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Registered: ‎06-04-2010
Message 101 of 103 (71 Views)

Re: Connection issues with Blizzard services

[ Edited ]

And once again, lost connection to Battle.net servers in the middle of a match resulting in another ban. Yet connecting my phone using personal hotspot is completely fine.

Here's a trace route to the two IP addresses listed on Blizzard's support site.

 

tracert 185.60.114.159

Tracing route to 185.60.114.159 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  router.asus.com [192.168.1.1]
  2     *        *        *     Request timed out.
  3    17 ms    17 ms    15 ms  hudd-core-2b-xe-1122-0.network.virginmedia.net [80.7.152.193]
  4     9 ms    10 ms    10 ms  leed-bb-1b-ae13-0.network.virginmedia.net [62.253.175.158]
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7    12 ms    33 ms    13 ms  nrth-ic-1-ae1-0.network.virginmedia.net [62.254.42.218]
  8    15 ms    15 ms    37 ms  m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
  9    15 ms    30 ms    17 ms  ae-11.r24.londen12.uk.bb.gin.ntt.net [195.66.224.138]
 10    33 ms    21 ms    17 ms  ae-1.r25.londen12.uk.bb.gin.ntt.net [129.250.2.27]
 11    24 ms    25 ms    31 ms  ae-2.r24.amstnl02.nl.bb.gin.ntt.net [129.250.5.2]
 12    31 ms    25 ms    32 ms  ae-2.r03.amstnl02.nl.bb.gin.ntt.net [129.250.2.211]
 13   139 ms    28 ms   133 ms  xe-0-3-0-21.r03.amstnl02.nl.ce.gin.ntt.net [81.20.69.82]
 14    31 ms    29 ms    30 ms  37.244.10.35
 15    31 ms    29 ms    31 ms  24.105.31.55
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

 

 

tracert 185.60.112.157

Tracing route to 185.60.112.157 over a maximum of 30 hops

  1    <1 ms    <1 ms     1 ms  router.asus.com [192.168.1.1]
  2     *        *        *     Request timed out.
  3    30 ms    14 ms    16 ms  hudd-core-2b-xe-1122-0.network.virginmedia.net [80.7.152.193]
  4     9 ms    10 ms    22 ms  leed-bb-1b-ae13-0.network.virginmedia.net [62.253.175.158]
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7    17 ms    14 ms    13 ms  nrth-ic-1-ae1-0.network.virginmedia.net [62.254.42.218]
  8    25 ms    15 ms    16 ms  m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
  9    45 ms    23 ms    16 ms  ae-11.r24.londen12.uk.bb.gin.ntt.net [195.66.224.138]
 10    28 ms    20 ms    22 ms  ae-1.r25.londen12.uk.bb.gin.ntt.net [129.250.2.27]
 11    24 ms    22 ms    26 ms  ae-2.r24.amstnl02.nl.bb.gin.ntt.net [129.250.5.2]
 12    24 ms    23 ms    31 ms  ae-2.r03.amstnl02.nl.bb.gin.ntt.net [129.250.2.211]
 13    24 ms    22 ms    22 ms  xe-0-3-0-21.r03.amstnl02.nl.ce.gin.ntt.net [81.20.69.82]
 14    29 ms    23 ms    22 ms  37.244.10.35
 15    23 ms    25 ms    24 ms  37.244.10.103
 16    23 ms    26 ms    24 ms  185.60.112.157

 

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Registered: ‎12-01-2012
Message 102 of 103 (64 Views)

Re: Connection issues with Blizzard services

Its not just battle.net . I get exactly the same thing with EA online and Elder Scrolls online.

I was on Teamspeak with someone and they got disconnected from Elder scrolls at exactly the same time i got disconnected from EA online. And they are on VM in the north east ( DL3 ) and i am north west ( L23)

We have also both been DCed from EOS at the same time , and a recent post in this thread got disconnected from battle.net at the same time as out last error. 

Somone else on Teamspeak who is on BT was totally fine.

I am an IT an Network tech of 10 years and i am almost sure, it IS in your network.

It will be an interconnect between VM and the large continental ISP that provides all the above game servers , as i would have got a drop or at least a massive dip in bitrate on Teamspeak and i did not. 

This is not just the only evidence of this , a poster above me connects fine via a VPN , this means that whatever route they are taking out of your network is fine to the VPN and then that VPN is using a DIFFERENT connect to the games ISP.

I can do some limited testing of your network ( not having access to your routers and switches it will be limited box testing), our work ISP Exponental-e (L1 postcode) provided by  VM Business , i will set up a tunnel for say ESO and test over the next few days whist playing with another person on VM and stay with them on TS and see if they get a DC and i don't. 

If we still both get a DC we know its an interconnect between VM and another ISP , if i don't we know that home users are getting dropped off due to a switch or router thats in constant overload.

 

 

 

 

 

 

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Registered: ‎12-01-2012
Message 103 of 103 (59 Views)

Re: Connection issues with Blizzard services

[ Edited ]

More Testing

 

Both of the IPs of the log in servers for EA and Elder scrolls are in the same datacentre 

 

http://ip-address-lookup-v4.com/ip/195.153.234.54

http://ip-address-lookup-v4.com/ip/195.122.154.1

 

It will be one of this lot

 

http://www.datacentermap.com/united-kingdom/leeds/

 

Get testing.

 

 

 

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