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Emma6
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Connection cuts out on PS4

whilst playing Fifa the Internet connection cuts out. Please can you advise why this happens. Have a super hub 2 and tried both wireless and cabled. It's driving hubby mad.
Does anyone know how To fix it?
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Re: Connection cuts out on PS4

Hi Emma6

 

Welcome to the forum. I'm sorry to hear of the intermittent connection your husband is experiencing when playing FIFA online.

 

When checking your hub there are some problems showing with the upstream power levels. I'd like to organise an engineer visit to get these levels adjusted to see if it resolves the problem. There is also a ticket open for peak time slow speeds ticket open under reference F003570038 with an estimated review date of 30/09/2015.

 

I will send you a private message (red envelope top left hand corner) to get the engineer visit organised.

 

Thanks


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