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DaveH76
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Message 1 of 11
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Any chance of a check on my connection?

Broadband used mostly for gaming, the last week or two I've been getting constant lag / packet loss call it what you will, in any game I play online. Getting a tad irritating now.

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DaveH76
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Message 2 of 11
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Re: Any chance of a check on my connection?

Another day of relentless periods of lag, remind me again why we pay for this service...

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Superuser
Superuser
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Message 3 of 11
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Re: Any chance of a check on my connection?

Staff response is circa 48 hrs, not including the weekend. If you want some help in the meantime...

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.

 

If you are mostly gaming, post a couple of trace routes to servers you are connecting to....

 


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DaveH76
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Message 4 of 11
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Re: Any chance of a check on my connection?

I would but...

 

Untitled.jpg

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Superuser
Superuser
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Message 5 of 11
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Re: Any chance of a check on my connection?

Thats not a very auspicious start Smiley Sad

Looks like your HUB is not even responding to a request to access. Or you are in modem mode.

In modem mode the GUI is on 192.168.0.100- if not..

Without wanting to sound like first line support, switch it off, wait 30 seconds and back on. Then see if you can log in

 


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cje85
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Message 6 of 11
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Re: Any chance of a check on my connection?

Modem mode should be http://192.168.100.1/ Smiley Happy

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Superuser
Superuser
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Message 7 of 11
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Re: Any chance of a check on my connection?


cje85 wrote:

Modem mode should be http://192.168.100.1/ Smiley Happy


LOL thanks cje85, I always get that one wrong for some reason.  Smiley Embarassed


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DaveH76
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Message 8 of 11
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Re: Any chance of a check on my connection?

192.168.100.1 hung and failed to load. Restarted the hub and was able to access it. Up and Downstream and a couple of Tracerts to Diablo 3 EU server and World of Tanks EU server follow:

 

down.jpgup.jpgtrace1.jpgtrace2.jpg

 

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Superuser
Superuser
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Message 9 of 11
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Re: Any chance of a check on my connection?

Everything looks fine there

Can you set up BQM

HERE

 Run it for say 24 hrs, and post the result.

 

 

 

 

 

 


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DaveH76
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Message 10 of 11
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Re: Any chance of a check on my connection?

It actually seems to be behaving at the moment, will keep an eye on it for a couple of days.

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