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kingpoint
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Message 1 of 65
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Being DDOS'd and Virgin seem to just ignore the 1Tb a day problem.

So me and friends have worked out that its not the Virgin interent being sh**y in my area, its because im being DDOS'd.

Now normally, i would wait a few days and it would all be fine... However this is something new, this has been going on for over 1month now and here's the even crazier thing.... It's only when I play competitive CS:GO, Smite and Dota2... It has also occured when playing Xbox, but I dont play that enough for me to  notice a consistent problem. 

Now I've spent the best part of 10+ hours on the phone to Virgin customer support team, each person with a different reply, resolution, problem. 

Heres what has been happening, if I play a game of Counter Strike, I get between 40%-90% packet loss, high ping and them TeamSpeak or Skype lags, then I go on and offline for the next 20mins until it stabilizes again.

Here are things I have tried and the result:

  •  Resetting Router =                nothing
  • Ordered a new Super Hub =  nothing, however it changed my IP by 1 digit and still having the issues
  • Got a speed Upgrade =         nothing, other than marginally reduced timeouts
  • Emailed Virgin Security Network Team = The most useless bunch of people, where you can only submit the email to the hidden gremlins if you tell them the IP and email address that has been attacking you (yeh good one, as if I could find that out when their IP changes every attakc)
  • Reply from Network team = Sorry that IP doesnt seem to be a Virgin IP, please contact their ISP.... REALLY! I'm receiving 790Gb of data in a 10min period but thats not your problem!?

But I digress, so far, i have tried every obvious and non obvious attempt at stopping these attacks.

The only info I have, is that all the IPs that DDOS me seem to all go back to ddos.city website. I have tried emailing them, but no reply (Obviously)

This was my most recent attack http://prntscr.com/9jygdq

What does interest me, if this is an automated or even a manual ddos attack, constantly for 1month, every time i open CSGO, why and how do they know? all my Steam accounts are now private, I have tried appearing offline for days and still have the problem, other games i have no problems, like Rust, Arma... etc

ANY HELP  is appreciated, sorry for the essay. 

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debilero
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Message 2 of 65
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Re: Being DDOS'd and Virgin seem to just ignore the 1Tb a day problem.

From what I can imagine is that someone could get your ip through Skype so a new ip will not help if someone you speak too on Skype is doing the ddos'ing. If you want a quick fix as virgin media refuses to do anything about it is change ip again and stop using skype or any other program that gives away your ip and keep it private!

There are also some VPN's who presumably can protect you from ddos attacks but that will cost money Smiley Surprised.

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kingpoint
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Message 3 of 65
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Re: Being DDOS'd and Virgin seem to just ignore the 1Tb a day problem.

I dont actually use skype, it was just an example for those that dont know teamspeak3. And i am only on Teamspeak3 with a close group of friends as it is my mates server.

And the only way you can possibly change IP is by buying another SuperHub, which I am not willing to do. As for VPNs the free ones suck, and im not sure whether i should start paying for another monthly service just because Virgin cant resolve this problem.

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Swinder
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Message 4 of 65
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Re: Being DDOS'd and Virgin seem to just ignore the 1Tb a day problem.

Powering down your modem for a certain length of time will likely assign it a new IP. The last I heard it was 6 hours but don't quote me on that.

As for a DDOS attack on a home line? Unlikely if I am honest. You will probably find you are suffering from high utilisation in your area which won't subside until everyone goes back to work or Virgin Media do some work to alleviate the issue.

Next time you feel as though you are being DDOS'd do a ping and tracert to somewhere like bbc.co.uk and post here. Also, it might be wise to setup a broadband quality monitor over on thinkbroadband site.

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kingpoint
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Message 5 of 65
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Re: Being DDOS'd and Virgin seem to just ignore the 1Tb a day problem.

Sorry but people that reply saying, you doubt im being ddosd on a home line, when i have literally tracked down and proved that all foreign IP's coming to my PC are coming from a website called ddos.city, which specialises in stressing and ddos'ing is beyond a coincidence. Whilst only being hit offline when i play a specific game, no matter what time of day and Virgin have clarified that im receiving between 40Gb-800Gb of data to my line at those exact times is more than enough prrof.

I understand you are trying to help, but please read the post properly before replying.

Oh and Virgin Media is neither Dynamic nor Static IP's and the chance of you getting a new IP from powering down your modem are less likely than Virgin giving me free broadband for life.

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Superuser
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Message 6 of 65
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Re: Being DDOS'd and Virgin seem to just ignore the 1Tb a day problem.

Without wanting to start an argument, what you are saying doesn't really add up.

790 GB in 10 minutes isn't a DDOS attack- its Star Trek technology. That equates to 10,530 Mbps on (assuming an upgraded top tier package) a line capable of 300Mbps

As previously suggested the symptoms you describe look more like "overutilisation" on your node, but if you supply the requested data we can help nail it for you....

 


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Superuser
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Message 7 of 65
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Re: Being DDOS'd and Virgin seem to just ignore the 1Tb a day problem.

you have shown nothing that proves your being ddosed and its very unlikey you are.
The traffic counters in the superhubs do not work as show massive amounts more data then you use.
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Swinder
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Message 8 of 65
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Re: Being DDOS'd and Virgin seem to just ignore the 1Tb a day problem.

The reason I doubted it initially was the session screenshot you provided as you had a session of 15 days with just 49,042MB of data downloaded and 5,001MB uploaded, I exceeded that amount of data within just a couple of hours when I formatted and subsequently reinstalled WoW on two computers.

However, lets go with it and say you are being targeted. First of all someone has the ability of getting your IP, this can be done numerous ways but the most obvious is via things like Teamspeak and Skype. The reason this is more obvious is because people with the right privileges can view the IP's of the incoming connections. Also, it is extremely easy to obtain a persons IP via steam using the friends system and abuse of the voip service they run through the friends system. It is very likely that one of your steam friends could be behind all this and that is how they get any new IP's that you have been given previously.

So they have your IP where do we go from here? Well the disconnecting of the modem/router for a length of time to get a new IP seems to be ancient history but it was previously possible back when Virgin Media was Blueyonder. There is still a way you can get a different IP though and that is by running in modem mode, however that means you will need a separate router to cater for other wired connections and also wireless connections.

Obviously you need a new IP going forward but I am not sure how far Virgin Media are willing to go in order to protect your service, most companies would have terminated your service due to the negative impact it will have on the network and other users.

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James1o1o
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Message 9 of 65
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Re: Being DDOS'd and Virgin seem to just ignore the 1Tb a day problem.

Put your Superhub into modem mode. It "should" assign you a brand new IP address. Don't assume this, actually take note of current IP and new IP. If you confirm it has changed, try your games, Skype, TS, see if the issue occurs.

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Rslukey
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Message 10 of 65
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Re: Being DDOS'd and Virgin seem to just ignore the 1Tb a day problem.

I have been in game with him and what he is saying is true, his internet seems to be slowly getting flooded with packets.

And the fact he got a line upgrade only increased the duration of the attacks, now a whole 10 minutes of playing at best, last attempt took 3 minutes before he lagged out of TS and the game.

The amount of data he is receiving is overwhelming and increases throughout the time of the attack, and due to his line only being able to withstand 300mbs it gets throttled constantly until he lags out and his internet crashes, then the attack stops after the line itself is flooded and cannot handle the stress and once the line recovers from the stress and allows him to come back online. Which is a varied amount of time and this also effecting other users in his area.....