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Lee2
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Bad latency in gaming

Hi, I was on here posting a while ago about this major latency problem in online gaming on Xbox one. The issue is that I'm suffering from lag in every game I'm playing from the occasional skipping in FIFA or playing at a delay of 5 seconds behind all other players in call of duty which makes my gaming experience very frustrating. I am getting the speeds that I am getting and I have done various tests on my connection which shows everything is fine. I've tried different DNS servers, turning firewall off, port forwarding etc I've contacted Xbox support, Activision and they both told me to contact my ISP. I have some questions: is there any issues with virgin and online gaming? Is there any issues with virgin and playing COD? Is there any issues with virgin and Xbox live? And finally will gaming on a ps4 give me a better online gaming experience? Also my superhub 2 keeps dropping connection every 5 seconds for half an hour before it stabilises. I'll post my logs on here too, I just want help stopping the gaming latency
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Lee2
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Re: Bad latency in gaming

Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 299000000 267000000 275000000 283000000 291000000 307000000 315000000 323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 21 17 18 19 20 22 23 24
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 3.91 3.58 3.60 3.52 3.70 4.15 4.26 4.74
RxMER (dB) 36.39 36.39 36.39 35.97 36.61 36.39 36.39 36.84
Pre RS Errors Reset Counter 2155 2886 1015 2154 1155 2640 3180 2845
Post RS Errors Reset Counter 290 290 293 944 276 915 957 904
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Lee2
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Re: Bad latency in gaming

Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 33 N/A N/A 35
Frequency (Hz) 37600000 N/A N/A 24400000
Ranging Status Success N/A N/A Success
Modulation 64QAM N/A N/A 64QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 42.75 N/A N/A 42.75
T1 Timeouts 5 5 5 5
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0
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Lee2
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Re: Bad latency in gaming

My network log

First Time Last Time Priority Error Number Description
14/11/2016 19:39:08 GMT 14/11/2016 19:39:08 GMT Warning (5) 66050310 Auth Success - Web login successful.
14/11/2016 16:20:59 GMT 14/11/2016 16:20:59 GMT Error (4) 68010302 DHCP WAN IP - 81.96.88.196
14/11/2016 16:20:20 GMT 14/11/2016 16:20:20 GMT Error (4) 68000407 TOD established
14/11/2016 16:20:08 GMT 14/11/2016 16:20:08 GMT Notice (6) 84000510 Downstream Locked Successfully
14/11/2016 16:19:53 GMT 14/11/2016 16:19:53 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
14/11/2016 16:19:29 GMT 14/11/2016 16:19:29 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
14/11/2016 16:18:29 GMT 14/11/2016 16:18:29 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
14/11/2016 16:17:29 GMT 14/11/2016 16:17:29 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
14/11/2016 16:16:29 GMT 14/11/2016 16:16:29 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
14/11/2016 16:15:29 GMT 14/11/2016 16:15:29 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
14/11/2016 16:14:29 GMT 14/11/2016 16:14:29 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
14/11/2016 16:13:29 GMT 14/11/2016 16:13:29 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
14/11/2016 16:12:29 GMT 14/11/2016 16:12:29 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
14/11/2016 16:11:47 GMT 14/11/2016 16:11:47 GMT Error (4) 67070100 DBC-ACK not received
14/11/2016 16:11:45 GMT 14/11/2016 16:11:45 GMT Warning (5) 85010200 TCS Partial Service
14/11/2016 16:11:40 GMT 14/11/2016 16:11:40 GMT Error (4) 68010302 DHCP WAN IP - 81.96.88.196
14/11/2016 16:10:59 GMT 14/11/2016 16:10:59 GMT Error (4) 68000407 TOD established
14/11/2016 16:10:48 GMT 14/11/2016 16:10:48 GMT Notice (6) 84000510 Downstream Locked Successfully
14/11/2016 16:10:33 GMT 14/11/2016 16:10:33 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
14/11/2016 16:10:12 GMT 14/11/2016 16:10:12 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
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Re: Bad latency in gaming

Hi there Lee2,

 

Really sorry to hear about the connection issue experienced.

 

In order for me to answer the questions asked and relate back to your account specifically I will need to locate your details.

 

I've sent you a private message so that we can chat some more about this.

 

Hope to hear back from you soon,

 

Nat_J


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Lee2
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Message 6 of 7
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Re: Bad latency in gaming

Hi, back again unbearable latency persists, I'm getting really fed with it now to be honest, I'm on the verge of switching ISP.
Can anyone that knows anything about networking check my power levels and network logs I posted above. Please
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Re: Bad latency in gaming

Thanks for letting me know about this Lee2,

 

I've responded to your private mail so that we can chat some more about this.

 

Speak soon,

 

Nat_J


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