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alexweej
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Message 1 of 55
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CSGO / Valve EU West ping/routing issues

Breaking this off because lots of people started posting about this in an unrelated thread. The problem is that the route to Valve's EU West servers has high latency - 3-4 times the usual since a few weeks ago:

C:\Users\Alexander>tracert 146.66.152.1

Tracing route to gw.lux.valve.net [146.66.152.1]
over a maximum of 30 hops:

1 * * * Request timed out.
2 * * * Request timed out.
3 11 ms 7 ms 11 ms popl-core-2b-ae4-1216.network.virginmedia.net [80.3.2.109]
4 * * * Request timed out.
5 * * * Request timed out.
6 32 ms 17 ms 15 ms brhm-bb-1b-ae4-0.network.virginmedia.net [62.254.42.206]
7 20 ms 23 ms 27 ms ae1.lon25.ip4.gtt.net [77.67.65.161]
8 31 ms 34 ms 31 ms xe-2-2-0.fra61.ip4.gtt.net [89.149.184.61]
9 108 ms 101 ms 103 ms valve-gw.ip4.gtt.net [46.33.91.178]
10 * * * Request timed out.
11 122 ms 151 ms 117 ms gw.lux.valve.net [146.66.152.1]

Trace complete.

 

This is making the game unplayable as it effectively doubles your reaction times.

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James1o1o
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Message 2 of 55
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Re: CSGO / Valve EU West ping/routing issues

Getting this also.

 

Pings to EU East and Russia are lower, it's not right.

 

My friends on BT, Sky etc report much much lower pings to EU West.

 

EDIT: Just having a read on reddit at this.

 

https://www.reddit.com/r/GlobalOffensive/comments/3kpa8p/there_is_a_sole_isp_responsible_for_all_you...

 

It may not be Virgins fault, but rather another ISP in Europe, but it may be possible for Virgin to fix by changing their routing path?

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LiegeLelouch
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Message 3 of 55
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Re: CSGO / Valve EU West ping/routing issues

I'm getting higher ping on EUW on Dota 2 as well also Valve and lower on EU East/Russia.

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Re: CSGO / Valve EU West ping/routing issues

Hi all,

 

Thanks for posting your traces and apologies that this is affecting your gaming.

I've raised this to networks to see what can be done about this and get you all back to a stable connection. 

I'll do my best to keep you all updated.

Thanks

John


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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JackBeePee
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Message 5 of 55
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Re: CSGO / Valve EU West ping/routing issues

C:\Users\Jack>tracert lux.valve.net

Tracing route to lux.valve.net [146.66.152.1]
over a maximum of 30 hops:

  1    10 ms    16 ms    16 ms  10.108.132.1
  2    14 ms    14 ms    15 ms  pete-core-2b-xe-031-0.network.virginmedia.net [82.20.29.37]
  3    17 ms    17 ms    14 ms  pete-core-2a-ae1-0.network.virginmedia.net [81.100.32.105]
  4    76 ms    22 ms    27 ms  nrth-bb-1b-ae15-0.network.virginmedia.net [62.253.175.138]
  5    17 ms    24 ms    23 ms  ae0.lon11.ip4.gtt.net [77.67.65.157]
  6    37 ms    40 ms    34 ms  xe-9-0-0.fra61.ip4.gtt.net [89.149.128.246]
  7   204 ms   146 ms   129 ms  valve-gw.ip4.gtt.net [46.33.91.178]
  8     *        *        *     Request timed out.
  9    99 ms   107 ms   131 ms  gw.lux.valve.net [146.66.152.1]

Trace complete.

This is my trace if it helps. Same story.

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alexweej
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Message 6 of 55
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Re: CSGO / Valve EU West ping/routing issues

Looks fixed since around 11pm. As some have noticed this seems to magically improve after peak hours.

 

C:\Users\Alexander>tracert 146.66.152.1

Tracing route to gw.lux.valve.net [146.66.152.1]
over a maximum of 30 hops:

1 * * * Request timed out.
2 * * * Request timed out.
3 9 ms 9 ms 8 ms popl-core-2b-ae4-1216.network.virginmedia.net [80.3.2.109]
4 * * * Request timed out.
5 * * * Request timed out.
6 13 ms 28 ms 12 ms brhm-bb-1b-ae4-0.network.virginmedia.net [62.254.42.206]
7 48 ms 19 ms 18 ms ae1.lon25.ip4.gtt.net [77.67.65.161]
8 39 ms 29 ms 42 ms xe-9-0-0.fra61.ip4.gtt.net [89.149.128.246]
9 26 ms 27 ms 34 ms valve-gw.ip4.gtt.net [46.33.91.178]
10 * * * Request timed out.
11 43 ms 42 ms 80 ms gw.lux.valve.net [146.66.152.1]

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Febreeze
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Message 7 of 55
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Re: CSGO / Valve EU West ping/routing issues

I posted this in another thread related to this, so I'll pop it here as well.

 

It appears lux.valve.net & level3.net are having some issues:-

 

traceroute to ae-7-7.car1.luxembourg1.level3.net (4.69.148.225), 64 hops max, 52 byte packets

1  trace 1  0.235 ms  0.082 ms  0.087 ms

2  trace 2  0.528 ms  0.455 ms  0.468 ms

3  trace 3  7.847 ms  7.699 ms  7.759 ms

4  trace 4  7.819 ms  7.760 ms  7.895 ms

5  ge-6-2.lon-gs2cr.spn.kcom.com (62.164.130.48)  7.297 ms  7.359 ms  7.319 ms

6  195.50.122.125 (195.50.122.125)  7.373 ms  7.335 ms  7.355 ms

7  vl-3607-ve-231.csw2.london1.level3.net (4.69.166.26)  7.669 ms

    vl-3608-ve-232.csw2.london1.level3.net (4.69.166.30)  7.774 ms  7.532 ms

8  ae-56-221.ebr2.london1.level3.net (4.69.153.129)  7.525 ms  9.717 ms  7.610 ms

9  * * * <-- This

10  ae-7-7.car1.luxembourg1.level3.net (4.69.148.225)  43.497 ms *  158.504 ms <-- And this

 

Note: This trace was done at my work, not on my home VM line, but the issue is still very apparent.

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Hendie
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Message 8 of 55
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Re: CSGO / Valve EU West ping/routing issues



Tracing route to 146.66.152.158 over a maximum of 30 hops

1 2 ms 3 ms 1 ms 192.168.0.1
2 8 ms 10 ms 9 ms 10.109.240.1
3 32 ms 10 ms 9 ms pres-core-2a-xe-231-0.network.virginmedia.net [6
2.255.6.185]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 19 ms 26 ms 21 ms brhm-bb-1b-ae0-0.network.virginmedia.net [62.254
.42.106]
9 30 ms 29 ms 31 ms ae1.lon25.ip4.gtt.net [77.67.65.161]
10 * * * Request timed out.
11 92 ms 98 ms 95 ms valve-gw.ip4.gtt.net [46.33.91.178]
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designerspark
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Message 9 of 55
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Re: CSGO / Valve EU West ping/routing issues

Since about a week ago my internet service to EU West servers for CSGO has been awful.

I used to ping around 25ms consistently, now I'm getting 80-120 throughout the game, this difference is significant and effectively makes the game unplayable at a serious level.

 

I've attached my traceroute:

 

Tracing route to 146.66.158.249 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms routerlogin.net [192.168.0.1]
2 10 ms 11 ms 22 ms cpc23-heck6-2-0-gw.4-1.cable.virginm.net [81.100.188.1]
3 7 ms 18 ms 9 ms hudd-core-2a-ae9-2179.network.virginmedia.net [80.7.153.49]
4 10 ms 12 ms 25 ms manc-bb-1d-ae16-0.network.virginmedia.net [62.253.175.154]
5 11 ms 11 ms 21 ms brhm-bb-1b-ae0-0.network.virginmedia.net [62.254.42.106]
6 16 ms 17 ms 17 ms ae1.lon25.ip4.gtt.net [77.67.65.161]
7 27 ms 25 ms 27 ms xe-10-0-3.fra61.ip4.gtt.net [141.136.107.230]
8 76 ms 73 ms 74 ms valve-gw.ip4.gtt.net [46.33.91.178]

 

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JackBeePee
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Message 10 of 55
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Re: CSGO / Valve EU West ping/routing issues

Any news? I'm still having this issue. Valve servers in all other regions aren't really affected

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