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tccflash
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Bad lag spikes in game

I am getting these problems for the last 2 weeks, i rang then and they told me they was upgrading cables and it should be sorted by the 17th may but its still the same.  I have been on the phone to virgin media this afternoon  and the woman kept repeating herself saying 'We have no control over gaming servers'  !! How does that help me.  I need my ping sorted as I am anable to game.  Can somebody help please?  

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shauneeb
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Re: Bad lag spikes in game

You can post up your upstream, downstream, network logs by going to your hub homepage 192.168.0.1 & don't log into it, click the status button top right of the hub page, copy & paste each of them in 1 post, don't worry about the format/mess, that will allow the more technically advanced forum members to see any issues with them & advise/help you better than what I can. As always the Forum Team themselves will be able to assist you when they get to your post which can take a day or so.

There's nothing much VM can do with anything outside of their own network if hop servers & game hosting servers are at fault though. The woman you spoke to should of been able to run tests on your connection though to see any performance problems with the hubSmiley Frustrated

I hope it's a simple fix for you such as power levels & a quick engineer visit as I know full well how annoying it can be when you just want to chill out online-gaming & pumping some tunes through the headphones.

All the best Smiley Happy


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shauneeb
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Message 2 of 8
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Helpful Answer

Re: Bad lag spikes in game

You can post up your upstream, downstream, network logs by going to your hub homepage 192.168.0.1 & don't log into it, click the status button top right of the hub page, copy & paste each of them in 1 post, don't worry about the format/mess, that will allow the more technically advanced forum members to see any issues with them & advise/help you better than what I can. As always the Forum Team themselves will be able to assist you when they get to your post which can take a day or so.

There's nothing much VM can do with anything outside of their own network if hop servers & game hosting servers are at fault though. The woman you spoke to should of been able to run tests on your connection though to see any performance problems with the hubSmiley Frustrated

I hope it's a simple fix for you such as power levels & a quick engineer visit as I know full well how annoying it can be when you just want to chill out online-gaming & pumping some tunes through the headphones.

All the best Smiley Happy

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tccflash
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Re: Bad lag spikes in game

Thank you for that information will paste it now 

 

Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 235000000 Hz 243000000 Hz 251000000 Hz 259000000 Hz 267000000 Hz 275000000 Hz 283000000 Hz 291000000 Hz
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 1 2 3 4 5 6 7 8
Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) -1.9 dBmV -2.0 dBmV -2.4 dBmV -3.0 dBmV -1.6 dBmV -1.9 dBmV -2.2 dBmV -2.9 dBmV
RxMER (dB) 41.4 dB 41.3 dB 40.8 dB 40.4 dB 40.8 dB 40.4 dB 40.4 dB 39.9 dB

 

Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 2.0 N/A N/A
Channel ID 17 19 N/A N/A
Frequency (Hz) 37600000 Hz 24400000 Hz N/A N/A
Ranging Status Success Success N/A N/A
Modulation QAM32 QAM32 N/A N/A
Symbol Rate (Sym/sec) 5120000 5120000 N/A N/A
Mini-Slot Size 128 128 N/A N/A
Power Level (dBmV) 46.0 dBmV 45.0 dBmV N/A N/A
T1 Timeouts 0 0 N/A N/A
T2 Timeouts 0 0 N/A N/A
T3 Timeouts 1 1 N/A N/A
T4 Timeouts 0 0 N/A N/A

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tccflash
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Re: Bad lag spikes in game

hope that was all that was needed :-)

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Superuser
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Re: Bad lag spikes in game

Your power levels are fine.

Sounds like an overutilisation issue. Is that what you were told when they said they were doing works to sort the issue out?

 


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tccflash
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Message 6 of 8
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Re: Bad lag spikes in game

All they said when I called weeks ago was that in and around our post code area they were carrying out some work and any problems that I was having should be fine by the 17th may

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tccflash
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Message 7 of 8
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Re: Bad lag spikes in game

this is driving me nuts:-( gonna have to call virgin again tomorrow, have been with them since it was ntlworld, dont wanna have to change provider but this is a joke now:-(

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dissatisfied1
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Message 8 of 8
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Re: Bad lag spikes in game

What a crock of BS, virgin have no control of game servers but it's usually not the game servers at fault. I've also been getting insane ping spikes for the last week plus now no matter what game or even webpage.

 

Customer service should be ashamed, just look at the forums here.

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