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Lucky6775
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Broadband drop outs.

I have the Virgin 200 fibre broadband. After some work was carried out in my area I am now getting constant drop outs of internet connection.

I have my Xbox hard wired to the superhub 2a? and this is consistently dropping out making playing online games impossible.


Network Log
First Time Last Time Priority Error Number Description
30/11/2016 23:13:01 GMT 30/11/2016 23:13:01 GMT Error (4) 68010302 DHCP WAN IP - 
30/11/2016 23:12:09 GMT 30/11/2016 23:12:09 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
30/11/2016 23:03:36 GMT 30/11/2016 23:03:36 GMT Error (4) 68010302 DHCP WAN IP - 
30/11/2016 23:03:02 GMT 30/11/2016 23:03:02 GMT Error (4) 68000407 TOD established
30/11/2016 23:02:55 GMT 30/11/2016 23:02:55 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
30/11/2016 23:02:51 GMT 30/11/2016 23:02:51 GMT Notice (6) 84000510 Downstream Locked Successfully
30/11/2016 23:02:34 GMT 30/11/2016 23:02:34 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
30/11/2016 23:02:13 GMT 30/11/2016 23:02:13 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
30/11/2016 23:01:30 GMT 30/11/2016 23:01:30 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
30/11/2016 23:00:06 GMT 30/11/2016 23:00:06 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
30/11/2016 22:57:17 GMT 30/11/2016 22:57:17 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
30/11/2016 22:51:40 GMT 30/11/2016 22:51:40 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
30/11/2016 22:11:03 GMT 30/11/2016 22:11:03 GMT Error (4) 68010302 DHCP WAN IP - 
30/11/2016 22:10:28 GMT 30/11/2016 22:10:28 GMT Error (4) 68000407 TOD established
30/11/2016 22:10:20 GMT 30/11/2016 22:10:20 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
30/11/2016 22:10:15 GMT 30/11/2016 22:10:15 GMT Notice (6) 84000510 Downstream Locked Successfully
30/11/2016 22:09:57 GMT 30/11/2016 22:09:57 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
30/11/2016 22:09:35 GMT 30/11/2016 22:09:35 GMT Error (4)It also happens when working from home it disconnects to my work vpn.

I will copy a list from my hub below, please help!

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

 

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Forum Team
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Message 6 of 9
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Helpful Answer

Re: Broadband drop outs.

Hi Lucky6775,

 

Thanks for posting and a warm welcome to the community.

 

I'm sorry to read that you are experiencing intermittent broadband connection. I can imagine how frustrating this must be.

 

I've taken a look at your connection, the line and hub are showing as fine. The work that has been carried out has been completed, leaving no errors on the network.

 

As I am unable to see any apparent issues this side that would cause the time-outs/packet loss I would like to book an engineer to check this over for you. I've sent you a PM (purple envelope icon, right corner) requesting some details.

 

Hope to hear from you soon

Sam


New around here? To find out more about the Community check out our Getting Started guide



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Superuser
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Re: Broadband drop outs.

It is not a good idea to post your WAN IP address on a public forum, it is private info and it is against the rules here to post private info for your own protection.  As it is too late for you to edit it out I have flagged the post for the mods to edit it for you.

In addition to the log already provided it would be helpful to see the downstream and upstream figures to see if the power levels are OK.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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Lucky6775
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Re: Broadband drop outs.

Thank you SCA1972.

 

I hope this is correct.


Upstream
 
US-1
US-2
US-3
US-4
Channel Type
2.0
N/A
N/A
2.0
Channel ID
74
N/A
N/A
76
Frequency (Hz)
39400000
N/A
N/A
25800000
Ranging Status
Success
Other
Other
Success
Modulation
64QAM
N/A
N/A
32QAM
Symbol Rate (Sym/sec)
5120000
N/A
N/A
5120000
Mini-Slot Size
4
N/A
N/A
4
Power Level (dBmV)
45.00
N/A
N/A
43.50
T1 Timeouts
0
0
0
0
T2 Timeouts
0
0
0
0
T3 Timeouts
1
0
0
0
T4 Timeouts
0
0
0
0


Downstream
 
DS-1
DS-2
DS-3
DS-4
DS-5
DS-6
DS-7
DS-8
Frequency (Hz)
459000000
411000000
419000000
427000000
435000000
443000000
451000000
467000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Channel ID
7
1
2
3
4
5
6
8
Modulation
256QAM
256QAM
256QAM
256QAM
256QAM
256QAM
256QAM
256QAM
Symbol Rate (Msym/sec)
6.952000
6.952000
6.952000
6.952000
6.952000
6.952000
6.952000
6.952000
Interleave Depth
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)
1.73
2.46
1.89
2.25
1.31
1.82
1.29
1.13
RxMER (dB)
38.26
38.98
38.26
38.61
38.98
39.40
38.61
38.26
Pre RS Errors
981
304
959
285
282
294
301
299
Post RS Errors
967
298
958
284
281
290
301
298

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Superuser
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Re: Broadband drop outs.

The power levels look OK, so nothing obvious there to explain the T3 timeouts in the log.

Hopefully the forum team will be able to shed some light in this and if it is related to the work that was carried out, when they get to this thread in a few days.

Sorry I couldn't be of more help.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

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Lucky6775
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Re: Broadband drop outs.

My Broadband Ping - Virginsucs

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Message 6 of 9
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Helpful Answer

Re: Broadband drop outs.

Hi Lucky6775,

 

Thanks for posting and a warm welcome to the community.

 

I'm sorry to read that you are experiencing intermittent broadband connection. I can imagine how frustrating this must be.

 

I've taken a look at your connection, the line and hub are showing as fine. The work that has been carried out has been completed, leaving no errors on the network.

 

As I am unable to see any apparent issues this side that would cause the time-outs/packet loss I would like to book an engineer to check this over for you. I've sent you a PM (purple envelope icon, right corner) requesting some details.

 

Hope to hear from you soon

Sam


New around here? To find out more about the Community check out our Getting Started guide


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Lucky6775
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Re: Broadband drop outs.

Engineer came first thing and explained that this is a known issue after a software update.
Packet loss was set at four days but the update changed it to every fifteen minutes!
New hub and all is good again.

Thank you all for the help.
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Re: Broadband drop outs.

Hi Lucky6775,

 

Thanks for letting us know how the engineer visit went.

 

I'm glad that after a replacement router, all is working ok, that's great Smiley Happy

 

If there are any further issues, by all means get back in touch.

 

Take care

Sam


New around here? To find out more about the Community check out our Getting Started guide


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ireneleeyip
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Re: Broadband drop outs.

 

---delete---

wrong thread 

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