Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong If my answer solves your problem please mark it as helpful as it may help others My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
I'm using a SUPER HUB 3 it's directly connected to my Playstation 4. I believe it's getting worse because there should be 30 hops not 14 and the ping is high and when I'm playing the game there is so much lag I can't even pass the ball properly.