Hi, I have been unable to connect to EA's online servers for the last few days. I have spoken to their support and they asked me to traceroute the connection to their servers and it looks like there is packet loss when trying to connect:
Been Playing on BF4 all day, NO LAG at all on UK / EUR servers.
-- Red (VM SH2 AC Beta tester) Running on 200Mb VM service with SH2 AC in Modem Mode, with a ASUS RT-N66U router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech. My advice is at your own risk.
Sorry you are having problems with EA servers, the traceroute reaches prolexic.com with no problems. It is perfectly normal for some hops not to respond to ping requests as they are handling live traffic okay evidenced by reaching prolexic.com. As you have tried modem only mode already that would have presented a different WAN IP to EA the best thing would be to contact them again as looks to be routing okay on our network.