yes we are getting this also... weve been in touch with the "team" and more than a few occasions and do NOT listen! They have been less than helpful infact id say rather rude. we are seriously considering changing ISP
I'm sick of the poor service and they are still apparently fixing an issue outside with my area that's been going on for weeks. The so called completion date keeps getting changed and I'm without consistant network. I want to speak with teams based in the UK not Philippine etc and to hopefully somebody who does not read script to me. Funny enough there is no mention of compensation for there incompetent service and they soon demand money from you if you are slightly late in payment. .. For the love of god will someone shake Virgin into delivering what we are paying for ie bring them to trading standards and law suits for inadequate service and overcharging etc and actually give us the superspeed we are contracted to get. Sorry for ranting 😈
Thanks for posting to make us aware that your connection is constantly dropping every 30 seconds or couple of minutes, I can understand this can cause a lot of frustration so apologies for any troubles.
I have tested your Hub and the wider connection from here and everything looks great! No errors or time outs inside the Hubs logs and all of your power levels are where they should be!
Are you still having these issues? If so, how are you connected, wired or wireless?
Also, what does the Hubs light sequence indicate when the connection drops?
Could you please respond to me here with a recent copy of your Hubs logs for me to compare with the data we have here.
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