Broadband used mostly for gaming, the last week or two I've been getting constant lag / packet loss call it what you will, in any game I play online. Getting a tad irritating now.
Another day of relentless periods of lag, remind me again why we pay for this service...
Staff response is circa 48 hrs, not including the weekend. If you want some help in the meantime...
So we can help us to help you, can youGo to your Superhub Log in screenDo NOT log in.Little button top right.....Can you post Upstream, Downstream and Network logs.Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.
If you are mostly gaming, post a couple of trace routes to servers you are connecting to....
I would but...
Thats not a very auspicious start
Looks like your HUB is not even responding to a request to access. Or you are in modem mode.
In modem mode the GUI is on 192.168.0.100- if not..
Without wanting to sound like first line support, switch it off, wait 30 seconds and back on. Then see if you can log in
Modem mode should be http://192.168.100.1/
cje85 wrote:Modem mode should be http://192.168.100.1/
LOL thanks cje85, I always get that one wrong for some reason.
192.168.100.1 hung and failed to load. Restarted the hub and was able to access it. Up and Downstream and a couple of Tracerts to Diablo 3 EU server and World of Tanks EU server follow:
Everything looks fine there
Can you set up BQM
Run it for say 24 hrs, and post the result.
It actually seems to be behaving at the moment, will keep an eye on it for a couple of days.