I thought Virgin media was a serious provider to be honest. 

this is throught blizzard looking glass: http://pastebin.com/zdHsKULJ 

and WinMTR http://pastebin.com/XWQu6JDK

as you can see 

6. ae-1-3101.ear1.London1.Level3.net                  20.0%    10  1939. 1757. 1382. 2103. 275.9

and 

10. brnt-ic-1-ae24-0.network.virginmedia.net           10.0%    10   61.4  31.6  22.4  61.4  12.6

are losing tons of packet, and this is the monitoring of my line in the last 2 weeks.

pingping

 

Can i at least get some response? Because is starting to be silly.

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