This has been going on for over a month now, I feel we are no closer to a resolution.
Tracing route to 220.127.116.11 over a maximum of 30 hops
1 1 ms 2 ms <1 ms routerlogin.net [192.168.0.1] 2 * * * Request timed out. 3 49 ms 42 ms 55 ms brhm-core-2a-xe-1132-0.network.virginmedia.net [18.104.22.168] 4 * * * Request timed out. 5 * * * Request timed out. 6 * 110 ms 82 ms nrth-ic-1-ae1-0.network.virginmedia.net [22.214.171.124] 7 148 ms 152 ms 134 ms m674-mp2.cvx1-b.lis.dial.ntli.net [126.96.36.199] 8 79 ms 73 ms 40 ms ae-11.r24.londen12.uk.bb.gin.ntt.net [188.8.131.52] 9 77 ms 55 ms 51 ms ae-1.r25.londen12.uk.bb.gin.ntt.net [184.108.40.206] 10 44 ms 42 ms 60 ms ae-2.r24.amstnl02.nl.bb.gin.ntt.net [220.127.116.11] 11 70 ms 84 ms 81 ms ae-2.r03.amstnl02.nl.bb.gin.ntt.net [18.104.22.168] 12 113 ms 118 ms 64 ms xe-0-3-0-21.r03.amstnl02.nl.ce.gin.ntt.net [22.214.171.124] 13 73 ms 61 ms 45 ms 126.96.36.199 14 109 ms 90 ms 60 ms 188.8.131.52 15 27 ms 23 ms 20 ms 184.108.40.206 16 64 ms 79 ms 87 ms 220.127.116.11
When @Nicola_Creplies and likely says that its blizz's fault could you just talk to them yourselves, we know that there is a problem between blizzard and virgin so cant you fix it between yourselves? I'm sure it would take far less time and back and fourths between us virgin users and a moderator that replies weekly.
Equally it wont take you too long as blizzard has a chat system in which you can talk to someone slightly faster than 7 days - not wasting any of your time!
Typical BS answer from a Vermin Media operative who has no idea what is going on.
This is a wide ranging issue and is not limited to PS Network, not XBox Live, nor specific gaming servers/ Its not even limited to gaming traffic. Ive been running tests all day and when my latency to Warcraft servers rockets, download speed on an Ubuntu torrent I'm persistently downloading drops like a lead brick.
Sort this crap out VM.. this has been ongoing for far to long. I'm one day away from binning you.
Right I've signed up to this forum specifically to post here. I want a response from a Virgin Media representative asap.
I've been having disconnects from Blizzard games and Battle.net for months. It is nothing to do with my devices or setup.
I phoned Virgin Media, got put through from 1st line to 2nd line Tech Support who assured me that there is nothing wrong with Virgin Media's connection to Blizzard services and that the fault must be with Blizzard.
Funny that Blizzard doesn't have problems with any other networks. And that I can play no problem with the same devices on other networks.
VM support either lied to me or were clueless (I'm inclined to believe the former, because they are fully aware that there is an issue with Blizzard games on their network that is affecting many customers). I contacted Blizzard and their support got me to run WinMTR.
Blizzard support verbatim:
In the end, most ISP will only check their connection from them you your household and tell you then that everything is fine, even though the problem is past that point, still on their own routes.
The only thing you can do here is gather evidence of this so they can't deny it. Your recent WINMTR test shows this pretty good.
Starting at | nrth-ic-1-ae1-0.network.virginmedia.net you can see a 5% package loss, which is far from being normal. WinMTR tests are not blocked in most cases and you have undeniable proof, that the route virginmedia sends you to reach our servers is either faulty or throttled on purpose.
I have the WinMTR log and will supply it to any credible Virgin Media representative. Further failure to act on this matter by Virgin Media will result in me contacting CISAS (https://www.cedr.com/cisas/). I recommend that everyone else affected do the same thing if this is not sorted out.
you can't go down CISAS route if you just reported the problem and has been with them for pass 12 weeks but i would go by ceo e-mail adreesse of vm if you want this sorted out little more effect then the phone lines Virgin Media representative they don't know the problem lays with Virgin Media representative google the ceo of vm for the e-mail adreese honstly i play on final fantasy xiv online i don't get the problem you get becuse i am on usa server. or change to a better server usa is better for connections my tip try diff server it can be the server you on have a heavy load due to alot of people on the game this is 50/50 what the problem lays and blames can be on Blizzard services more then your internet provider you can try changeing to a other server usa maybe the best option then the eu servers
Using VIVID 200 Gamer Optical Fibre, Full House TV, Talk More Anytime
Just another VM user trying to help out so my answers may be wrong. If you do like my answer please mark it as helpful; it may help others