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skunky
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Big lag spikes

Hi

I'm getting big lag spikes on world of warcraft my son keeps moaning about lag spikes on overwatch it is unplayable.I keep getting random dc's on the ps4 and youtube stops half way through the vid to buffer and never comes back i have to reload the vid

I'm not sure if this is the right info you need but here it is anyway

Frequency (Hz)475000000483000000491000000499000000507000000515000000523000000531000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID910111213141516
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)2.882.612.502.462.242.112.111.90
RxMER (dB)36.1736.1736.1736.1736.6136.3936.1736.17
Pre RS Errors
12004731395135151791217785121910822223702223834922378825
Post RS Errors
9313249949491016954924910

 

I can say that we are really sick of virgin i think we have had 3 engineers out all we want is a good working service and lag free with pings like we used to get which was 15-20 not 40-50 like its been for over a year.

Thanks

Roger

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skunky
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Re: Big lag spikes

Can you please look into this..all my games are allmost unplayable im getting lag spikes so bad and my pings are to high gaming on virgin is terrible all my friends are 3 times better pings than me on bt lines..for instance my son and i like to play four kings casino he is on bt and get 85ms i get a 140ms wow he gets 15ms i get 50ms when its not lag spikes that is..this needs fixed.
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jlee1905
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Re: Big lag spikes

Hi skunky

 

Just spoken with a blizzard employee (as i was getting 5000+ms, like everyone would be running still then when it came back they'd done half the dungeon without me), and they told me to run the tests here:

http://eu-looking-glass.battle.net/

and you will probably find you are suffering significant package loss on hop 6. ae-1-3101.ear1.London1.Level3.net like me and a lot of other people.

Seems virgin are simply trying to ignore it at the moment.

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Forum Team
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Re: Big lag spikes

Hi there skunky,

Thanks for taking the time to post on the community.

Sorry to read that you are having issues with high ping times.

I've taken a look at your connection, the line and hub have come back as fine. There are no faults reported and the traffic on the network is running stable.

Can you post trace routes to the servers of the games you are having high ping with please?

Are your devices connected through a wired or wireless connection? If wireless do you know a difference if you were connected through wired?

Let us know how you get on

Sam

 


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