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buxshots
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100ms+ Pings To German - BF4 Gaming Servers On Virgin - While BT/Sky Users Enjoy 20-30ms ???????

Hi, 

 

As an avid gamer and operating 2 gaming servers for BF4 based in germany (as it is central to all our Members).

 

Recently noted that my Ping to these servers in the evening has exceed 100ms - normally it is between 20-30ms.

 

I have contacted virgin and ran tracing software to find out how my connection to the server was being routed to germany. to my surprise it appeared that I was been connected via a Kansas (USA) IP address.

 

I would be grateful if anyone can explain why this is happening on the virgin network - when my fellow community members with BT/SKY have 20-30ms pings at the time.

 

Below and attached are are my winMTR results throughout today the issue appears from around 1700 - 2200 approximately.

 

 

Gaming Server IP :- 5.101.166.56

 

Kansas IP : -  149.6.43.98  

 

 

 

Time:- 1717-14052015

 

Host%SentRecvBestAvrgWrstLast
10.158.72.164303406608141615
bmly-core-2b-xe-132-0.network.virginmedia.net74219396157667
No response from host100104900000
No response from host100104900000
brhm-bb-1b-ae4-0.network.virginmedia.net7413373590148626
teln-ic-1-ae0-0.network.virginmedia.net9111331050187416
m282-mp2.cvx3-a.ltn.dial.ntli.net951094560183118
be2163.ccr41.lon13.atlas.cogentco.com9610895002010917
be2194.ccr41.ams03.atlas.cogentco.com19301924610255924
be2261.ccr41.fra03.atlas.cogentco.com9910611405722932
be2533.agr22.fra03.atlas.cogentco.com6429140510316932
te0-0-2-0.nr11.b016088-1.fra03.atlas.cogentco.com981073290323731
149.6.43.98971078360394944
5.101.166.5615232522725366231

 

 

 

Time:- 1745-14052015

 

Host%SentRecvBestAvrgWrstLast
10.158.72.165676536308152212
bmly-core-2b-xe-132-0.network.virginmedia.net65683537257667
No response from host100138500000
No response from host100138500000
brhm-bb-1b-ae4-0.network.virginmedia.net6419507060158615
teln-ic-1-ae0-0.network.virginmedia.net8615712330187416
m282-mp2.cvx3-a.ltn.dial.ntli.net90150915601923717
be2163.ccr41.lon13.atlas.cogentco.com91149313601910922
be2194.ccr41.ams03.atlas.cogentco.com17414634510257927
be2261.ccr41.fra03.atlas.cogentco.com9714255104022933
be2533.agr22.fra03.atlas.cogentco.com11487243580316931
te0-0-2-0.nr11.b016088-1.fra03.atlas.cogentco.com971419430334031
149.6.43.988615732350304935
5.101.166.5616903689725368461

 

 

 

Time:- 1911-14052015

 

Host%SentRecvBestAvrgWrstLast
10.158.72.16979692300815226
bmly-core-2b-xe-132-0.network.virginmedia.net69886934357666
No response from host100241100000
No response from host100241100000
brhm-bb-1b-ae4-0.network.virginmedia.net55381217520158661
teln-ic-1-ae0-0.network.virginmedia.net7131419130188227
m282-mp2.cvx3-a.ltn.dial.ntli.net82282952302771119
be2163.ccr41.lon13.atlas.cogentco.com86272138801810919
be2194.ccr41.ams03.atlas.cogentco.com305506386902547024
be2261.ccr41.fra03.atlas.cogentco.com9824656703822932
be2533.agr22.fra03.atlas.cogentco.com26591443780316932
te0-0-2-0.nr11.b016088-1.fra03.atlas.cogentco.com972471750358832
149.6.43.9859361215010589066
5.101.166.5611200211988254410875

 

 

Time:- 1937-14052015

 

Host%SentRecvBestAvrgWrstLast
10.158.72.1611155105380815226
bmly-core-2b-xe-132-0.network.virginmedia.net61117710567571437
No response from host100272400000
No response from host100272400000
brhm-bb-1b-ae4-0.network.virginmedia.net55429719670158612
teln-ic-1-ae0-0.network.virginmedia.net72353710170188219
m282-mp2.cvx3-a.ltn.dial.ntli.net77336179602471118
be2163.ccr41.lon13.atlas.cogentco.com82320560201810916
be2194.ccr41.ams03.atlas.cogentco.com345865392702547031
Destination host unreachable.97281411203622934
be2533.agr22.fra03.atlas.cogentco.com30625344110316934
te0-0-2-0.nr11.b016088-1.fra03.atlas.cogentco.com97281010803510932
149.6.43.9862392415010589066
5.101.166.5611355013532254817081

 

 

 

Time:- 1952-14052015

 

Host%SentRecvBestAvrgWrstLast
10.158.72.1611759110690815227
bmly-core-2b-xe-132-0.network.virginmedia.net71165410939571439
No response from host100290300000
No response from host100290300000
brhm-bb-1b-ae4-0.network.virginmedia.net56448219740158615
teln-ic-1-ae0-0.network.virginmedia.net73371910200188222
m282-mp2.cvx3-a.ltn.dial.ntli.net683916126702271117
be2163.ccr41.lon13.atlas.cogentco.com733725102701810917
be2194.ccr41.ams03.atlas.cogentco.com356084397702547024
Destination host unreachable.97299311203622934
be2533.agr22.fra03.atlas.cogentco.com32643244110316934
te0-0-2-0.nr11.b016088-1.fra03.atlas.cogentco.com97298910803510932
149.6.43.985446492182067114108
5.101.166.56114446144282550170100

 

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buxshots
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Message 2 of 121
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Re: 100ms+ Pings To German - BF4 Gaming Servers On Virgin - While BT/Sky Users Enjoy 20-30ms ???????

 

 

Time:- 2001-14052015

 

Host%SentRecvBestAvrgWrstLast
10.158.72.1712129113960815226
bmly-core-2b-xe-132-0.network.virginmedia.net71192211138571437
No response from host100301100000
No response from host100301100000
brhm-bb-1b-ae4-0.network.virginmedia.net57462720200158612
teln-ic-1-ae0-0.network.virginmedia.net73385610560188220
m282-mp2.cvx3-a.ltn.dial.ntli.net644271157502171117
be2163.ccr41.lon13.atlas.cogentco.com703998123301810916
be2194.ccr41.ams03.atlas.cogentco.com366241403702547027
Destination host unreachable.97310111203622934
be2533.agr22.fra03.atlas.cogentco.com33654044110316934
te0-0-2-0.nr11.b016088-1.fra03.atlas.cogentco.com97309710803510932
149.6.43.984851872719073135104
5.101.166.5611498414965255217099

 

 

Time:- 2102-14052015

 

Host%SentRecvBestAvrgWrstLast
10.158.72.1814542134970815227
bmly-core-2b-xe-132-0.network.virginmedia.net91385712642571437
No response from host100374300000
No response from host100374300000
brhm-bb-1b-ae4-0.network.virginmedia.net62540020710158613
teln-ic-1-ae0-0.network.virginmedia.net77461810930188218
m282-mp2.cvx3-a.ltn.dial.ntli.net456691368401971117
be2163.ccr41.lon13.atlas.cogentco.com545926272801810917
be2194.ccr41.ams03.atlas.cogentco.com427044412602547030
Destination host unreachable.93397829203322931
be2533.agr22.fra03.atlas.cogentco.com40728144210316930
te0-0-2-0.nr11.b016088-1.fra03.atlas.cogentco.com97386315003510930
149.6.43.984567033699079135100
5.101.166.56118640186202560170101

 

 

Time:- 2200-14052015

 

Host%SentRecvBestAvrgWrstLast
10.158.72.1816953156430815226
bmly-core-2b-xe-132-0.network.virginmedia.net111563313994571437
No response from host100443700000
No response from host100443700000
brhm-bb-1b-ae4-0.network.virginmedia.net65619621990158613
teln-ic-1-ae0-0.network.virginmedia.net76550713370198635
m282-mp2.cvx3-a.ltn.dial.ntli.net379016572401971120
be2163.ccr41.lon13.atlas.cogentco.com487682405501827916
be2194.ccr41.ams03.atlas.cogentco.com448043450702547039
Destination host unreachable.94467129203322931
be2533.agr22.fra03.atlas.cogentco.com45797444210316930
te0-0-2-0.nr11.b016088-1.fra03.atlas.cogentco.com97456616103410932
149.6.43.983396546521087165100
5.101.166.5612208222055256627987

 

 

Time:- 2241-14052015

 

Host%SentRecvBestAvrgWrstLast
10.158.72.1818874174320815226
bmly-core-2b-xe-132-0.network.virginmedia.net111747115679571438
No response from host100492700000
No response from host100492700000
brhm-bb-1b-ae4-0.network.virginmedia.net66679923400158612
teln-ic-1-ae0-0.network.virginmedia.net77604113920198674
m282-mp2.cvx3-a.ltn.dial.ntli.net3210865742301971116
be2163.ccr41.lon13.atlas.cogentco.com478670467801827921
be2194.ccr41.ams03.atlas.cogentco.com478597458702547025
Destination host unreachable.93526141603322931
be2533.agr22.fra03.atlas.cogentco.com48853945150316934
te0-0-2-0.nr11.b016088-1.fra03.atlas.cogentco.com95515528503310930
149.6.43.983610181656708716546
5.101.166.5612450824475256527931

 

Thanks

buxshots

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adrianowen
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Message 3 of 121
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Re: 100ms+ Pings To German - BF4 Gaming Servers On Virgin - While BT/Sky Users Enjoy 20-30ms ???????

Im getting the same problem as you past 7 - 8pm 130 ping on german and croation! (call of duty) so your not only one Smiley Sad

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buxshots
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Message 4 of 121
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Re: 100ms+ Pings To German - BF4 Gaming Servers On Virgin - While BT/Sky Users Enjoy 20-30ms ???????

i linked this post to yours hopefully we will get some action - 

 

appears Virgin media traffic is being routed via IP address based in Kansas which jumps up to 100ms during the hours of 1700-2200.

 

friends on BT and sky are not having this issue so it is indeed a Virgin media issue and they need to resolve it either themselves or through one of their 3rd party providiers.

 

thanks and it is always nice to know you are not alone

 

bux

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adrianowen
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Message 5 of 121
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Re: 100ms+ Pings To German - BF4 Gaming Servers On Virgin - While BT/Sky Users Enjoy 20-30ms ???????

Yes mate it is a pain whilst all other providers stay low constant during peak times we experiencing high pings at only certain times which i think is weird i did a online traceroute.

Host trace to
86.4.45.101
19 hops / 18.9 seconds


1. 107.170.234.253
2. 198.199.99.253
3. telia.net
United States 4. zayo.com
United States 5. zayo.com
United States 6. zayo.com
United States 7. zayo.com
United States 8. zayo.com
United States 9. zayo.com
United States 10. zayo.com
United States 11. zayo.com
United States 12. zayo.com
United Kingdom 13. 213.152.245.54
14. Unknown
15. Unknown
16. Unknown
United Kingdom 17. virginmedia.net
United Kingdom 18. virginmedia.net
19. Unknown

~7,515 miles traveled

but i dont understand all of that tbh.
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garryM1
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Message 6 of 121
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Re: 100ms+ Pings To German - BF4 Gaming Servers On Virgin - While BT/Sky Users Enjoy 20-30ms ???????

I seem to have a similar issue. I recently upgraded to 152mb fibre and cannot get a ping less than 160ms on Xbox live and download speed of 30 Mbps. It is making online gaming unplayable. I'm getting these figures in modem mode after midnight (off peak). It is frustrating
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Message 7 of 121
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Re: 100ms+ Pings To German - BF4 Gaming Servers On Virgin - While BT/Sky Users Enjoy 20-30ms ???????

Hi Buxshots,

 

Sorry to see you're getting a poor connection.  I must say looking at the MTR that the packet loss appears to begin at hop one and gets worse. The first hop should have no packet loss at all. Are you connected via wired or wireless?


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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buxshots
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Message 8 of 121
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Re: 100ms+ Pings To German - BF4 Gaming Servers On Virgin - While BT/Sky Users Enjoy 20-30ms ???????

John_G,

 

Connected via an ethernet cable to the router which is next to my PC.

 

The program I am using is called WinMTR - if you want to suggest another program I can use that to see if results vary.

 

The packet loss is one issue. however that routing issue through a USA IP is unusual 

 

 

Thanks

bux

 

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xao01
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Message 9 of 121
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Re: 100ms+ Pings To German - BF4 Gaming Servers On Virgin - While BT/Sky Users Enjoy 20-30ms ???????

I`m having same problem...also bf4 and also German servers...even technician came over yesterday and change my router to a new one. So maybe its something on virgin media end?... Anyway they will get back to me on Monday to ask how its going on... Hopefully they will sort out your problem.

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alann1988
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Message 10 of 121
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Re: 100ms+ Pings To German - BF4 Gaming Servers On Virgin - While BT/Sky Users Enjoy 20-30ms ???????

I'm having the exact same problem, although I'm not going through Kansas, I'm going through Boston, Massachusetts. 

 


Tracing route to 94.250.218.70 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 7 ms 9 ms 8 ms 10.109.240.1
3 9 ms 9 ms 9 ms pres-core-2b-xe-231-0.network.virginmedia.net [62.255.6.189]
4 * * * Request timed out.
5 * * * Request timed out.
6 30 ms 28 ms 31 ms ams2-ic-1-ae0-0.network.virginmedia.net [62.253.188.158]
7 29 ms 34 ms 34 ms be3010.ccr21.ams04.atlas.cogentco.com [130.117.15.5]
8 30 ms 30 ms 32 ms be2311.ccr41.ams03.atlas.cogentco.com [154.54.74.89]
9 46 ms 38 ms 40 ms be2261.ccr41.fra03.atlas.cogentco.com [154.54.37.30]
10 41 ms 47 ms 39 ms be2533.agr22.fra03.atlas.cogentco.com [130.117.48.157]
11 38 ms 38 ms 39 ms te0-0-2-0.nr11.b016088-1.fra03.atlas.cogentco.com [154.25.0.162]
12 115 ms 113 ms 121 ms 149.6.43.98 (This is Boston)
13 111 ms 112 ms 121 ms link11.ociris.com [80.95.152.210]
14 128 ms 112 ms 112 ms 94.250.218.70

Trace complete.

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